--- description: Learn how ChatBot can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ChatBot. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChatBot Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [ChatBot](/software/108699/chatbot) # ChatBot Canonical: https://www.getapp.co.uk/software/108699/chatbot Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/108699/chatbot?page=2) > Cloud-based AI customer service platform with live chat, help desk ticketing, workflow automation, and a self-service knowledge base. > > Verdict: Rated **4.6/5** by 66 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ChatBot \* Handles a high volume of routine customer queries autonomously, reducing ticket volume and handling time without increasing headcount. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 66 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial. Starter: $42/month (billed annually) or $50/month (billed monthly) Team: $126/month (billed annually) or $149/month (billed monthly) Businesses: $424/month (billed annually) or $499/month (billed monthly) Enterprise: Please contact LiveChat Software directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Bulgarian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Italian, Polish, Portuguese, Spanish, Swedish, Ukrainian - **Available Countries**: United States ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Appointment Management - Appointment Scheduling - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Management - Campaign Segmentation - Canned Responses - Chat Transcript - Chat/Messaging ## Integrations (35 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Commerce7 - Google Analytics 360 - Google Tag Manager 360 - HelpDesk - LiveChat - Magento 2 Delivery Date Extension - Magento 2 Form Builder - Magento 2 Grouped Promotions - Magento 2 Mobile App Builder ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) - [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software) - [Chatbot Software](https://www.getapp.co.uk/directory/2795/chatbot/software) - [Artificial Intelligence (AI) Software](https://www.getapp.co.uk/directory/1397/artificial-intelligence/software) - [Conversational Marketing Software](https://www.getapp.co.uk/directory/1659/conversational-marketing-platform/software) ## Alternatives 1. [ChatGPT](https://www.getapp.co.uk/software/2070494/chatgpt) — 4.4/5 (404 reviews) 2. [Chatbase](https://www.getapp.co.uk/software/2069516/chatbase) — 4.3/5 (73 reviews) 3. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Botsonic](https://www.getapp.co.uk/software/2071616/botsonic) — 4.8/5 (81 reviews) 5. [Tiledesk](https://www.getapp.co.uk/software/2061511/tiledesk) — 4.6/5 (154 reviews) ## Reviews ### "Botengine keeps us available every minute of the day." — 4.0/5 > **Oyinlola** | *6 March 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Botengine makes it possible for us to be available to our customers every minute of the day. I like that Botengine is never overworked ,unlike an human agent and can take on hundreds of chats all at once ,without getting tired. > > **Cons**: The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations. ----- ### "Every website customer service should have this." — 5.0/5 > **Adenike** | *15 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: Botengine is reliable and unlike an human helpdesk agent ,there is no limitation to the number of agents ,Botengine can attend to at a time. Botengine never gets tired either. > > **Cons**: As fantastic as Botengine is , it is unable to respond to complex queries from web visitors and has to refer such queries to human agents.So I guess, we humans still get to win on this one. ----- ### "Interesting Product but Very Steep Learning Curve" — 3.0/5 > **Melissa** | *23 January 2019* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours. > > **Cons**: The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers\! > > We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription. ----- ### "Botengine is reliable." — 5.0/5 > **Basiirat** | *23 August 2018* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: I like Botengine because it is reliable.Before trying out Botengine earlier this year ,we attempted creating and using Bots from two platforms and it was never reliable.There were times our chatbot just simply choose to not function. With Botengine, we were able to successfully create a Bot in a matter of minutes and deploy it with no need contacting the Livechat team ; it was that intuitive.Of course it was a product created by the Livechat team and it didn't disappoint. > > **Cons**: The fact we had to try other platforms and paid for inefficiency.I wish Botengine was launched way earlier. > > Botengine allowed us to create a Bot that gave us functional value ie attend to our web-visitors. ----- ### "A big help to our website" — 5.0/5 > **Gabriel** | *2 August 2021* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: It can be tough with a relatively small team to manage the traffic on our site. With chatbot, we can easily talk to customers and attend to their needs in realtime. Even with canned responses, it's still a big help in boosting our customer engagement, and ultimately decreasing drop offs on our site. > > **Cons**: Nothing really stood out, customer service / the team over at chatbot were very helpful and open to suggestions. > > It was very good. The onboarding process was easy. We've been using chatbot for a number of years with hardly any issues. The team at chatbot resolves everything. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/108699/chatbot?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/108699/chatbot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data