SolarWinds Take Control Overview

What is SolarWinds Take Control?

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast, with minimum disruption to users. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. Solarwinds Take Control is 100% cloud-based and is easy to try, buy and use. With Solarwinds Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time -- a happier experience for your employees and your customers. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Better yet, the system is lightweight and agile, providing a seamless and interference-free support experience for your clients.

SolarWinds Take Control Overview

Pricing

Starting from
US$19.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.


SolarWinds Take Control Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English, French, German, Italian, Portuguese, Spanish

Screenshots

SolarWinds Take Control screenshot:
SolarWinds Take Control screenshot: SolarWinds Take Control screenshot: SolarWinds Take Control screenshot: SolarWinds Take Control screenshot: SolarWinds Take Control screenshot: SolarWinds Take Control screenshot: SolarWinds Take Control screenshot:

SolarWinds Take Control Reviews for UK Users

SolarWinds Take Control Reviews for UK Users

Overall rating
4.3
/
5 12 reviews
Excellent
6

Very good
4

Average
2

Poor
0

Terrible
0

Value for Money
4.1
Features
4.2
Ease of Use
4.1
Customer Support
4.2
83% recommended this app
Andrew H.

Take Control: Just Works

Awesome. Love it.


Eli P.

Good Product as a Complment to Solarwinds N-Central

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.


Verified Reviewer

Great software with many features

I am able to support my clients with ease and provide A+ support at a reasonable cost.


Gonçalo M.

Great alternative for helpdesk businesses

I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.


Kelly W.

Solid Remote Support built on years of Usage

I've used take control for years with the N-Central monitoring tools and consider myself a professional. Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.


Andrew H.
Industry: Information Technology & Services
Company size: 13-50 Employees

Take Control: Just Works

Used Daily for 2+ years
Reviewed on 23/05/2019
Review Source: Capterra

Awesome. Love it.

Pros

It just works.
Fast connections.
Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality.
Automatic reconnect
Lightweight
integrated chat, system shell, information, full audit trail.

Cons

It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eli P.
Industry: Information Technology & Services
Company size: 13-50 Employees

Good Product as a Complment to Solarwinds N-Central

Used Monthly for 2+ years
Reviewed on 14/07/2019
Review Source: Capterra

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Pros

Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

Cons

The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Company size: 51-200 Employees

Great software with many features

Used Daily for 2+ years
Reviewed on 17/07/2018
Review Source: Capterra

I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros

* Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.

Cons

* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gonçalo M.
Industry: Venture Capital & Private Equity
Company size: 13-50 Employees

Great alternative for helpdesk businesses

Used Daily for 2+ years
Reviewed on 10/11/2016
Review Source: Capterra

I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.

Pros

Price, customization, ease of usage.

Cons

Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kelly W.
Industry: Information Technology & Services
Company size: 13-50 Employees

Solid Remote Support built on years of Usage

Used Daily for 2+ years
Reviewed on 27/08/2019
Review Source: Capterra

I've used take control for years with the N-Central monitoring tools and consider myself a professional. Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.

Pros

It offers more in depth tools when connecting to a system, but not the user desktop, such as file browser, cmd/PS windows and registry editor.

Cons

It lacks interactive tools such as mechanisms to install software on the fly. It does do a good job of allowing easy file transfer.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
7.7/10
Based on 12 user ratings
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SolarWinds Take Control Pricing

SolarWinds Take Control Pricing

Starting from
US$19.00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.

14-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.

Value for Money
4.1/5
Based on 12 user ratings
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SolarWinds Take Control Features

SolarWinds Take Control Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Auditing
Automatic Notifications
Collaboration Tools
Data Import/Export
Data Visualisation
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
SSL Security
Third Party Integration
Workflow Management
Features
4.2/5
Based on 12 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for SolarWinds Take Control

Additional information for SolarWinds Take Control

Key features of SolarWinds Take Control

  • Bash shell access
  • Behind-the-scenes support
  • Branded calling card
  • Chat transcripts
  • Customizable branding
  • Device audit reports
  • Dual monitor support
  • Embeddable support request button
  • Environment management
  • Live chat
  • Permission management
  • Productivity reports
  • Request queues
  • Session history reports
  • Session recordings
  • Session transfer
  • Silent file transfers
  • Special keys & shortcuts
  • Support request routing
  • System management
  • User management
  • User-facing support

Benefits

  • Open system control console for your customer’s workstation to easily diagnose computer and network issues, check event logs, review or kill processes, and more.
  • Use the remote command line to perform operations in the background, including issuing PowerShell commands.
  • Silently upload files, including scripts that fix issues seamlessly in the background.
  • Easily pass sessions to other employees to escalate tasks or take a break from a tickets, or employ multiple technicians on a single remote access session without affecting performance.
  • Live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line.

  • SolarWinds Take Control FAQs

    SolarWinds Take Control FAQs

    Below are some frequently asked questions for SolarWinds Take Control.

    Q. What type of pricing plans does SolarWinds Take Control offer?

    SolarWinds Take Control offers the following pricing plans:

    Starting from: US$19.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Contact SolarWinds MSP for full pricing information.

    Q. What are the main features of SolarWinds Take Control?

    SolarWinds Take Control offers the following features:

    • Bash shell access
    • Behind-the-scenes support
    • Branded calling card
    • Chat transcripts
    • Customizable branding
    • Device audit reports
    • Dual monitor support
    • Embeddable support request button
    • Environment management
    • Live chat
    • Permission management
    • Productivity reports
    • Request queues
    • Session history reports
    • Session recordings
    • Session transfer
    • Silent file transfers
    • Special keys & shortcuts
    • Support request routing
    • System management
    • User management
    • User-facing support

    Q. Who are the typical users of SolarWinds Take Control?

    SolarWinds Take Control has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does SolarWinds Take Control support?

    SolarWinds Take Control supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does SolarWinds Take Control offer?

    SolarWinds Take Control has the following pricing plans:

    Subscription

    Q. Does SolarWinds Take Control support mobile devices?

    SolarWinds Take Control supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SolarWinds Take Control integrate with?

    SolarWinds Take Control integrates with the following applications:

    xMatters

    Q. What level of support does SolarWinds Take Control offer?

    SolarWinds Take Control offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials