SolarWinds RMM

SolarWinds RMM

Remote monitoring & management platform

4.5/5 (4 reviews)

SolarWinds RMM Overview

SolarWinds Remote Monitoring & Management offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 20,000 MSPs globally and managing over 5 million devices and 160,000 SMBs, SolarWinds RMM offers a powerful platform with a tailored experience built for your business needs.

Automation Manager means that you'll never have to learn a new scripting language or proprietary code to automate processes like discovering and importing new devices. Instead, it offers drag-and-drop functionality and more than 100 out-of-the-box tasks that you can customize to fit your needs. Effortless device discovery provides a broad view of all devices connected to any of your networks, ensuring that any new device on a network can be found and properly managed for better security and governance. Complete Active Directory management tools allow you to tailor your system to even enterprise-level business needs, but the system's ease of use and pay-per-features pricing also make it perfect for smaller IT service providers who aren't served by standard license-based pricing models.

Together, SolarWinds Remote Monitoring and Management's advanced patch management, AV and web monitoring features provide full-spectrum security against modern malware and other cyber attacks. The tool offers next-level security features that keep clients in even the most sensitive verticals compliant with regulations like HIPAA. Auto-deployment also deploys security features across endpoints in bulk. The system is also capable of analyzing more than 5 million endpoints -- its whole customer base -- at once to detect emerging threats and other concerns immediately, and deploys those insights automatically for more full protection with predictive analytics features

The tool also offers free download of Android and iOS mobile apps to manage issues from anywhere.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, German, Italian, Portuguese, Spanish

SolarWinds RMM Reviews for UK Users

Overall rating
4.5/5
100% positive reviews
2
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Suraj O.

easy and too helpfool

Used Daily for 1+ year
Reviewed on 12/04/2018
Review Source

Pros

1. easy to customize checks as per the system status.
2. easy to deploy agents.
3. easy to make reports.
4. easy and sophisticated to take remote, chat session and file sharing features.
5. best for security purpose 2 factor authentication facility.

Cons

1. update little bit lately.
2. network discovery feature is not available.
3. do not have inbuilt ticketing tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Complete set of tool to monitor all your data center and cloud provider

Used Daily for 1-5 months
Reviewed on 04/10/2018
Review Source

Pros

Solarwind offer a complete set of tool for managing your datacenter operations. It is including a mapping of your application in the last version, so now you can follow your dataflow and isolate all anomalies like security breach, network congestion, server unavailable ... and get all reported inside the same dashboard. I like that is also avalaible on premise, hosted or cloud

Cons

Pricing is only avalaible by request to a sale person, and licensing model are not available on their web site actually.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Tim L.

SloarWinds RMM is very good software

Used Weekly for 6-12 months
Reviewed on 02/02/2019
Review Source

Pros

SloarWinds RMM is very good software. It is easy to use and has tons of features to adapt to different business.

Cons

SlocarWinds RMM can improve their Graphic User Interface to make it more friendly and collaborate more features in one place.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Iain Y.

good software

Used Weekly for 1-5 months
Reviewed on 17/04/2019
Review Source

the was to offer a rmm service to my clients and my own systems. it was very good at what it was used for.

Pros

its has plenty of additional service with can be activated at any time for monitoring.

Cons

the only thing is that the deployment can be difficult for the untrained.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

SolarWinds RMM Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

30-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.

SolarWinds RMM Features

  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Drag & Drop Interface
  • Monitoring
  • Real Time Monitoring
  • SSL Security

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Collaboration Tools
  • Data Import/Export
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for SolarWinds RMM

Key features of SolarWinds RMM

  • Active Directory monitoring
  • Active discovery
  • Asset management
  • Automatic backups
  • Automatic notifications
  • Automation & scripting
  • Background maintenance
  • Backup & recovery
  • Bandwidth monitoring
  • Behavioral scanning
  • Billing & invoicing
  • Billing rate management
  • Bulk actions
  • Compliance management
  • Connection logs
  • Content filtering
  • Continuous monitoring
  • Continuous recovery
  • Contract & SLA management
  • Custom scripts
  • Customer management
  • Customer portal
  • Customizable branding
  • Customizable reporting
  • Dashboard
  • Data archiving
  • Data usage monitoring
  • Device categorization
  • Drag-and-drop script editor
  • Email notifications
  • End-to-end encryption
  • Event-triggered tasks
  • Heuristic checks
  • Inventory management
  • Knowledge base
  • Location tracking
  • Managed antivirus
  • Mobile device management
  • Password management
  • Patch management
  • Performance monitoring
  • Permissions management
  • Policy management
  • Real-time analytics
  • Real-time monitoring
  • Remote access
  • Remote email & WiFi configuration
  • Remote lock & wipe
  • Remote monitoring
  • Risk intelligence
  • Role-based permissions
  • Scan scheduling
  • Scheduled maintenance
  • Script scheduling
  • Security monitoring
  • Service desk
  • Signature-based scanning
  • Summary reports
  • Task automation
  • Task management
  • Task templates
  • Technician location tracking
  • Threat protection
  • Ticket & service histories
  • Ticket management
  • Ticket status tracking
  • Time-on-task tracking
  • Virtual machine monitoring
  • Web protection
  • Website blacklisting

Benefits

  • Integrated single pane of glass, bringing everything you manage into one console

  • Simple, powerful automation leads to premier scalability for even the largest or most complex clients

  • Integration with AV, patch management, web protection, backup, and additional security features like predictive analytics and Risk Intelligence data security assessment

  • Lightning fast remote control allows you to identify and and fix any issue, with any endpoint, from anywhere, without disrupting the end-user

  • Integrated service desk to create tickets, customize billing, and effectively run your IT services business

  • Robust out-of-the box reporting offers more than 45 pre-made reports or makes it easy to customize to prove value to your clients

  • Flexible on-premises or hosted implementation for security and ease of use

  • SolarWinds RMM FAQs

    Below are some frequently asked questions for SolarWinds RMM.

    Q. What type of pricing plans does SolarWinds RMM offer?

    SolarWinds RMM offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    30-day free trial, no credit card required.
    Contact SolarWinds MSP for full pricing information.

    Q. What are the main features of SolarWinds RMM?

    SolarWinds RMM offers the following features:

    • Active Directory monitoring
    • Active discovery
    • Asset management
    • Automatic backups
    • Automatic notifications
    • Automation & scripting
    • Background maintenance
    • Backup & recovery
    • Bandwidth monitoring
    • Behavioral scanning
    • Billing & invoicing
    • Billing rate management
    • Bulk actions
    • Compliance management
    • Connection logs
    • Content filtering
    • Continuous monitoring
    • Continuous recovery
    • Contract & SLA management
    • Custom scripts
    • Customer management
    • Customer portal
    • Customizable branding
    • Customizable reporting
    • Dashboard
    • Data archiving
    • Data usage monitoring
    • Device categorization
    • Drag-and-drop script editor
    • Email notifications
    • End-to-end encryption
    • Event-triggered tasks
    • Heuristic checks
    • Inventory management
    • Knowledge base
    • Location tracking
    • Managed antivirus
    • Mobile device management
    • Password management
    • Patch management
    • Performance monitoring
    • Permissions management
    • Policy management
    • Real-time analytics
    • Real-time monitoring
    • Remote access
    • Remote email & WiFi configuration
    • Remote lock & wipe
    • Remote monitoring
    • Risk intelligence
    • Role-based permissions
    • Scan scheduling
    • Scheduled maintenance
    • Script scheduling
    • Security monitoring
    • Service desk
    • Signature-based scanning
    • Summary reports
    • Task automation
    • Task management
    • Task templates
    • Technician location tracking
    • Threat protection
    • Ticket & service histories
    • Ticket management
    • Ticket status tracking
    • Time-on-task tracking
    • Virtual machine monitoring
    • Web protection
    • Website blacklisting

    Q. Who are the typical users of SolarWinds RMM?

    SolarWinds RMM has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does SolarWinds RMM support?

    SolarWinds RMM supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does SolarWinds RMM offer?

    SolarWinds RMM has the following pricing plans:

    Subscription

    Q. Does SolarWinds RMM support mobile devices?

    SolarWinds RMM supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SolarWinds RMM integrate with?

    SolarWinds RMM integrates with the following applications:

    Autotask, Computicate PSA, HarmonyPSA, IT Glue, SolarWinds Backup, SolarWinds MSP Manager, SolarWinds Passportal

    Q. What level of support does SolarWinds RMM offer?

    SolarWinds RMM offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials