mycloud PMS

Hotel Property Management Software for Any Type of Property

About mycloud PMS

mycloud PMS is a cloud-based hotel and hospitality property management system for chain and independent hotels, bed & breakfasts, inns, guest houses, and motels. The software allows users to manage reservations, guest check-in and check-out, room rates and availability, contracts, housekeeping, accounts receivable, reporting, and more.

mycloud PMS can receive room bookings from multiple sources: online through mycloud IRS, which allows users to accept bookings through their hotel’s website; mycloud CM, a channel manager for third party reservation sites, which integrates directly with mycloud PMS; or directly at the hotel itself using the built-in reservations feature. A unified inventory is presented across all distribution channels to prevent overbooking, no matter how many different channels are in use. An integrated front desk management system enables guest check-in and check-out, with room assignment, reservation card printing, walk-in management, billing, and more. Demographic information, visit histories, and preferences can be stored for repeat guests, allowing for more personalized service for regular customers.

Users can control room rates and availability through mycloud PMS, with support for multiple room types, day and seasonal rates, and add-ons such as meal plans or other services. Contracts can be created to offer special rates to travel agents, tour operators, and other companies, with histories to assist users in making appropriate rate proposals when drafting future contracts. Housekeeping, accounts receivable, transaction audits, and reporting can also be managed, including the creation of emergency reports in case of system outage.

Recently we have introduced new and advanced features like contactless, check-in, digital payments, mobile keys to open doors, manage guest stay and bills, digital menus, and checkout, all from the convenience of guests' own mobile phone.


Key benefits of mycloud PMS

  • Contactless Check-in, Check-out and Contactless Dining

  • Rooms can be classified by type, and users can assign different rates to different room types, specify daily, seasonal, and contracted rates, and offer special rates for online bookings.

  • Personal information, visit history, and preferences can be recorded for repeat guests, allowing users to offer a personalized service [to repeat guests], and can also be used for direct marketing.

  • Contracts can be set up and managed to offer special rates to tour operators, travel agents, and other companies.

  • The built-in online reservation system allows users to accept bookings through their hotel’s website, instantly confirm bookings, manage overbooking, upsell additional services, and more.

  • The front desk system can pre-print registration cards to streamline the guest check-in process, and group check-ins can be performed in batches.

  • Images

    mycloud PMS Software - Guest can verify all details, front desk staff can allocate room and complete the check-in process.
    mycloud PMS Software - mycloud Hospitality’s QR-Menu is a cloud-hosted service that allows diners to view a
restaurant’s menu on their own smartphone of tab device. To view the menu, the diner needs to scan a QR code provided by the outlet.
    mycloud PMS Software - Walk-in reservations can be made using mycloud PMS's built-in reservation features
    mycloud PMS Software - Central Reservation Dashboard
mycloud Hospitality enables property groups to consolidate their operations into one platform and offers centralized control, management and data storage capabilities.
    mycloud PMS Software - An enhanced and improved Chain-wide WBE that not only can handle single property booking but allows guests to boo multiple trips for a property or multiple trips across properties and get a single itinerary, helps sell services and use of promo codes.
    mycloud PMS Software - Chain-wise Occupancy/Revenue Report
Powerful reports giving real-time business insights for informed decision making.
    mycloud PMS Software - mycloud Back Office System
mycloud back office software is a unique hospitality back office system that complies with both the Uniform System of Hospitality Accounting and Statutory Reporting.
    mycloud PMS Software - Voided payments can also be recorded and reports generated in mycloud PMS
    mycloud PMS Software - mycloud POS integrated with mycloud PMS, allowing users to manage restaurants or gift shops in their hotels
    mycloud PMS Software - Users can track the quantity and value of stock through the POS integration for mycloud PMS
    mycloud PMS Software - Once reservations have been made, users can carry out room transfers in mycloud PMS
    mycloud PMS Software - Multiple payment methods are supported by mycloud PMS, including cash, cheques, credit cards, debit cards, vouchers, and more
    mycloud PMS Software - Guest feedback can be collected and analyzed with mycloud PMS
    mycloud PMS Software - Maintenance issues can be recorded and managed in mycloud PMS
    mycloud PMS Software - mycloud PMS allows users to manage guest billing, and process and record payments
    View 16 more
    mycloud PMS video
    mycloud PMS Software - Guest can verify all details, front desk staff can allocate room and complete the check-in process.
    mycloud PMS Software - mycloud Hospitality’s QR-Menu is a cloud-hosted service that allows diners to view a
restaurant’s menu on their own smartphone of tab device. To view the menu, the diner needs to scan a QR code provided by the outlet.
    mycloud PMS Software - Walk-in reservations can be made using mycloud PMS's built-in reservation features
    mycloud PMS Software - Central Reservation Dashboard
mycloud Hospitality enables property groups to consolidate their operations into one platform and offers centralized control, management and data storage capabilities.
    mycloud PMS Software - An enhanced and improved Chain-wide WBE that not only can handle single property booking but allows guests to boo multiple trips for a property or multiple trips across properties and get a single itinerary, helps sell services and use of promo codes.
    mycloud PMS Software - Chain-wise Occupancy/Revenue Report
Powerful reports giving real-time business insights for informed decision making.
    mycloud PMS Software - mycloud Back Office System
mycloud back office software is a unique hospitality back office system that complies with both the Uniform System of Hospitality Accounting and Statutory Reporting.
    mycloud PMS Software - Voided payments can also be recorded and reports generated in mycloud PMS
    mycloud PMS Software - mycloud POS integrated with mycloud PMS, allowing users to manage restaurants or gift shops in their hotels
    mycloud PMS Software - Users can track the quantity and value of stock through the POS integration for mycloud PMS
    mycloud PMS Software - Once reservations have been made, users can carry out room transfers in mycloud PMS
    mycloud PMS Software - Multiple payment methods are supported by mycloud PMS, including cash, cheques, credit cards, debit cards, vouchers, and more
    mycloud PMS Software - Guest feedback can be collected and analyzed with mycloud PMS
    mycloud PMS Software - Maintenance issues can be recorded and managed in mycloud PMS
    mycloud PMS Software - mycloud PMS allows users to manage guest billing, and process and record payments

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    Reviews

    Overall rating

    4.4 /5
    (29)
    Value for Money
    4.7/5
    Features
    4.5/5
    Ease of Use
    4.4/5
    Customer Support
    4.4/5

    Already have mycloud PMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 29
    Verified Reviewer
    Overall rating
    • Industry: Hospitality
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    An Excellent Cloud Based Software

    Reviewed on 16/05/2022

    Pros

    User Friendly & Easy Interface. It covers entire areas to input data

    Cons

    Page change can be a little more quick and speedy

    Response from Prologic First

    Hello mycloud user,

    Thanks for the awesome review. We are glad to hear that you are satisfied with our software.

    Best Regards,
    mycloud Team.

    Thomas
    Overall rating
    • Industry: Hospitality
    • Company size: 501–1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    My Cloud for Hotels and Resdorts

    Reviewed on 18/05/2022

    The overall experience has been great. I have already recommended the software to a few of my...

    The overall experience has been great. I have already recommended the software to a few of my collogues in the industry.

    Pros

    Ease of Use, deployment and customer Support.

    Cons

    Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory.

    Response from Prologic First

    Thomas, we appreciate your support and we value your feedback. Thank you!

    Nick
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    The WORST property management system I've seen in my 20+ year carrer

    Reviewed on 15/04/2016

    We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open...

    We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book!

    As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me!

    My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that.

    There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

    Response from Prologic First

    Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too.

    Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time.

    Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

    Pankaj
    Overall rating
    • Industry: Hospitality
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Excellent cloud-based software i have ever used

    Reviewed on 06/05/2022

    mycloud is a powerful computer software and It has almost all required features a hotel business...

    mycloud is a powerful computer software and It has almost all required features a hotel business require to manage and operate efficiently.

    Pros

    mycloud’s standout feature is it’s easy-to-use intuitive design, Reservations are quick with just few clicks and basic information. Its calendar gives us the clear picture of our property along with availability. Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS. Their support is very helpful in case any problem.

    Cons

    Mobile application would have given them a added advantage.

    Response from Prologic First

    Hi Pankaj,

    Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you.

    Best Regards,
    mycloud Team.

    Ricky
    Overall rating
    • Industry: Hospitality
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Birchwood retreat

    Reviewed on 13/09/2022

    Experience is good but interaction with customer support is not very good

    Experience is good but interaction with customer support is not very good

    Pros

    User friendly and cloud based software

    Cons

    Not very Customer friendly . Every query requires a ticket to be raised and resolution comes after few hours but that is critical during hotel operations

    Alternatives Considered

    FX1

    Reasons for Choosing mycloud PMS

    Recommendations

    Reasons for Switching to mycloud PMS

    Recommendations

    Response from Prologic First

    Hello Ricky,

    Thank you for your detailed review. We're glad to know that you find mycloud easy to use and it's meeting your expectations.

    Addressing your cons, We offer round-the-clock chat support for instant help, we request you to utilize the chat support so you will not face any such support issues in the future.

    Regards,
    mycloud Team

    Showing 5 reviews of 29 Read all reviews

    mycloud PMS FAQs

    Below are some frequently asked questions for mycloud PMS.

    mycloud PMS offers the following pricing plans:

    • Starting from: US$8.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    30-day free trial, no credit card required. Basic plan: $8 per room, per month. Standard plan: $12 per room, per month. Premium plan: $16 per room, per month.

    mycloud PMS has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    mycloud PMS supports the following languages:

    English

    mycloud PMS supports the following devices:

    mycloud PMS integrates with the following applications:

    ClearTax, ClickSend, Dynamics 365, FastBooking, Global Payments Integrated, Mailchimp, PayPal, PayU, Razorpay, ResAvenue, STAAH Channel Manager, SiteMinder, TallyPrime, Twilio, Xero, authorize.net

    mycloud PMS offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for mycloud PMS.