About Kangaroo

Kangaroo is an all-in-one loyalty rewards marketing platform perfect for businesses looking to attract, retain and engage customers to accelerate sales.
Turn 1st-time buyers into frequent customers with your own loyalty program branded to your business.

Getting Started:

Our team prepares your account and connects all the integrations for you. All you need to do is let us know how you would like to reward your members and for which actions.

Loyalty Rewards Features:

Branding:
Kangaroo's loyalty rewards program is white-label, with your business colors, logo, graphics, and images.

Point Rewards: Points to Dollar ratio, point multipliers, a la carte rewards (product specific rewards), action point rewards and, tier rewards.

Promotions: Offers, Coupons, Discounts, gift with purchase, BOGO sales, partner rewards, and eGift Cards.

Marketing Features:

Email: Save time and money with Kangaroo's built-in email marketing engine. Create beautiful emails within Kangaroo.

SMS Text: Send promotional marketing including graphics with SMS text. Never miss out on an opportunity to connect with your customers.

Push notifications: No matter which loyalty license you choose, Kangaroo's service includes an app. This means you can send out push notifications for free!

Automation: Create email, SMS text, and push notification automation based on our deep-level targeting and segmentation to welcome new members, send birthday rewards, promotional alerts, holiday campaigns, and more.

Digital Referral Program: Easily grow your customer base with a digital referral program. Customers can send referrals with a reward, discount, or special offer to friends and family to motivate them to shop at your store. Referrals can be sent via email, SMS text, and/or social media.

Contests: Contests can be automated to enter new loyalty members, members who sent referrals, members who made specific purchases in a time period, and more!

Games: Available on the tablet only, customers can "Spin to Win" prizes and discounts.

Reviews: Build social trust and gain new shoppers with product reviews. Reward members for reviewing your products.

Free App: The Kangaroo Rewards members app is included for free with all loyalty licenses. Customers can download the app and view all of their loyalty rewards memberships in one place (must be powered by Kangaroo). Your brand will be featured and customers can easily browse your offers, receive push notifications, send referrals, purchase and send eGift cards, shop your website, and more.

White-Label App: Get your own app with your brand front & center. Feature products, marketing campaigns, offers, rewards, and more!

Pricing starting from:

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kangaroo

  • Kangaroo helps foster customer engagement for increased retention and revenue for businesses using a built-in auto-marketing engine.

  • In addition to loyalty marketing, Kangaroo offers digital gift cards, à la carte rewards, draws, points swap, points transfer, and white label or brandable solutions.

  • Kangaroo helps businesses target customers with relevant offers and grow sales via SMS, email, and push campaigns.

  • Through social media integration, organizations can share offers and promotions on their social media pages.

  • The platform offers a POS-agnostic component compatible with most third-party systems.

  • Tablet is perfect for brick-and-mortar stores, pop-up stores, and trade show events. Bring your loyalty program anywhere you go to grow your database, engage clients with games, and encourage sign-ups. get referrals or get customer feedback.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Countries available

    Australia, Brazil, Canada, France, Mexico and 3 others

    Supported Languages

    Arabic, Dutch, English, French, Portuguese and 1 others

    Pricing starting from:

    US$59.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
    Kangaroo Software - ECommerce loyalty rewards with customizable widget.
    Kangaroo Software - White-label Mobile App. Customers can shop your brand, browse offers, claim rewards, track progress, write reviews and more!
    Kangaroo Software - Digital Referral Program. Customers can refer friends via the eCommerce widget, mobile app, social media, stand alone tablet and SMS text.
    Kangaroo Software - Loyalty Rewards App for tablet. Perfect for non-integrated systems and/or kiosk mode for sign-ups, customer satisfaction surveys, referrals and more!
    Kangaroo Software - Free Kangaroo Rewards Members App. Included with all loyalty licenses. Gain a brand property for members to keep all of their loyalty memberships in one place. Members can browse offers, claim rewards, send eGift cards, referrals and more!
    Kangaroo Software - Customer Experience Kiosk: Measure customer satisfaction with the smiley face survey. Learn in real-time what's working and what's not. Find out which day-parts are underperforming and more!
    View 14 more
    Kangaroo video
    Kangaroo video
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    Kangaroo video
    Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
    Kangaroo Software - ECommerce loyalty rewards with customizable widget.
    Kangaroo Software - White-label Mobile App. Customers can shop your brand, browse offers, claim rewards, track progress, write reviews and more!
    Kangaroo Software - Digital Referral Program. Customers can refer friends via the eCommerce widget, mobile app, social media, stand alone tablet and SMS text.
    Kangaroo Software - Loyalty Rewards App for tablet. Perfect for non-integrated systems and/or kiosk mode for sign-ups, customer satisfaction surveys, referrals and more!
    Kangaroo Software - Free Kangaroo Rewards Members App. Included with all loyalty licenses. Gain a brand property for members to keep all of their loyalty memberships in one place. Members can browse offers, claim rewards, send eGift cards, referrals and more!
    Kangaroo Software - Customer Experience Kiosk: Measure customer satisfaction with the smiley face survey. Learn in real-time what's working and what's not. Find out which day-parts are underperforming and more!

    Features

    Total features of Kangaroo: 119

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Automated Scheduling
    • Awards Management
    • CRM
    • Campaign Analytics
    • Campaign Management
    • Campaign Planning
    • Campaign Scheduling
    • Campaign Segmentation
    • Churn Management
    • Client Portal
    • Communication Management
    • Community Management
    • Contact Database
    • Contact Management
    • Content Management
    • Contest Management
    • Conversion Tracking
    • Customer Accounts
    • Customer Activity Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Management
    • Customer Profiles
    • Customer Segmentation
    • Customer Surveys
    • Customisable Branding
    • Customisable Forms
    • Customisable Questions
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Customization
    • Dashboard
    • Data Import/Export
    • Data Visualisation
    • Discount Management
    • Drag & Drop
    • Drip Campaigns
    • Email Management
    • Email Marketing
    • Email Reminders
    • Employee Reward Programs
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • For Marketers
    • For Sales Teams/Organizations
    • For Small Businesses
    • Gamification
    • Geolocation
    • Gift Card Management
    • Incentive Management
    • Knowledge Management
    • Loyalty Cards
    • Loyalty Program
    • Marketing Automation
    • Mass Texting
    • Member Portal
    • Membership Management
    • Mobile Access
    • Mobile Coupons
    • Monitoring
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Multi-Store
    • NPS Survey Structure
    • Negative Feedback Management
    • No-Card Loyalty System
    • POS Integration
    • Performance Management
    • Performance Metrics
    • Personalisation
    • Point of Sale (POS)
    • Predictive Analytics
    • Promotions Management
    • ROI Tracking
    • Real Time Data
    • Real Time Reporting
    • Real-Time Analytics
    • Real-Time Notifications
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Rewards Management
    • Rewards Points
    • Rewards Program
    • SMS Marketing
    • SMS Messaging
    • Scheduled Messaging
    • Segmentation
    • Sentiment Analysis
    • Shortcodes
    • Social Media Integration
    • Social Promotion
    • Survey/Poll Management
    • Surveys & Feedback
    • Sweepstakes
    • Tagging
    • Template Management
    • Text Analysis
    • Third-Party Integrations
    • Transaction History
    • Trend Analysis
    • Visual Analytics
    • Widgets
    • Workflow Management
    • eCommerce Management

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    Reviews

    Overall rating

    4.7 /5
    (95)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support
    4.8/5

    Already have Kangaroo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 95
    Amanda Josalene
    Amanda Josalene
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Helped to reward my repeat customers :)

    Reviewed on 11/03/2019

    Overall, Kangaroo has proved a success for myself and my business, and my customers are very...

    Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

    Pros

    I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

    Cons

    I don't have any cons; I still use Kangaroo on my site!

    Response from Kangaroo Rewards

    Hello Amanda,
    Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come!

    Warm Regards,
    Valerie - Kangaroo Rewards

    Matthew
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Seamless integration with Lightspeed, and Kickstarted our Rewards Club

    Reviewed on 05/12/2023

    Overall our experience with kangaroo has been very good. Their customer service is quick to respond...

    Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

    Pros

    It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

    Cons

    It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

    Response from Kangaroo Rewards

    Hi Matthew,

    Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients.

    The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience.

    Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps.

    Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

    Rami
    Overall rating
    • Industry: Food & Beverages
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Bialik Cafeteria Kangaroo review

    Reviewed on 29/08/2023

    Good App. Great support. For my needs it's good.

    Good App. Great support. For my needs it's good.

    Pros

    The ease of customer's depositing funds to their account.

    Cons

    The length of time it takes to process a sale.

    Manal
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Highly Recommended

    Reviewed on 11/01/2024

    Pros

    Easy to manage, diversity in the options available!

    Cons

    We face some problems in the updated ! Requires a lot of human interference

    Victoria
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Victoria's Review

    Reviewed on 11/10/2023

    The customer service of the staff is top notch. They always respond quickly and are fast to help...

    The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems

    Pros

    Ease of use, Customer point tracking, Customer Service from Staff

    Cons

    I wish there was more we could do for our tiered customers in the future besides a point multiplier

    Response from Kangaroo Rewards

    Hi Victoria,
    We appreciate your vote of confidence, it means a lot to us.
    Regarding Kangaroo's Tier program, we wanted to make sure you're aware of the full capacity and versatility of this program. Point Multiplier is only one of many ways to craft exclusive offers and rewards for each tier. Every targeted offer you create in Kangaroo can be exclusive to a particular Tier. Kangaroo's powerful marketing segmentation has many possibilities. Please don't hesitate to reach out to your dedicated customer success team to go through this and more in-depth.
    Thank you for your continued support, and for trusting us with your business!

    Showing 5 reviews of 95 Read all reviews

    Kangaroo FAQs

    Below are some frequently asked questions for Kangaroo.

    Kangaroo offers the following pricing plans:

    • Starting from: US$59.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! Loyalty Essentials: $59/Month Loyalty Engagement: $99/Month Loyalty Ultimate: $199/Month White-Label License with Proprietary App: $299/Month API Access: Please contact sales

    Kangaroo has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Kangaroo supports the following languages:

    Arabic, Dutch, English, French, Portuguese, Spanish

    Kangaroo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kangaroo integrates with the following applications:

    Adobe Commerce, BigCommerce, Constant Contact, Klaviyo, Lightspeed POS, Lightspeed Retail, Mailchimp, Pepperi, Shopify, Vend, WooCommerce

    Kangaroo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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