About Help Desk Migration
Help Desk Migration is an online migration service that allows organizations of all sizes to move data from one help desk platform to another. Companies are able to migrate tickets, agents, contacts, attachments and other data within a few hours between different help desk systems.
To begin transferring data, users need to grant access to their current and new help desks by creating an account. Users then select which objects they wish to migrate by mapping the necessary fields. Before paying for the service and proceeding with data migration, users are able to perform a free preview migration to ensure the results suit their needs.
After the preview migration has finished, users can transfer all data and check the results to make sure everything is in place on their new help desk software to complete migration. The service supports thirty of the most popular help desk systems including Zendesk, Freshdesk, Freshservice, Jira Desk, Kayako, Zoho Desk, HappyFox, and more.
Custom migration features require pre-migration validation by Help Desk MIgration’s tech team who audit the database structure to ensure safe migration. Installation, parameters, data amount, configuration and customizations are all checked before preparing the data transfer. Users can preview migration results, double-check data, and then complete the full data migration process.
Key benefits of Help Desk Migration
Help Desk Migration is fully-automated, enabling organizations to quickly and safely migrate tons of information within a few hours and without additional software.
The platform offers a free demo migration that allows users to see the actual results of migration before purchasing the service.
Users can choose between fully automated migration, custom migration, or manual migration by uploading CSV-files.
Help Desk Migration eliminates the need to manually move complete customer support activity history from existing help desk platforms to new systems.
Organizations are able to migrate customers, tickets, and all customer communication without any programming skills.
Devices
Business size
Markets
Ukraine, United States
Supported Languages
English, Russian, Ukrainian
Images
Features
Total features of Help Desk Migration: 10
- Access Controls/Permissions
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Replication
- Data Storage Management
- Database Conversion
- Knowledge Base Management
Alternatives
Caspio
Improvado
Scaleway
Quixy
Reviews
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- Industry: Sporting Goods
- Company size: 1,001-5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Migration from Oracle Cloud to Zendesk. A smooth transition.
Reviewed on 03/05/2018
Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data...
Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data accessible for our CS agents.
Pros
Amazing support and technical advice.
Delivery was made according to the original project schedule.
No extra charges than what was quoted.
Cons
Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism.
Response from Help Desk Migration
Thank you, Gauthier!
I wish you and Thule Group all the best!
Kind regards,
John
- Industry: Online Media
- Company size: 11-50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This product was perfect for helping us migrate our support ticketing software!
Reviewed on 14/02/2020
We migrated from Zendesk to Hubspot for our ticketing software.
We migrated from Zendesk to Hubspot for our ticketing software.
Pros
The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.
Cons
The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix. It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed.
- Industry: Apparel & Fashion
- Company size: 11-50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Worked as expected
Reviewed on 15/11/2019
Overall it was positive
Overall it was positive
Pros
The migration tool worked as expected. It effectively migrated all of our Desk.com cases into ZenDesk.
Cons
The software is very expensive. I don't think their price is aligned with the overall value. If it was 50% cheaper I would see much more value. They have overpriced it.
- Industry: Internet
- Company size: 11-50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Masterful help desk migration in just a few steps
Reviewed on 13/08/2020
I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to...
I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to Teamwork Desk using Help Desk Migration, and all of our data was transferred and mapped perfectly. The migration hung up a few times, but that was due to API limits on both the source and destination apps. Even when the migration got stuck, the team at Help Desk Migration fixed the process and restarted without us needing to submit a support request.
Pros
The customer support and quality of the migration app were phenomenal. Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class.
Cons
There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing.
- Industry: Legal Services
- Company size: 51-200 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Painless migration from Spiceworks to Jira Service Desk
Reviewed on 06/09/2018
Pros
The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference.
Cons
Nothing at all to dislike about this service.
Response from Help Desk Migration
Thank you!
Help Desk Migration FAQs
Below are some frequently asked questions for Help Desk Migration.Q. What type of pricing plans does Help Desk Migration offer?
Help Desk Migration offers the following pricing plans:
- Starting from:
- Pricing model: Free Version
- Free Trial: Available
The cost of the service depends on the amount of data to migrate. Contact Help Desk Migration for detailed pricing information.
Q. Who are the typical users of Help Desk Migration?
Help Desk Migration has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Help Desk Migration support?
Help Desk Migration supports the following languages:
English, Russian, Ukrainian
Q. Does Help Desk Migration support mobile devices?
Help Desk Migration supports the following devices:
Q. What other apps does Help Desk Migration integrate with?
Help Desk Migration integrates with the following applications:
Cayzu, Desk.com, Freshdesk, Freshservice, Groove, HappyFox Help Desk, Help Scout, Intercom, JIRA Service Management, Kayako, LiveAgent, ManageEngine ServiceDesk Plus, Oracle B2C Service, Parature, SolarWinds Service Desk, SysAid, TeamSupport, UserVoice, Zendesk
Q. What level of support does Help Desk Migration offer?
Help Desk Migration offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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