Commusoft

4.7 (208)
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Multi-trades job management software for residential and commercial contractors

About Commusoft

Commusoft is the preferred maintenance software trusted by 10,000+ contractors who service apartment complexes, hotels, offices, and more. Daily subcontractor licenses, service contracts, PPM, and SLA capabilities, and robust scheduling platform capabilities ensure your team is equipped to handle any scenario. Our personalized self-service portal gives your customers access to quotes, invoices, and job reports in real time, reducing admin burdens. Plus, custom invoicing types and integrated payment solutions ensure you see profits sooner.

Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.

Users are able to manage all types of work orders, large or small, as well as track all engineers visits along with job status, parts used, and any remedial work required. Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.

Commusoft enables users to complete a range of certificates, forms, and sheets while on site, as well as capture signatures electronically. Engineers can take pictures and fill out a personalised job report for each job. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.


Key benefits of Commusoft

  • Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

  • Users can create and send quotes to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

  • Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

  • Real-time syncing across all devices enables teams to stay up to date with the latest schedule changes, saving time and eliminating mistakes.

  • Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.

  • Images

    Commusoft Software - Commusoft's Mobile App is available on iOS and Android devices
    Commusoft Software - Make data-driven decisions with customizable reports covering maintenance activities, business costs, and asset performance.
    Commusoft Software - Schedule crews efficiently by automating recurring jobs, and quickly respond to reactive maintenance with GPS tracking and route optimization.
    Commusoft Software - Ensure techs are properly outfitted for each job, track truck inventory levels, and optimize your warehouse and vendor relationships.
    Commusoft Software - Track and schedule asset maintenance for each service location from the office and enable techs to access and update asset records on-site.
    Commusoft Software - Create forms and capture customers signatures on site.
    Commusoft Software - Generate invoices automatically based on each client's weekly, monthly, or quarterly billing schedule and offer multiple payment options.
    Commusoft Software - Boost recurring revenue and ensure no appointment is missed by automating regular visits with personalized PPM calendars for each client you serve.
    Commusoft Software - Easily manage multi-site clients, and track communications, contracts, service reminders, and invoicing history against specific locations.
    Commusoft Software - Ensure internal processes are met by enabling technicians to fill out digital inspection forms, site safety checklists, or job workflows while on site.
    Commusoft Software - Equip in-house techs or subcontractors with everything they need to quickly get the job done and provide unmatched customer service.
    Commusoft Software - Equip techs with everything they need to quickly get the job done and provide unmatched customer service.
    View 15 more
    Commusoft video
    Commusoft video
    Commusoft video
    Commusoft Software - Commusoft's Mobile App is available on iOS and Android devices
    Commusoft Software - Make data-driven decisions with customizable reports covering maintenance activities, business costs, and asset performance.
    Commusoft Software - Schedule crews efficiently by automating recurring jobs, and quickly respond to reactive maintenance with GPS tracking and route optimization.
    Commusoft Software - Ensure techs are properly outfitted for each job, track truck inventory levels, and optimize your warehouse and vendor relationships.
    Commusoft Software - Track and schedule asset maintenance for each service location from the office and enable techs to access and update asset records on-site.
    Commusoft Software - Create forms and capture customers signatures on site.
    Commusoft Software - Generate invoices automatically based on each client's weekly, monthly, or quarterly billing schedule and offer multiple payment options.
    Commusoft Software - Boost recurring revenue and ensure no appointment is missed by automating regular visits with personalized PPM calendars for each client you serve.
    Commusoft Software - Easily manage multi-site clients, and track communications, contracts, service reminders, and invoicing history against specific locations.
    Commusoft Software - Ensure internal processes are met by enabling technicians to fill out digital inspection forms, site safety checklists, or job workflows while on site.
    Commusoft Software - Equip in-house techs or subcontractors with everything they need to quickly get the job done and provide unmatched customer service.
    Commusoft Software - Equip techs with everything they need to quickly get the job done and provide unmatched customer service.

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    Reviews

    Overall rating

    4.7 /5
    (208)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support
    4.8/5

    Already have Commusoft?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 208
    jenny
    jenny
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent software package

    Reviewed on 16/11/2022

    Pros

    The system is easy to navigate and the support from Commusoft is great.

    Cons

    miss the office admin reminders for example vehicle reminders mot etc

    Simon
    Overall rating
    • Industry: Utilities
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Exquisite

    Reviewed on 03/08/2022

    Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in...

    Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

    Pros

    It covers almost everything we need from the diary, invoicing, estimating and key reporting.

    Cons

    Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

    Alternatives Considered

    Joblogic

    Reasons for Switching to Commusoft

    Those I spoke with and the software itself which I preferred at the time (2012).
    Martin
    Overall rating
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Experience with commusoft

    Reviewed on 06/12/2016

    When you first start you should be given more one to one help, then mistakes wouldn't happen.
    Bit...

    When you first start you should be given more one to one help, then mistakes wouldn't happen.
    Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
    Seem to be having lots of problems with the two systems together quick books and commusoft.

    Pros

    Customer data base, quick to find out what you have done at a property,

    Cons

    need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

    Response from Commusoft

    Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

    We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

    I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

    As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

    Harry
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Review from a plumbing company

    Reviewed on 27/08/2020

    Excellent, Once it’s all set up which does take a little time it makes us so efficient.

    Excellent, Once it’s all set up which does take a little time it makes us so efficient.

    Pros

    Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

    Cons

    Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

    Jac
    Overall rating
    • Industry: Construction
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Let us begin

    Reviewed on 20/08/2020

    Positive so far, I have only just started but have used the software with a previous company and...

    Positive so far, I have only just started but have used the software with a previous company and wasn't disappointed. It's full of features, some I wont need to use yet but nice to know they're there.

    Pros

    Building estimates using templates in order to reduce time spent writing up

    Cons

    Estimate and invoice looks and layouts cannot be personalised very much but it does the job.

    Showing 5 reviews of 208 Read all reviews

    Commusoft FAQs

    Below are some frequently asked questions for Commusoft.

    Commusoft offers the following pricing plans:

    • Free Trial: Not Available

    Commusoft has the following typical customers:

    2–10, 11–50, 51–200

    Commusoft supports the following languages:

    English

    Commusoft supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Commusoft integrates with the following applications:

    Commusoft Sales, Dropbox Business, FreeAgent, Gmail, GoCardless, Google Calendar, HubSpot CRM, Mailchimp, Microsoft Outlook, Pipedrive, QuickBooks Online, Sage 50cloud Accounting, Stripe, SumUp, Worldpay for Enterprise, Xero, Zapier, naturalForms

    Commusoft offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

    Related categories

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