About Cloudbeds

Cloudbeds is a cloud-based hotel management platform which includes tools for managing reservations, availability, rates, distribution channels, payments, guests, housekeeping, and more. The system is suitable for use by owners and managers of hotels, hostels, inns, bed & breakfasts, vacation rentals, and other hospitality properties.

The myfrontdesk module of Cloudbeds allows users to manage rooms and reservations, with a drag-and-drop calendar, room and bed assignments, invoicing, accounting tools, housekeeping management system, and guest registration cards. Users can define custom policies, fees, and taxes on a per-room or per-item basis, and select which payment options to accept. The myallocator module automatically maps inventory from Cloudbeds to booking engines, online travel agencies (OTAs), and other distribution sites, maintaining a central inventory pool which is automatically updated when a booking is made, to control availability and reduce overbookings. Users can set channel-specific pricing, and convert rates into their desired currency for each channel.

Cloudbeds also includes mybookings, which provides users with a dedicated booking engine, allowing them to take direct reservations through their website or Facebook page. Promotional rate plans, coupon codes, and discounts can be managed and processed through the booking engine, and credit card payments can be processed through integration with a range of payment gateways. Custom emails can be sent out to guests automatically for bookings, and users can customize the booking engine to match the branding of their website. The mygroup module gives users tools for managing multiple properties, with group-level analytics, a unified booking engine, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Cloudbeds

  • Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

  • Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

  • The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

  • Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

  • The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.

  • Devices

    Business size

    S M L

    Markets

    Albania, Argentina, Austria, Australia, Aruba, Barbados, Belgium, Bulgaria, Brazil, Belize, Canada, Switzerland, Chile, Colombia, Costa Rica, Cyprus, Czechia, Germany, Denmark, Ecuador, Estonia, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Honduras, Croatia, Indonesia, Ireland, India, Iceland, Italy, Japan, Kenya, South Korea, Lithuania, Latvia, Morocco, Mexico, Nicaragua, Netherlands, Norway, New Zealand, Peru, Philippines, Puerto Rico, Portugal, Seychelles, Sweden, Singapore, El Salvador, Thailand, Uganda, United States, Vietnam

    Supported Languages

    English, Portuguese, Spanish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Cloudbeds Software - The booking engine allows users to take direct bookings through their website
    Cloudbeds Software - Bookings can also be taken through the business' Facebook page
    Cloudbeds Software - Inventory can be distributed across multiple channels and managed through a single interface
    Cloudbeds Software - The dashboard gives users insight into daily activity and current reservations
    Cloudbeds Software - The calendar displays daily availability under the date, and room rates
    Cloudbeds Software - Users can create reservations or block specific dates in the calendar
    Cloudbeds Software - Reservations can be rescheduled by dragging-and-dropping on the calendar
    Cloudbeds Software - Users can click on reservations to view more details, including guest information and total cost
    Cloudbeds Software - Users can generate reports on daily availability compared to previous periods
    Cloudbeds Software - Reports can also be generated to show revenue, payments, no-shows, and other statistics
    View 11 more
    Cloudbeds video
    Cloudbeds Software - The booking engine allows users to take direct bookings through their website Cloudbeds Software - Bookings can also be taken through the business' Facebook page Cloudbeds Software - Inventory can be distributed across multiple channels and managed through a single interface Cloudbeds Software - The dashboard gives users insight into daily activity and current reservations Cloudbeds Software - The calendar displays daily availability under the date, and room rates Cloudbeds Software - Users can create reservations or block specific dates in the calendar Cloudbeds Software - Reservations can be rescheduled by dragging-and-dropping on the calendar Cloudbeds Software - Users can click on reservations to view more details, including guest information and total cost Cloudbeds Software - Users can generate reports on daily availability compared to previous periods Cloudbeds Software - Reports can also be generated to show revenue, payments, no-shows, and other statistics

    Features

    Total features of Cloudbeds: 59

    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Availability Management
    • Billing & Invoicing
    • Billing Rate Management
    • Booking Management
    • Booking Notes
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Campaign Management
    • Cash Management
    • Channel Analytics
    • Channel Management
    • Credit Card Processing
    • Customer Support
    • Customisable Branding
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Discount Management
    • Dorms
    • Drag & Drop
    • Dynamic Pricing
    • Email Templates
    • Extended Stay
    • Front Desk Management
    • GDS/OTA Integration
    • Group Reservations
    • Inventory Control
    • Inventory Management
    • Invoice Management
    • Kill Switch
    • Marketing Automation
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Sync
    • Multi-Language
    • Multi-Property
    • Online Booking
    • Partner Management
    • Payment Processing
    • Point of Sale (POS)
    • Price / Margin Management
    • Price Optimisation
    • Private Rooms
    • Promotions Management
    • Rate Management
    • Registration Management
    • Reporting & Statistics
    • Reservations Management
    • Restriction Management
    • Reviews Management
    • Room Booking
    • Room Inventory
    • Single Property
    • Spa/Activity Management
    • Third Party Booking

    Alternatives

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    WebRezPro

    4.7
    #3 Alternative to Cloudbeds
    WebRezPro is an online reservation & booking and property management system for use in hotels, hostels, vacation...

    STAAH Channel Manager

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    Reviews

    Overall rating

    4.5 /5
    (193)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support
    4.4/5

    Already have Cloudbeds?

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    Showing 5 reviews of 193
    Shen L. Shen L.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Overall recommended but hope you can make some improvements

    Reviewed on 13/10/2019

    Pros

    the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

    Cons

    the Booking Engine - not flexible enough.

    PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

    Tommy B. Tommy B.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great partnership!

    Reviewed on 13/05/2021

    The customer service of Cloudbeds is the cherry on the cake!
    There responding time is extremely...

    The customer service of Cloudbeds is the cherry on the cake!
    There responding time is extremely fast and they have their own representative "on the ground" which is extremely pleasant, so when necessary we can actually meet in person with our Account Manager.
    Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think together with us and offering great relief solutions instead of creating problems.

    Pros

    The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly.
    The reporting is easy to read and understand.
    The interface of the booking calendar is extremely straight forward and easy to use.
    Training with our staff and new coming staff go very fast.
    It is possible to have an external daily backup of your data on your server.
    There are several extra integration apps available to connect to the system like POS systems etc.
    It is very easy to move around bookings in the calendar instantly.

    Cons

    Maybe a mobile app would be nice to have, however I understand they are currently working on that.

    Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it...

    Alternatives Considered

    Frontdesk Anywhere

    Reasons for Choosing Cloudbeds

    The interface of Reservation Master Pro was getting outdated and upgrades where pretty expensive. A Cloud Based system has huge advantages over a network based one! Because even when our server goes down you still can access the system from anywhere. So far I don't think we had any interruptions in their system and when they were it was for a very short time. We first where a bit hesitating to make the step towards a cloud based system however, when we learned we could also create a daily automatic backup of our data we made the step right away.

    Reasons for Switching to Cloudbeds

    Price and user friendliness of their interface.
    Patompob O. Patompob O.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    How CB change the game.

    Reviewed on 18/11/2021

    Game changer, Tide turn

    Game changer, Tide turn

    Pros

    CB has finally put a company in to one-man operation with their superior automate idea for company asset management. The market is open n development, too.

    Cons

    Upgrading program like door and power control by mobile phone, we need to have a solution to reach the hotel more, to make more use of the property. Sometime CB is very advance the property just need operator coaching directly. This not CB fault.

    Sue L. Sue L.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Front end is ok but back-end is far from acceptable

    Reviewed on 20/02/2020

    I was excited but after using it I was disappointed. On the front end, I do not deny that it has...

    I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email.

    The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.

    Pros

    I like it that it is a all-in-one software and it's easy to use.

    Cons

    The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually.

    Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property).

    Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

    Response from Cloudbeds

    Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email [email protected] and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.

    Verified Reviewer
    Overall rating
    • Industry: Hospitality
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Versatile all in One PMS

    Reviewed on 29/09/2021

    The overall experience has been positive. I have been operating three small properties proven to be...

    The overall experience has been positive. I have been operating three small properties proven to be a great solution.

    Pros

    The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.

    Cons

    It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.

    Alternatives Considered

    WebRezPro

    Reasons for Switching to Cloudbeds

    The flexibility of used and its cloud-based nature. Numerous integration possibilities.
    Showing 5 reviews of 193 Read all reviews

    Cloudbeds FAQs

    Below are some frequently asked questions for Cloudbeds.

    Cloudbeds offers the following pricing plans:

    Personalized pricing quotes are available on request.

    Cloudbeds has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Cloudbeds supports the following languages:

    English, Portuguese, Spanish

    Cloudbeds supports the following devices:

    Cloudbeds integrates with the following applications:

    Adobe Sign, Alchemer, Capsule, Constant Contact, Dropbox Business, Gmail, Google Analytics, Google Docs, HelloSign, Mailchimp, Salesforce Sales Cloud, SugarCRM, SurveyMonkey, Zapier

    Cloudbeds offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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