Podium
About Podium
Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.
Podium helps turn leads into sales and provide helpful answers to common customer questions. It helps drive repeat business by personalizing interactions and automating routine tasks.
Key benefits of Podium
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- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Interesting mesh of a review and communication service
Reviewed on 21/07/2021
Originally, I was looking for a reputation management service, but turns out, that's our least used...
Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away.
Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.
Pros
-Chats with customers are through texts
-Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account
Cons
-Does not integrate to our CRM tool (Hubspot)
-Not really using the review portion of Podium
-No automatic chatbot integration
Reasons for Switching to Podium
Podium had an interesting SMS chat feature that I wanted to try.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Podium Rocks & The Product Works
Reviewed on 23/03/2021
They are amazing and I am looking forward to see where the product will go in the future.
They are amazing and I am looking forward to see where the product will go in the future.
Pros
It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.
Cons
The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.
Reasons for Switching to Podium
They are the best and most reliable. Also, they have the tightest partnership and integration with Google.- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Passable software. Terrible management.
Reviewed on 15/02/2024
Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their...
Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers.
Pros
All in one interface, mostly seamless communication portal, partial functionality standalone app.
Cons
Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Podium helped moved us from 4.1 stars to 4.5 (Google)
Reviewed on 24/02/2024
Pros
Easy to use and responsive - Podium made it easy for me to be personally responsive in our customer experience management.
Cons
I found a competing product that uses single initial qualifying query to help screen potential problems and allowing me to respond and mitigate prior to the push to review - this is a more effective and compliant approach. Podium made the invite and it the negative review posted even before I had the opportunity to mitigate.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Expereince With Podium
Reviewed on 12/02/2024
Pros
It comes wit SMS marketing and mass messaging capabilities
It supports live chat and makes meeting customer satisfaction easy
It makes handling customer experience easy
Cons
Podium has really helped and no issues yet.
Podium FAQs
Below are some frequently asked questions for Podium.Q. What type of pricing plans does Podium offer?
Podium offers the following pricing plans:
- Free Trial: Not Available
Free 14-Day Trial. Pricing starts at $399 per month for our Essentials plan, ideal for small businesses.
Q. Who are the typical users of Podium?
Podium has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Podium support?
Podium supports the following languages:
English
Q. Does Podium support mobile devices?
Podium supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Podium integrate with?
Podium integrates with the following applications:
3C Connect, ABC Ignite, ACS, ALLDATA, AccuLynx, ActiveCampaign, AdvancedMD EHR, Airtable, AroFlo, AthenaPortal, AutoFluent, Autosoft DMS, Bay-Master, CCC ONE, CDK Global, COSTAR, Calendly, ClearDent, Cliniko, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, DealerSocket CRM, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, EZLynx, Eaglesoft, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, JobNimbus, Jobber, Keap, Kickserv, LANKAR, Lightspeed, Litify, MEDENT, Mailchimp, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, Pipedrive, PracticeWorks a Sensei product, ProMax Unlimited, Protractor, QuickBooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Salesforce Starter, Saleslifter Pro, ServSuite, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shop Boss, Shop Controller, Shop-Ware, Shopify, Shopify POS, Shopify Plus, Simpro, SiteLink Web Edition, SoftDent a Sensei product, Squarespace, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, TeleVox, The EDGE, The EDGE Platform, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, Titan DMS, TriMed Complete, Tylernet, Wherewolf, WildJar, Xero, ZENOTI, Zendesk Sell, Zipwhip, Zoho Books, Zoho CRM, Zoho Desk, athenaIDX, eClinicalWorks, improveit 360
Q. What level of support does Podium offer?
Podium offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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