Fleet Complete
About Fleet Complete
Fleet Complete is a global leader in IoT solutions, dedicated to simplifying fleet, asset, and workforce management. With innovative technology and industry expertise, we help businesses across various sectors to optimize operations, enhance productivity, and drive growth. Our comprehensive suite of solutions allows for seamless monitoring, efficient dispatching, regulatory compliance, and real-time insights, ensuring organizations stay ahead of their competition at all times.
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 5,001–10,000 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accurate Fleet Visibility
Reviewed on 10/12/2018
The software has really helped us monitor fleet on the ground and control all activities with ease...
The software has really helped us monitor fleet on the ground and control all activities with ease using mobile devices . Field staff management, job allocation to idle drivers has been made easy.
Pros
One is able to see the location of vehicles, the progress, see all vehicles and their routes and monitor their movement in real time.
Cons
The mobile application keeps failing hence tracking becomes difficult.
Response from Fleet Complete
Thank you very much for your review! Please reach out to us with regards to the application problems you're having, and we'll do our best to fix it for you.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth Every Penny, Every Day
Reviewed on 26/02/2019
Real time tracking, with the addition of Big Road all in the same system to access and monitor...
Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource!
The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well!
Pros
It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!
Cons
I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it!
But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!
Response from Fleet Complete
Hello JJ! What an awesome and thorough review! We're so glad to know you are enjoying our products, as well as your interactions with our team. Being customer-centric is one of our core values here at Fleet Complete, so we're really glad you've noticed. Thank you for the excellent feedback and review.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Dissatisfied customer
Reviewed on 26/10/2023
Frustrating and very disappointing
Frustrating and very disappointing
Pros
It is a great program when it works. We used it for 10 years +
Cons
The worst customer service. You can call in for help but the operator is limited with what they are able to do. They can escalate your issue to a level 2 but are unable to give you contact with who is working on your case. They will not fix anything they just open a ticket. Make you provided them with the serial numbers of the gps units, make you take pictures of everything and then close the case. So you have to start all over again. Misinformation by the manager handling Telus fleet complete account. They don’t stand behind their work.We have used fleet complete for over 10 years. We haven’t been able to use the maintenance feature that we have relied on in the past because they updated there system and lost years of historical maintenance information.Paying for 3 months of service that you are not receiving is frustrating and a breach of contract.
- Industry: Utilities
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fleet Complete Delivers
Reviewed on 27/09/2019
Fleet Complete is an organization committed to customer service and overcoming any challenges...
Fleet Complete is an organization committed to customer service and overcoming any challenges thrown their way. Overall they have found ways to meet the challenges we have thrown at them.
Pros
Flexible configuration and event tracking has helped our company identify driver behavior challenges. The near by and trip reporting have been used to feed our work management system allowing for a more efficient use of our fleet.
Cons
With the proliferation of technology inside our units we need GPS hardware that can be married with other technology for one cellular network connection. Sharing a single standard modem for idle technologies, in cab laptops, GPS tracking, dash cam coaching and electronic logging devices is a must.
Response from Fleet Complete
Hi Darren! Thank you for sharing your feedback with us. We are so thrilled to hear you are enjoying the Fleet Complete system and that it has been beneficial for your business needs. We are also pleased to hear you have had positive interactions with our team. Being customer-centric is one of the core values of our company, and we are proud that we've been able to provide you with service that reflects this value. Your feedback regarding the network connections will also be shared with our team for consideration. Thanks for taking the time to leave this excellent review.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fleet Complete has been a nice solution
Reviewed on 20/02/2019
We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the...
We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the ability to keep track of our vehicles, keep them on the road, and keep them safe.
Pros
The comprehensive application that comes with the fleet complete solution has been a major improvement over our last software. The GPS devices that are installed in our vehicles give us many diagnostic points that we then use to expedite repairs. The reporting that is offered in the application is superior to other products we have used in the past!
Cons
The cell coverage of the GPS units has been disappointing. Basically, we have some days were the GPS unit doesn't show up at all. The unit eventually catches up. I am hoping to see an improvement in this area in the future.
Response from Fleet Complete
Hi Zach! Thanks for the honest feedback. We will take this into consideration as we continue to improve our product. We're very pleased to know Fleet Complete has been able to help you track your fleet of over 200 vehicles throughout 2.5 million miles a year. We're grateful for your support and appreciate your review - Thank you!
Fleet Complete FAQs
Below are some frequently asked questions for Fleet Complete.Q. What type of pricing plans does Fleet Complete offer?
Fleet Complete offers the following pricing plans:
- Free Trial: Not Available
Contact Fleet Complete for full pricing information.
Q. Who are the typical users of Fleet Complete?
Fleet Complete has the following typical customers:
51–200, 201–500, 501–1,000
Q. What languages does Fleet Complete support?
Fleet Complete supports the following languages:
English, French, Spanish
Q. Does Fleet Complete support mobile devices?
Fleet Complete supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Fleet Complete integrate with?
Fleet Complete integrates with the following applications:
Fleetio, Jonas Construction Software, Route4Me
Q. What level of support does Fleet Complete offer?
Fleet Complete offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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