--- description: Learn how Inbenta can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Inbenta. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Inbenta Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Inbenta](/software/106065/inbenta) # Inbenta Canonical: https://www.getapp.co.uk/software/106065/inbenta Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/106065/inbenta?page=2) > Inbenta's Conversational AI Platform automates communications 24/7 and helps reduce incoming support requests providing up to a 90% self-service rate. Its unique NLP technology powers 4 modules that help brands offer 360º conversational experiences across channels and boost agents performance. > > Verdict: Rated **4.7/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Inbenta Multilingual capabilities Inbenta's NLP technology can reach a wide audience through its 35+ native, fully-supported languages. Seamless integration Everything works beautifully with your existing CRM, FAQs and knowledge base, as well as with tens of different platforms like Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com, and Zendesk—even with voice solutions like IVRs\! Fast \& easy deployment We’ll launch your future-proof solution quicker and better than our competitors, with less workflow impact and more training and support. Plus, there is no need for data training to launch the solution\! Powerful analytics Take advantage of real-time dashboards that capture all data regarding requests, queries, and more and centralize it into a single dashboard. Easy-to-use CMS The power is in your hands. Build or connect your content sources to unlock full knowledge for your customers. Easily fill in content gaps and discover search trends. Explainable AI See exactly how the solution makes decisions on how to answer questions. No more black boxes, you have full control of the output answers with our debug solutions that show exactly the decision process and let you tweak it to improve the outcome and self-service ratesover time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 13 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Inbenta - **Location**: Foster City, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$4,000.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Inbenta is a scalable solution that charges based on the number of sessions or searches that occur on the user's support site. We also offer free trials with certain partner integrations for Zendesk, Salesforce Service Cloud and Desk.com. Please contact Inbenta for detailed pricing information. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, Japan, Mexico, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - CRM - Catalog Management - Chat Transcript - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - Content Management - Customer Service Analytics - Customisable Branding - Decision Support Systems - Discussions/Forums - Email Management ## Integrations (5 total) - CXone Mpower - Meta for Business - Salesforce Service Cloud - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) - [eCommerce Software](https://www.getapp.co.uk/directory/744/ecommerce/software) - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) - [Artificial Intelligence (AI) Software](https://www.getapp.co.uk/directory/1397/artificial-intelligence/software) - [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software) ## Alternatives 1. 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[Salesforce Service Cloud](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Reviews ### "I like it because it's very easy to use" — 5.0/5 > **Verified Reviewer** | *11 January 2023* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I like the ease of use and without many difficulties > > **Cons**: the ibenta app should have more functions and be free to reach more users > > I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many ----- ### "I highly recommend Inbenta to improve your customer experience" — 5.0/5 > **Tina** | *9 December 2021* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q \& A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. > > **Cons**: The software definitely has a learning curve, but it has so many well built features it is completely understandible. > > The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. ----- ### "Useful AI Chatbot and Live Chat Integration" — 4.0/5 > **Vanessa** | *2 December 2021* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. > > **Cons**: For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. > > Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. ----- ### "Excellent Chatbot and AI Solution" — 5.0/5 > **David** | *3 December 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Implementation was very easy and straight forward and management after implementation has been a breeze. > > **Cons**: The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. > > Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. ----- ### "Inbenta in the Retail Market" — 5.0/5 > **Johan** | *30 October 2020* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Integration into our system was seamless, and ease of use - easy to train staff > > **Cons**: We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell. > > AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/106065/inbenta?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/106065/inbenta) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data