NextGen Office
About NextGen Office
NextGen Healthcare is a leading healthcare software and services company that empowers the transformation of ambulatory care. Our smart, electronic health record solutions - NextGen Office (1-10 physicians) and NextGen Enterprise (10+ physicians) - help ambulatory practices alleviate the burden of documentation, advance clinical outcomes, connect with other health systems, elevate provider and patient satisfaction, streamline the revenue cycle, and foster healthier communities.
NextGen Office is bringing that cutting-edge technology to your workflows with NextGen Office Ambient Assist. When providers use NextGen Office Ambient Assist, integrated ambient listening technology securely converts the spoken, natural patient-provider conversation into a structured SOAP note that can be reviewed and edited by providers and automatically integrated into the patient's chart in NextGen Office.
Key benefits of NextGen Office
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
NextGen Healthcare
Reviewed on 27/07/2023
Pros
It's a great platform for processing charges and payments. It's fully customizable to your needs. It makes it easy to charge, reoganize codes directly on your billing screen and accept co-payments at the same time.
Cons
I realize that quality control of updates or implementation is not as consistent, somewhat common as it should be.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
NextGen Office, still a leader in patient/physician communication!
Reviewed on 15/10/2023
I am generally pleased with NextGen Office. Like any EHR system, it has its advantages and...
I am generally pleased with NextGen Office. Like any EHR system, it has its advantages and disadvantages, but I find that NextGen Office strikes a good balance between user-friendliness and cost-effectiveness.
Pros
One of its strong points is the ease with which I can complete patient notes during examinations.
Cons
The only downside I've encountered is related to system upgrades or maintenance performed over weekends. This sometimes leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday, albeit causing some delays.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst RCM and Customer Service
Reviewed on 21/07/2023
Horrible experience.
Horrible experience.
Pros
Did not like. We switched from server based NexGen to MediTouch/Healthfusion in 2013. Unfortunately, NextGen bought out the company.
Cons
Overall, the software works. However, the company forces you into auto renew yearly contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (which technically the Go Live date was two months after notification), they made excuses not to cancel. First it was that we did not cancel. Then it was that we did not cancel with Clinic Anywhere. Then it was that the balance needed to be up to date before they would cancel. Mind you, we were losing money with their lack of collections and their lack of knowledge of billing. I will not get into the billing specific issues here, but any biller should know what they were doing incorrectly. This is what happens with overseas outsourcing. We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM portion of the contract.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NextGen is a great option for your medical billing needs.
Reviewed on 28/11/2023
Overall, I had a great experience with NextGen. The report features were nice in that you can save...
Overall, I had a great experience with NextGen. The report features were nice in that you can save and share the reports amongst other users.
Pros
The software is user friendly. I liked the reporting function and the ease of creating and sharing reports.
Cons
Some of the data could be misconstrued based on the various date options within NextGen. For example, there were transaction dates, dates of service and dates of entry.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very user friendly
Reviewed on 13/06/2023
I think NextGen is more user friendly than patient friendly so depending on your needs, it may not...
I think NextGen is more user friendly than patient friendly so depending on your needs, it may not be the best system for you. The overall system is extremely clean and easy to navigate. There is a lot of customization and features that you can add in and take out as needed.
Pros
NextGen is by far one of the easiest EHR providers to use. It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.
Cons
While I love the clipboard to easily drag and drop appointments, I wish the system showed the original appointment in the patient chart and that it was moved. It happens sometimes but not usually and it would be helpful to note that the appointment was moved. The patient portal and documents definitely need work as they don't always work to their complete functionality.
NextGen Office FAQs
Below are some frequently asked questions for NextGen Office.Q. What type of pricing plans does NextGen Office offer?
NextGen Office offers the following pricing plans:
- Starting from: US$300.00
- Free Trial: Not Available
To receive accurate pricing information, contact NextGen directly.
Q. Who are the typical users of NextGen Office?
NextGen Office has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does NextGen Office support?
NextGen Office supports the following languages:
English
Q. Does NextGen Office support mobile devices?
NextGen Office supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NextGen Office integrate with?
NextGen Office integrates with the following applications:
AmbirScan Pro, Citrix Workspace, InstaMed
Q. What level of support does NextGen Office offer?
NextGen Office offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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