--- description: Learn how RoomKeyPMS can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for RoomKeyPMS. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: RoomKeyPMS Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/81/hospitality-property-management/software) > [RoomKeyPMS](/software/106449/roomkeypms) # RoomKeyPMS Canonical: https://www.getapp.co.uk/software/106449/roomkeypms Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/106449/roomkeypms?page=2) > Deliver better guest experiences, increase revenue, and reduce costs with one property management system that works, supported by a North American team of experts. > > Verdict: Rated **4.4/5** by 90 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of RoomKeyPMS RoomKeyPMS features a REST API, providing users with the technology to generate target marketing lists, integrate with business insight software or develop a custom booking engine. Employees receive their own unique credentials, enabling users to track employee tasks as well as guest check-ins and bookings closely. RoomKeyPMS includes a mobile-friendly booking engine, allowing users to capture reservations conveniently and accurately. With POS integration, RoomKeyPMS permits users to process payments quickly and securely. RoomKeyPMS promotes email marketing, social media and surveys, helping users to manage guest experiences effectively. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 90 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RoomKeyPMS - **Location**: Vancouver, Canada - **Founded**: 1978 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: To receive accurate pricing, contact RoomKeyPMS directly at https://roomkeypms.com/capterra/ - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English, French - **Available Countries**: Australia, Canada, Mexico, United States ## Features - API - Activity Dashboard - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Built-in Accounting - CRM - Calendar Management - Catering Management - Channel Management - Credit Card Processing - Customer Database - Customisable Templates - Data Import/Export - Data Synchronisation - Discount Management - Electronic Payments - Employee Management - Extended Stay ## Integrations (26 total) - Akia - Aloha - Amadeus - Asterisk - Avaya Cloud Office - Heartland Payments+ - HelloShift - M3 Accounting Core - MYOB Acumatica - MYOB Business - Maitre'D - Medallia Experience Cloud - ORION - Ordyx - Pegasus ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.getapp.co.uk/directory/81/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.co.uk/directory/81/hospitality-property-management/software) - [Hotel Management Software](https://www.getapp.co.uk/directory/592/hotel-management/software) - [Motel Software](https://www.getapp.co.uk/directory/3655/motel/software) ## Alternatives 1. [Yanolja Cloud Solution Property Management System (PMS)](https://www.getapp.co.uk/software/110741/ezee-absolute) — 4.6/5 (405 reviews) 2. [ResNexus](https://www.getapp.co.uk/software/122499/reservation-nexus) — 4.8/5 (431 reviews) 3. [Little Hotelier](https://www.getapp.co.uk/software/105201/little-hotelier) — 4.1/5 (234 reviews) 4. [Sirvoy](https://www.getapp.co.uk/software/110345/sirvoy-booking-system) — 4.7/5 (301 reviews) 5. [Hotelogix](https://www.getapp.co.uk/software/90944/hotelogix) — 4.4/5 (251 reviews) ## Reviews ### "A+ Service and Support" — 5.0/5 > **Laurie** | *27 August 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love everything about RoomKey\!\!\!\! Tech support team is amazing\!\! They are always knowledgeable and talk/walk me through every issue I have had. I highly recommend RoomKey PMS > > **Cons**: Haven't found one con in the 4 plus year I have worked with RoomKey PMS > > Just amazing\! Tech support is A+ and the rest of the team is just as amazing, as you can tell, I love RoomKey PMS ----- ### "Excellent Tech Agent- \[sensitive content hidden\]" — 5.0/5 > **Gina** | *12 June 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The support\! \[sensitive content hidden\] is great asset to your team. Due to the fact that he knows your system and can easily fix an issues when prompt to. You should promote him, but he needs to be our tech agent forever..... > > **Cons**: Takes to long to load and you cannot put a reservation in for more than 3 months without it glitching > > My experience is always fantastic because of your agent \[sensitive content hidden\], always there to complete any errors or support needed ----- ### "udating" — 3.0/5 > **Paul** | *15 July 2009* > > **Pros**: Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered. > > **Cons**: Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC\#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this. > > Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them. ----- ### "Customer service" — 5.0/5 > **may** | *2 August 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive. > > **Cons**: Would be nice if the system can work on Apple computers and Ipads ----- ### "Customer Support" — 5.0/5 > **Lisa** | *8 February 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: RoomKey is fairly easy to navigate. The "Search" tab is super helpful when locating a guest reservation. The "Help" tab has all sorts of information and trainings available. > > **Cons**: I would like to see a function that separates the different rate codes, and show each guest that is staying under for instance the Corp. Rate or VA rate, not just on the in-house screen. Like you could research past guest that stayed under the Best Available Rate, etc. > > There customer support team is TOP TIER\!\!\! You are not placed on lengthy holds waiting for someone to finally answer the call. When you speak with anyone from the support team, (especially \[sensitive content hidden\]), they are always pleasant and easy to talk to. They understand your questions and are very knowledgeable of system and are willing to walk you through the steps to fix/correct any issues you may have. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/106449/roomkeypms?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/106449/roomkeypms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data