--- description: Learn how Kustomer can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Kustomer. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kustomer Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Kustomer](/software/109551/kustomer) # Kustomer Canonical: https://www.getapp.co.uk/software/109551/kustomer Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/109551/kustomer?page=2) > Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. > > Verdict: Rated **4.7/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kustomer View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations. Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation. The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need. Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes. With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 80 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kustomer - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User - **Pricing Details**: Enterprise: $89 per user/month (billed annually) | Ultimate: $139 per user/month (billed annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Arabic, Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: United States ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Call Centre Management - Call Routing - Canned Responses - Chat/Messaging - Chatbot - Client Portal ## Integrations (72 total) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Calabrio ONE - Calendly - Customer Thermometer ... and 57 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) - [eCommerce Software](https://www.getapp.co.uk/directory/744/ecommerce/software) ## Alternatives 1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18812 reviews) 5. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "smooth, efficient, what more could you ask for?" — 5.0/5 > **Jessie** | *17 July 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like how this software merges all contacts with customers, all contact are within one pager per customer so you can see when they reach out, how many times and even incorporates our ratings for the interaction. We even have access to orders the customer has placed which has eliminated the need to have multiple tabs open. We have the ability to see ho much they have spent with us as well, it makes our job so much easier and gives us access to information more quickly. I also enjoy the different statuses that we can be in to let our managers know what we are doing and to track our efficiency. > > **Cons**: I do not like how sometimes near then end of my shift this program shuts down, and causes me to have a delay in my work day and even interacting with customers. I also don't like the generic names it gives people contacting us prior to them identifying themselves. An example of theses are (purple compass, green broom, silver basket) basically a color and an object to identify customers.This program also opens a new tab to be available to customers with amazon connect, this forces us to have another tab open causing our screens to be cluttered. I do not like how free trials of expanding text programs fo not work within this, you have to pay for the ability to use the specific program I am referring to, so then we had to find a less efficient program to assist with expanding our text. Also a grammar program we used doesn't link up with this either. > > I have had a great overall experience with Kustomer. It has helped us grow within our customer interactions and aid us with information to be of more assistance. I feel like this program is amazing for all contact center to utilize. ----- ### "Highly suggested tools" — 5.0/5 > **Jonnel** | *21 October 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: On our job we've used this tool every day we cannot do our job if this tool was not pull up because we are customer service representative. its very helpful to us to tract some ticket that we did > > **Cons**: My least like about this tools is it was very easy to use you can tract all of the information on time. > > My over all experience on Kustomer was very good it was highly suggested. ----- ### "Good experience, with options to improve" — 3.0/5 > **Elmedina** | *18 January 2018* > > **Pros**: - Helpful for the company - Raised the communication throughout the employees - A lot of issues were fixed by using it > > **Cons**: - The included tags after some times or in some cases immediately disappear - The mention option will be good to be as a separate option - Sometimes the 'My open conversation' disappear from the system - My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me ----- ### "Great tool for customer service" — 4.0/5 > **Verified Reviewer** | *2 February 2022* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels. The supervising tools are awesome as well, you can keep an eye on everything or just use filters to have visibility on something specific. The conversation system is great as well, being able to easily look at previous interactions with the customer helps a lot to understand the whole story. > > **Cons**: The downtimes, are quite impactful and sometimes takes a long time to fix it. Another downside is that it's not that good for social media, lacks some key features like gifs. Also if the conversation grows a lot the loading times get a bit longer as well, not too much but definitely noticeable. > > Overall I'm pretty satisfied with kustomer, offers a lot of useful tools and reports, it's good indeed but could be even better. ----- ### "Fast, and factual customer support\!" — 5.0/5 > **Dave** | *10 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: Kustomer brings together so much relevant information for us, in a single and quickly actionable workspace. We are presented with all of the data in one place, all interactions across SMS, Chat, Phone, Email and Shopify sales - allowing us to quickly understand the customer need, and respond. We give great pride in responding to customers quickly with accurate information - Kustomer enables this. Also, anytime we've had a question or needed help, Kustomer has been there for us, quickly, and with a smile\! > > **Cons**: The mobile client is really good, yet it needs to catchup with the desktop in terms of speed/usability. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/109551/kustomer?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/109551/kustomer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data