Loopy Loyalty
About Loopy Loyalty
Loopy Loyalty is a loyalty program software which enables small businesses to engage customers via digital stamp cards in Apple Wallet and Android Pay. With Loopy Loyalty, users can design digital loyalty cards online, send push messages to customers, capture transaction history and view customer insights without coding knowledge.
Key benefits of Loopy Loyalty
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product!
Reviewed on 19/10/2017
Pros
The online platform is very easy to use and the stamper app works great and very easy to use. Customer support is great, very helpful and responds really fast to questions.
Cons
Per month for the "Growth" plan is too expensive. It would be great to have the "Growth" plan for half that price.
Response from Loopy Loyalty
Thanks for your review Christos! We're glad that Loopy Loyalty and the stamper app is very easy to use.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loopy Loyalty experience for Synergy
Reviewed on 20/09/2023
So for my experience has been wonderful
So for my experience has been wonderful
Pros
I love the way it is digital so it's on your phone and it helps my customers to be able to keep track of the items that they purchase and to receive their awards for those ones that they purchase
Cons
Accessibility after downloading it finding the app on your phone
Alternatives Considered
Square Point of SaleReasons for Switching to Loopy Loyalty
I love the convenience the ease of the product and it was great setupResponse from Loopy Loyalty
Thank you for sharing your wonderful experience with Loopy Loyalty! We're glad you appreciate the digital convenience and how it helps your customers track their purchases and rewards. We're working to improve app accessibility for a seamless experience. Your feedback is valuable to us. Thank you for being a part of the Loopy Loyalty community!
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
customer use is difficult and cumbersome and requires lots of explanation
Reviewed on 23/10/2017
more frustrations than benefits thus far. Suggested improvements on customer side would make this...
more frustrations than benefits thus far. Suggested improvements on customer side would make this an awesome app.
Pros
I like all the features available to a business owner. It is a very valuable tool to separate yourself from the crowd.
Cons
The app needs pop ups instructing customers through sign up or a banner "To Finalize enrollments, click add button to finalize enrollment and add to your wallet". I should not have to send a video or instructional card which I am currently having to do to new customers. The link alone left most confused and only enrolled, not installed. Additionally, on iPhones you can not see the entire message when the phone is locked. If I click on the message the card opens up and you do not see the message on the card. The only way the customer can see the message is to click on the bottom left corner on the "I". This is not discoverable by most customers without instructions.......WAY to much effort on customer side. .....
Response from Loopy Loyalty
Thanks for the feedback Kimberly. Glad to hear you like all of the features Loopy Loyalty can provide you as a business owner. And thanks for letting us know your thoughts about Apple Wallet passes. While there might be a bit of an education aspect to get customer to install your card, we hope that it will continue to get easier with Apple Pay being even more widely adopted (and mobile wallet content being used even more). We'll also share your feedback directly with Apple and will continue to keep you posted on any future changes with Apple Wallet.
- Industry: Public Relations & Communications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to enroll and reach customers
Reviewed on 05/11/2024
It has been a very good experience overall. Customers like it.
It has been a very good experience overall. Customers like it.
Pros
Very easy to implement. Ability to message individual clients or all at once is excellent!
Cons
The reporting could be improved by making it easier to see the customer of each transaction.
Response from Loopy Loyalty
Thank you for your fantastic review on Capterra! We’re so glad you found Loopy Loyalty easy to implement and that the messaging features are working well for you. Your feedback about improving transaction reporting is appreciated—we’re always looking for ways to enhance the platform, and your input helps us do that.
It’s great to hear your customers are enjoying the program too! If you ever need assistance or have more suggestions, feel free to reach out. Thanks for being part of the Loopy Loyalty family!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Digital Loyalty Program
Reviewed on 09/02/2024
Overall, it's a great app and way to track and create rewards for customers. Integration with...
Overall, it's a great app and way to track and create rewards for customers. Integration with Google and Apple Pay is a big plus. Finally, the ability to really test things out before committing to a payment was nice.
Pros
I like that we're able to create an easy rewards program for our customers and track the rewards for them. Also, customer support was extremely helpful. We had printed a QR code assigned to one campaign we started, but ended up making some minor adjustments while our printing materials were in transit.
[sensitive content hidden] helped us out and got our old QR code linked to the new campaign, which saved us from having to print out a new batch of 4000 fliers. One of the very few times I can say customer service was crucially needed and was actually helpful.
Cons
I think it would be nice if there was a way for the rewards to automatically stamp for our customers punch cards. Other than that, it's extremely easy.
Response from Loopy Loyalty
Thank you for your excellent review! We're delighted to hear that you've found Loopy Loyalty to be a valuable tool for your business.
We're glad our customer support team was able to assist you promptly and effectively. Their dedication to providing exceptional service is something we strive for.
Regarding your suggestion for automated reward stamping, we appreciate your feedback. We're constantly working on improving our platform, and your input is invaluable.
Thank you again for choosing Loopy Loyalty. We look forward to continuing to serve you.
Loopy Loyalty FAQs
Below are some frequently asked questions for Loopy Loyalty.Q. What type of pricing plans does Loopy Loyalty offer?
Loopy Loyalty offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
15 day free trial. 3 plans available starting from $15/month.
Q. Who are the typical users of Loopy Loyalty?
Loopy Loyalty has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Loopy Loyalty support?
Loopy Loyalty supports the following languages:
English
Q. Does Loopy Loyalty support mobile devices?
Loopy Loyalty supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Loopy Loyalty integrate with?
Loopy Loyalty integrates with the following applications:
Zapier
Q. What level of support does Loopy Loyalty offer?
Loopy Loyalty offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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