BiT Dealership Software
About BiT Dealership Software
Cloud-based system for managing inventory, work orders, and sales, storage, including lead management and CRM for dealers, service businesses and marinas. BiT Dealer Management Software includes modules including a powersports dealer management system, powersports repair shop system, RV dealership system, OPE dealership system, as well as marine management solutions.
Key benefits of BiT Dealership Software
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Lightspeed Restaurant
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Reviews
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- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this program
Reviewed on 01/06/2024
So far it has been great. Customer service ha been amazing and the setup staff did a great job as...
So far it has been great. Customer service ha been amazing and the setup staff did a great job as well.
Pros
It has made our process more seamless and easier to maintain
Cons
Sometimes the reporting is hard to figure out for custom reports. I wish that the standard reports lined up with more of what I need
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Would recommend!
Reviewed on 26/05/2023
I started with Bit about 5 months ago for our golf cart dealership and have seen such an improvement...
I started with Bit about 5 months ago for our golf cart dealership and have seen such an improvement in our business. We're a small company and I was looking for a system that is made for a golf cart dealership and I found it in Bitdms. The support and organization in Bit has been a huge step from use Quickbooks. Took about a month to train and implementation. Between the parts, service and sales end of Bit, it really organized our organization to have a better flow. As for customer service, it's outstanding! My rep [sensitive content hidden] has been a huge help and he stays on top of his customers to make sure we receive the help needed. If I have questions, there's a help button, I can call or send an email and the responses come in quick and thorough. I also like that I can use Bit when I'm not at the office, compared to the other competitors. Overall, I'm impressed with the company and the system they put together.
Pros
I love the customer support. Aside from customer support, I find the flow of each the sales and service are easy to use and efficient. Just about everything is linked and makes it easy for the user and the customer.
Cons
I wish the reports were a bit easy to use for accounting.
Response from BiT Dealership Software
Hey, Katelyn!
Thanks again for these reviews, we really appreciate it. Please let us know if you need anything.
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
It's been a "bit" rough.
Reviewed on 08/09/2022
Pros
The only thing I can say that I like about this software, is the email feature. But we're making due with what we have because we have already invested in this.
Cons
You can only have one customer name & email on an account, therefore if you have customers who share ownership of their vessel, only one can be named. One-off parts/services mess up accounting and inventory and cause more headache than it does help. You have to pay a additional fee to get the Map feature for slips. You're billed per user, making it costly for small operations, and more difficult to use the system as intended with scheduling and the calendar feature. if you're not under the correct tab for an invoice or work order, it will not automatically swap you to where you need to be, rather it says you have to open the correct tab and re-search for the invoice. There is no invoice history as things change so if you have an issue there is no trace of when/where it happened and who did it. I could keep going, but I won't.
Response from BiT Dealership Software
Hey Kristina!
Thank you so much for taking time to give us this feedback. We're dedicated to bringing a great experience to our users and we're disappointed to hear that your time with us hasn't held up to the high standards that we have here at BiT.
As always, the support team is here to help you with any issues you may have. Also, please let me know if you would like for someone from product management to reach out to you about your concerns.
Thanks again!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great program and well worth the money
Reviewed on 08/09/2022
I've worked in the powersports industry for 13 years. The two previous dealers I worked at used...
I've worked in the powersports industry for 13 years. The two previous dealers I worked at used Lightspeed NTX and EVO. I opened up my own shop four months ago, and I was initially really leaning toward Lightspeed. I did demo's with four DMS programs while shopping for a DMS, and I really liked the features ofn BiTDMS. Funny thing is that this was the program I was least interested in demo'ing when I started my shopping process.
Now that I'm four months in to my new venture, and I have to say I'm well pleased with BitDMS. The software is straight forward and easy to use, pricing is very good with no buy in, no contracts are great, and it's easy to add more features if I expand to sales down the road.
The training was very well done, and the technical support has been very good too the few times I've needed it. I can say the tech support response times with BiTDMS have been much quicker than what I experienced with Lightspeed.
The inventory pricing features are awesome, and it's nice to be able to set your pricing and make it foolproof for someone else entering a part number. Being able to preset service jobs and descriptions is nice too, and saves a lot of time when writing up repair orders. Parts updates just like everyone else for all the major vendors like Western Power Sports, Parts Unlimited, etc...
All in all BiTDMS is an excellent bang for your buck, and the cost savings everywhere across the board versus other programs is amazing!!!
Pros
The parts and service side is what really sold me on BiTDMS. The ability to set your parts markup automatically by vendor makes it super easy to make sure you're maximizing profitability. The ability to make service job descriptions makes repair order write up much quicker because of the ability to automatically fill out job descriptions by clicking on one menu item rather than typing it all out.
Cons
No cons at all for me. The parts and service invoicing is totally different than Lightspeed and other programs I've used in the past. Basically everything including labor is treated like a part. Once you get that in your head and used to that it's easy peasy.
Alternatives Considered
LightspeedReasons for Choosing BiT Dealership Software
Cost and contract terms.Switched From
LightspeedReasons for Switching to BiT Dealership Software
Cost and contract terms. Would have payed way more money for the same functionality that I was needing and looking for.Response from BiT Dealership Software
Thank you so so much Ray!! This is an awesome review, thank you for taking the time to write it.
Please let us know if you need anything at all!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long Time User
Reviewed on 07/09/2022
Pros
Ease of use, economical, Cloud-based. Flexibility to use in any location.
Cons
Not being able to sell a serialized piece of inventory on a work order.
Alternatives Considered
Lightspeed RestaurantReasons for Choosing BiT Dealership Software
They were purchased by another company and phasing out the system.Reasons for Switching to BiT Dealership Software
CostResponse from BiT Dealership Software
Bruce,
I'd like to thank you for being a BiT customer for more than 7 years. We really appreciate your kind words and the constructive criticism! I'll certainly send this over to the product management to team to be prioritized!
BiT Dealership Software FAQs
Below are some frequently asked questions for BiT Dealership Software.Q. What type of pricing plans does BiT Dealership Software offer?
BiT Dealership Software offers the following pricing plans:
- Starting from: US$270.00/month
- Pricing model: Subscription
- Free Trial: Not Available
There is no initial fee and no contract term. The basic system starts at $270/month for a single user and increases as more users and departments are added. Details are available at www.bitdms.com/pricing
Q. Who are the typical users of BiT Dealership Software?
BiT Dealership Software has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does BiT Dealership Software support?
BiT Dealership Software supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does BiT Dealership Software support mobile devices?
BiT Dealership Software supports the following devices:
Q. What other apps does BiT Dealership Software integrate with?
BiT Dealership Software integrates with the following applications:
QuickBooks Online, QuickBooks Online Advanced
Q. What level of support does BiT Dealership Software offer?
BiT Dealership Software offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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