--- description: Learn how Zonka Feedback can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Zonka Feedback. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zonka Feedback Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [Zonka Feedback](/software/109079/zonka-feedback) # Zonka Feedback Canonical: https://www.getapp.co.uk/software/109079/zonka-feedback Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/109079/zonka-feedback?page=2) > Zonka Feedback is an AI-powered Customer Feedback \& Intelligence platform to collect, analyze, and act on customer feedback—improving experiences, boosting loyalty, and driving business growth. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zonka Feedback Effortless NPS, CSAT, CES survey \& VoC program Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks \& more AI Feedback Intelligence with thematic, sentiment, impact analysis \& entity recognition Reputation Management to unify, monitor, and respond to online reviews Centralized Inbox with collaborative view, tagging, and tasks Case Management with tickets, assignments, and direct customer communication Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams Workflow Automation to trigger actions and close the loop faster Reporting \& Analytics with out-of-the-box dashboards and trends Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 68 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zonka Feedback - **Location**: New Delhi, India - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Flat Rate - **Pricing Details**: FEEDBACK MANAGEMENT - Starting from $199/Month AI FEEDBACK INTELLIGENCE - Starting from $999/Month CUSTOM: Please contact Zonka Feedback for further pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Audience Targeting - CES Survey Structure - CSAT Survey Structure - Categorisation/Grouping - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Contact Database - Contact Management - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customisable Branding - Customisable Forms ## Integrations (11 total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.getapp.co.uk/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.co.uk/directory/234/survey/software) - [Review Management Software](https://www.getapp.co.uk/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) - [Employee Engagement Software](https://www.getapp.co.uk/directory/715/employee-engagement/software) - [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Jotform](https://www.getapp.co.uk/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.getapp.co.uk/software/91581/typeform) — 4.7/5 (945 reviews) 3. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5058 reviews) 4. [Vantage Circle](https://www.getapp.co.uk/software/143755/vantage-circle) — 4.7/5 (5122 reviews) 5. [SurveyMonkey](https://www.getapp.co.uk/software/2371/surveymonkey) — 4.6/5 (10426 reviews) ## Reviews ### "Good experience with Zonka - highly recommended" — 4.0/5 > **Megha** | *23 September 2019* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Ease of set up, customization and implementation > > **Cons**: The inability to skip non relevant sections within a questionnaire ----- ### "Awesome Feedback Tool; Works On the Go" — 5.0/5 > **Verified Reviewer** | *9 August 2021* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want > > **Cons**: - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name \& Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited > > I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. ----- ### "Zonka..\! The One stop Solution for Feedbacks mechanism" — 4.0/5 > **M B** | *30 April 2020* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis. > > **Cons**: Not all the comments can be downloaded in the pdf. > > We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard. ----- ### "Easy to use and superb analytics" — 5.0/5 > **Verified Reviewer** | *8 May 2020* | Research | Recommendation rating: 10.0/10 > > **Pros**: There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home\! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned) > > **Cons**: I cannot think about anything I really dislike. It's my favorite surveying tool so far\! ----- ### "Very useful survey and poll tool that makes getting actionable feedback easy" — 5.0/5 > **Verified Reviewer** | *24 June 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast. > > **Cons**: There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time. > > This helps us fine tune our service offerings and eliminate problems before they become significant. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/109079/zonka-feedback?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/109079/zonka-feedback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data