Loxo

I found the ATS functionality to be very intuitive and robust. It's very easy to source candidates in Loxo or add them manually into the platform, and then assign them to a particular job. With the ease of tracking candidates' activity, logging call or email notes, and moving them throughout the pipeline, Loxo does a great job of making the recruiting process more efficient. This is definitely appreciated, especially at a reasonable budget for a small team like ours!

Although not a major complaint, I sometimes found the sourcing function to be less than adequate, given missing profile information for candidates. That said, they recently completed a major update and the databases should be more accurate and up-to-date now, for more reliable sourcing.

their resume parsing technology isn't bad.

Not only is Loxo more expensive $119-198/month than other ATS out there. I thought I would get more robust functionality but it's hard to close a job and have it show up in reporting as closed and it doesn't track fees in the pipeline as promised. No Linkedin integration. Integration of my data from previous ATS took over 8 weeks instead of the 3 that was promised and once complete it was a mess. I spent about 8 hours cleaning it up. Come to find out a college student/intern was doing it. I was led to believe the Company was much bigger than it is. Less than 15 employees. I thought I was signing a month to month contract but found out after it was a year which I take ownership of -not reading fine print. I requested to get out of contract after 90 days post implementation and they refused. I asked again and they refused but gave me a 30% monthly discount but then turned off half the functionality unbeknownst to me because of the discount. Awful.

A game changing approach to traditional recruitment and applicant tracking systems - nothing compared!

At the time of purchase the UK data was behind that of the US. However, the promises made by the team have been kept and we've not only seen significant improvements to the amount of data and the quality of data, Loxo have also opened a European office in support of its development in the UK and Europe.

The UI/UX is intuitive and clean. As a former software engineer, I felt very comfortable navigating the various features. It allowed me to self-learn without having to get support on the phone every day.

The various customizations helped us a ton. It allowed us to tie automation to the job stage on a per-candidate basis. This helped us automate almost all of our communication which resulted in a tremendous candidate experience. No one got left in the dark, and we were able to employ a robust nurturing process as a result. We also utilized the google chrome extension a ton to bring in passive candidates to the system. We could then easily put those candidates on a drip campaign via Loxo Outreach. This handled our passive outreach almost exclusively.

When we needed support, they were lightning fast. I cannot stress this enough - the Loxo customer support team is by far the best I have ever dealt with for a SaaS product. They were incredibly accommodating and prompt. There is a live chat feature where the team is always ready to go.

For our very specific use case and the future direction of our company, we needed to get more out of the API. We are rolling out a recruiting SaaS product, and the API was not robust enough for us.