--- description: Learn how Supportbench can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Supportbench. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Supportbench Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Supportbench](/software/105673/supportbench) # Supportbench Canonical: https://www.getapp.co.uk/software/105673/supportbench Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/105673/supportbench?page=2) > Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support. > > Verdict: Rated **4.9/5** by 116 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Supportbench The Most Complete AI-Powered Helpdesk for B2B Customer Support TeamsSupportbench is built from the ground up to help B2B teams scale, improve customer support, and reduce costs—without relying on IT. Our platform is infused with advanced AI that automates case summaries, predicts satisfaction, generates knowledge articles, and assists agents with smart suggestions—making support faster and more effective.Top Benefits:Lower support costs: Automate tasks, reduce escalations, and improve team efficiency.Faster resolutions: AI Copilot suggests replies, summaries, and case context in real time.Higher productivity: Agents access past tickets, KB content, and recommended next steps.Effortless setup: Built for non-technical teams—launch fast and scale easily.Smarter operations: Dashboards, KPIs, and predictive analytics drive continuous improvement. Key AI Features:AI QA Bot: Reads your KB to answer customer questions or escalate intelligently.Agent Copilot: Assists with smart responses from case history and KBs.Case Summaries: Instant summaries on creation and closure of cases.KB Article Creation: Turn resolved tickets into articles in seconds.Predictive CSAT/CES: Forecast satisfaction and effort without surveys.AI Automation: Auto-prioritize, assign, and tag cases with zero manual work. Enterprise-Grade Platform:Dynamic SLAs: Adjust timelines based on customer and case factors.Salesforce Sync: See contract and licensing info without leaving the ticket.Self-Service Portal: Fully branded and configurable customer experiences.Email Integration: Advanced rich-text editor with inline image support.Escalation Management: Track and manage multi-level escalations seamlessly. Internal/External KBs: Public or private knowledge accessible via AI bots.Built for B2B, Rated 4.9/5 by Real UsersSupportbench is trusted by teams who handle high-value, high-touch customer relationships. We make support easier, smarter, and more scalable—with built-in AI and zero IT bottlenecks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 116 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Supportbench Services - **Location**: Vancouver, Canada - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$32.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per-agent scaled pricing starting at $35 USD a month per agent. We want you to grow and that's why everyone gets the same product, and as you grow, we grow. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Call Centre Management - Canned Responses - Case Management - Catalog Management - Change Management ## Integrations (14 total) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software) - [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3425 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18782 reviews) 4. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "Can’t live without Supportbench." — 5.0/5 > **Shohag** | *18 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The internal team at Supportbench helped us at every step, before data migration, to organize our department better and after training to ensure every team member was making the most of the platform. Supportbench is such an intuitive system and I’ve been able to customize it to speed up my workflows and efficiency. It’s made a world of difference for our team, department and the departments we interact on a daily basis with. Can’t live without it\! > > **Cons**: The team at Supportbench is exceptional. I wonder if they’d be doing so well without such a stellar internal support team. > > The team at Supportbench was integral to taking our department to the next level. Even after onboarding and training of the platform, they stayed in contact with us to ensure our workflows were optimal and we were using Supportbench to the full extent to maximize Customer Success. ----- ### "True Omnichannel Support" — 5.0/5 > **Abdul** | *22 March 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The flexibility of our communication channels has been invaluable in improving our customer satisfaction rates and even reducing churn rates. We’re able to make such quick decisions and resolve cases because we have everything we need on-hand in real time. It’s helping us build much stronger relationships with our customers and our hope is that we’re able to get increased upselling and even persuade some champions to refer us. > > **Cons**: Supportbench is valuable in so many ways, but it’s a pretty robust platform and it’s going to take a while to access all feature sets. > > The Omnichannel range of communication with Supportbench has been endlessly helpful. We’ve never had such a cohesive system with multiple touch points before; from email, to phone to chat to social. It’s allowed us to finally work in a way that suits our specific customers’ preferences. ----- ### "Good for sharing data sent to a distribution list" — 3.0/5 > **Maximiliano** | *10 April 2018* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails > > **Cons**: You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated > > Not much, just having all support requests stored in the same place and shared between all team memebers ----- ### "Transformative Customer Support with Supportbench" — 5.0/5 > **Robert** | *14 February 2024* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: The AI Predictive CES really stands out for our team because it seems to be able to accurately predict customer satisfaction and sentiment. The results have been making our responses more impactful and personalized. > > **Cons**: We’ve asked when it will have more multilanguage support and are still waiting. > > We've seen a remarkable shift in how we manage customer interactions but also in the way our Support team is organized. Having a more personalized as well as automated approach to customers has lead to higher satisfaction rates for them as well as our staff in general. ----- ### "Meeting Our SLA's with Supportbench" — 5.0/5 > **Stella** | *14 May 2024* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: The platforms SLA management tools allows us to setup specific targets for response and resolution times and we can easily track our progress against these targets. This has helped us to consistently meet our SLA's and provide high quality to our customers. > > **Cons**: For the interface, I would try to localize it for some of my teams, but I haven't figured out how to achieve it. > > My experience with Supportbench is exceptional because the monitoring tools have been critical in helping us provide exceptional service to our customers and meet our service level agreement consistently. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/105673/supportbench?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/105673/supportbench) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data