About Help Desk Migration
Help Desk Migration is an online migration service that allows organizations of all sizes to move data from one help desk platform to another. Companies are able to migrate tickets, agents, contacts, attachments and other data within a few hours between different help desk systems.
To begin transferring data, users need to grant access to their current and new help desks by creating an account. Users then select which objects they wish to migrate by mapping the necessary fields. Before paying for the service and proceeding with data migration, users are able to perform a free preview migration to ensure the results suit their needs.
After the preview migration has finished, users can transfer all data and check the results to make sure everything is in place on their new help desk software to complete migration. The service supports thirty of the most popular help desk systems including Zendesk, Freshdesk, Freshservice, Jira Desk, Kayako, Zoho Desk, HappyFox, and more.
Custom migration features require pre-migration validation by Help Desk MIgration’s tech team who audit the database structure to ensure safe migration. Installation, parameters, data amount, configuration and customizations are all checked before preparing the data transfer. Users can preview migration results, double-check data, and then complete the full data migration process.
Key benefits of Help Desk Migration
Help Desk Migration is fully-automated, enabling organizations to quickly and safely migrate tons of information within a few hours and without additional software.
The platform offers a free demo migration that allows users to see the actual results of migration before purchasing the service.
Users can choose between fully automated migration, custom migration, or manual migration by uploading CSV-files.
Help Desk Migration eliminates the need to manually move complete customer support activity history from existing help desk platforms to new systems.
Organizations are able to migrate customers, tickets, and all customer communication without any programming skills.
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Reviews
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- Industry: Printing
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick and easy!
Reviewed on 03/09/2020
Both the support and the tech team very extremely helpful, very resposive and patient with us from...
Both the support and the tech team very extremely helpful, very resposive and patient with us from the moment we signed up, before and during the migration. Even though our migration was rather small, they made us feel truly valued. We are also quite happy with the result of the migration and would always recommend Help Desk Migration software over the manual work that importing tickets via CSV requires.
Pros
We used the app for a ticket migration and loved how straightforward and simple it is. It's great that once you've done the field mapping, you can run a free demo, see the results and then go back to correct the mapping if needed, before you actually migrate all of the tickets. The migration went smoothly considering the drastic changes we made in the desing of our new support platform compared to the old one.
Cons
Allowing users to choose which tickets they want to migrate and then proceed with the migration on their own would be a nice feature to have. We only migrated in-flight tickets and we needed to coordinate with the tech team a bit in order to do so.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Made our migration simple
Reviewed on 19/07/2019
HDM came through when Kayako couldn't. We were supposed to migrate our ticket centre through...
HDM came through when Kayako couldn't. We were supposed to migrate our ticket centre through Kayako, but after a month of sandbox usage, a couple days before the migration, when we reached out to confirm the upcoming migration, they let us know the rep we were working with was no longer with the company, and that they could not complete our migration for a few months as they were rebuilding their migration engine.
HDM stepped up and helped us migrate our ticket centre without the help of Kayako, and gave us a discount as well. They came through for us when Kayako couldn't.
Pros
Ease of use
Speed of migration
Cost efficient
Customer support
Cons
Some of the knowledgebase articles were not migrated into the proper categories, but was an easy fix. Everything went into 'Source Default Folder', but it did create the other categories. Just needed to go through and change them after the fact
Doesn't show any stats during the migration to see how fast the import is going. They can let you know on the backend
Sometimes fails without any decent error message, but the team will let you know and it will pick up where it left off
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Migration from Samanage to FreshService. Simple, straight forward and a massive time saver!
Reviewed on 15/03/2018
Pros
The format of the data out of our old Service Desk software was unfriendly and not easy to work with. We had years of data that we needed to keep. Using this service avoided any issues. Help Desk Migration were able to customise our import to ensure that everything was mapped correctly with no loss of data. The support throughout the process was excellent and I'd like to offer him my gratitude for helping us with this project.
Cons
No major issues. We did had some minor teething problems, but this was dealt with professionally and promptly.
Response from Help Desk Migration
Dear Chris!
Thank you for your testimonial!
We wish you and your company all the best!
Kind regards,
John
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product !
Reviewed on 22/07/2019
Almost perfect ;-)
Almost perfect ;-)
Pros
Almost everything is migrated, no data is lost.
You can try many times and the support is very friendly, I was able to migrate many specific tickets that I chose before.
Not that expensive.
Cons
- It's not possible to import Zendesk tags unfortunately
- Ideally all activities imported would have been attributed to "customer success" Team on my new CRM. So that I can easily filter those activities
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Migrating Multiple Accounts Into One
Reviewed on 15/01/2019
Merging multiple accounts into one makes it much easier for our support staff, and in the end the...
Merging multiple accounts into one makes it much easier for our support staff, and in the end the saves from a single account will cover the expense of the migration in the upcoming months
Pros
The wizard was simple and straightforward to use, support response before and during was prompt
Cons
Our migration was complicated since we were moving multiple accounts into one and it exceeded the original estimate, but they worked with us to come to agreeable terms
Help Desk Migration FAQs
Below are some frequently asked questions for Help Desk Migration.Q. What type of pricing plans does Help Desk Migration offer?
Help Desk Migration offers the following pricing plans:
- Starting from:
- Pricing model: Free Version
- Free Trial: Available
The cost of the service depends on the amount of data to migrate. Contact Help Desk Migration for detailed pricing information.
Q. Who are the typical users of Help Desk Migration?
Help Desk Migration has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Help Desk Migration support?
Help Desk Migration supports the following languages:
English, Ukrainian
Q. Does Help Desk Migration support mobile devices?
Help Desk Migration supports the following devices:
Q. What other apps does Help Desk Migration integrate with?
Help Desk Migration integrates with the following applications:
Cayzu, Cherwell Service Management, Freshdesk, Freshservice, Groove, HappyFox Help Desk, Help Scout, Intercom, JIRA Service Management, Kayako, LiveAgent, ManageEngine ServiceDesk Plus, Oracle B2C Service, ServiceNow, SolarWinds Service Desk, SysAid, TeamSupport, UserVoice, Zendesk Suite
Q. What level of support does Help Desk Migration offer?
Help Desk Migration offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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