--- description: Learn how ServiceChannel can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ServiceChannel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceChannel Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/131/cmms/software) > [ServiceChannel](/software/106851/servicechannel) # ServiceChannel Canonical: https://www.getapp.co.uk/software/106851/servicechannel Page: 1 / 7\ Next: [Next page](https://www.getapp.co.uk/software/106851/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketp > > Verdict: Rated **4.5/5** by 154 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceChannel ServiceChannel makes it easy for your team to deliver an outstanding customer experience at every location. With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. • By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively. • Reduce facility or equipment downtime and costs by working with the top providers from our service provider network, all picked based on their proven track records. • When your equipment needs repair, it’s as simple as scanning the QR code on an asset tag. The right provider gets dispatched, and they know what to repair and the parts to bring. • ServiceChannel keeps your repair and maintenance costs under control by ensuring you never overpay, with invoice price limits and duplicate work order avoidance. • Our platform automatically routes work that’s covered under warranty to the right provider — so you never miss out on free fixes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 154 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Accounting - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Checklists ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.getapp.co.uk/directory/131/cmms/software) ## Related Categories - [CMMS Software](https://www.getapp.co.uk/directory/131/cmms/software) - [Governance, Risk and Compliance (GRC)](https://www.getapp.co.uk/directory/251/governance-risk-compliance-grc/software) - [Facility Management Software](https://www.getapp.co.uk/directory/323/facility-management/software) - [Work Order Software](https://www.getapp.co.uk/directory/705/work-order/software) - [Contractor Software](https://www.getapp.co.uk/directory/1011/contractor-management/software) ## Alternatives 1. [MaintainX](https://www.getapp.co.uk/software/117239/getmaintainx) — 4.8/5 (1060 reviews) 2. [Fracttal One](https://www.getapp.co.uk/software/111631/fracttal) — 4.6/5 (1785 reviews) 3. [Limble](https://www.getapp.co.uk/software/2049215/limble-cmms) — 4.8/5 (757 reviews) 4. [Jobber](https://www.getapp.co.uk/software/90723/jobber) — 4.6/5 (1475 reviews) 5. [eMaint CMMS](https://www.getapp.co.uk/software/102141/emaint-cmms) — 4.5/5 (425 reviews) ## Reviews ### "Review of ServiceChannel - N/A manager" — 4.0/5 > **Verified Reviewer** | *2 December 2025* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: I like that it allows me to communicate efficiently with my customers. I use ServiceChannel to update my accounts of ETA or anything else that doesn't require direct communication via email. > > **Cons**: What I like least is some of the features I'm granted access to. Sometimes when a work order needs to be closed I have to reach out to a rep to have it closed for me. - - There is an option to close the WO but there is a Closed - Approved option. > > I would say its essential to my work. I need it to communicate efficiently with my accounts. It also helps when you need a paper trail. You can search all WO by their ID's. ----- ### "Service Channel Review" — 5.0/5 > **Lena** | *3 April 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: 1. Centralized Work Order Management Everything lives in one place—service requests, vendor assignments, updates, and invoices. This makes it way easier to track what’s open, in progress, or completed without chasing emails. 2. Strong Vendor Network \& Coordination You can assign, communicate, and track vendors all within the platform. Huge plus if you’re managing multiple subcontractors across different sites (which I know you do a lot of). 3. Real-Time Visibility You get live updates, photos, and status changes from the field. Helps avoid the “what’s going on at site?” guessing game and keeps clients informed quickly. 4. Invoice \& Cost Control Invoices are tied directly to work orders, making approvals and audits smoother. Helps prevent billing discrepancies and keeps budgets tight. 5. Reporting \& Analytics Built-in dashboards let you track spend, response times, recurring issues, etc. Super useful for spotting trends (like repeat service calls on the same sign or location). 6. Multi-Location Scalability Designed for companies managing dozens—or thousands—of locations. Perfect for programs like your White Castle rollout where consistency and tracking are everything. > > **Cons**: 1. Outdated / Clunky Interface A lot of users say the system feels old and not intuitive. Hard to find key info inside work orders Too many tabs / steps for simple tasks Terminology can be confusing One review literally said it’s “outdated looking and hard to find information.” 2. Slow Performance \& Glitches This one comes up a LOT. Pages take time to refresh Searches don’t always work the first time Occasional system lag Example: users report having to search a work order twice for it to show up. 3. Mobile App Issues (Big one for field work) Check-in/check-out problems GPS errors Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. 4. Work Order Limitations Can’t always edit or close out WOs easily Have to rely on client/GC to close tickets Scheduling restrictions once dates expire Example: no direct way to fully close certain work orders without client action. 5. Steep Learning Curve / Complexity Even though it can be simple once you know it… Initial onboarding is confusing Too many workflows / modules Training isn’t always great Users specifically say training “needs to be more involved.” 6. Customer Support Can Be Slow Long wait times Delayed responses from support team Some users mention “slow response time” from support agents. 7. Pricing Concerns Especially from smaller vendors/subs: Considered expensive Fees can eat into margins Real-world sentiment: “ServiceChannel is very pricey but customizable.” 8. Vendor Scorecard / IVR Frustrations This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score System doesn’t always reflect real effort Basically: the system can penalize vendors for tech issues—not performance. > > I’ve had a solid experience using ServiceChannel to manage service operations across multiple locations. I primarily use it to track work orders, coordinate with vendors, and monitor job progress in real time. It’s been especially helpful for keeping everything centralized communications, updates, and invoicing so nothing falls through the cracks. While there can be some challenges with the interface and mobile functionality, overall it’s a strong tool for maintaining visibility and accountability across service work. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 April 2015* | Recommendation rating: 5.0/10 > > **Pros**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Cons**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Ease for everyday use." — 4.0/5 > **Sierra** | *10 June 2026* | Capital Markets | Recommendation rating: 8.0/10 > > **Pros**: I've been using service channel for 3 years and have enjoyed the ease of my everyday workload that it provides. It feels like I'm using social media while getting my daily tasks completed. > > **Cons**: I have 0 issue with this application. It is very easy to navigate. I have never experienced a negative use. ----- ### "Service Channel Review" — 5.0/5 > **Silvia** | *26 February 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. > > **Cons**: It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email. > > Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.co.uk/software/106851/servicechannel?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/106851/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data