About TrackTik

TrackTik is a cloud-based security workforce management software which combines tools for managing security operations and back office tasks.

TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.

The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.

Pricing starting from:

US$299.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TrackTik

  • TrackTik’s live dashboard displays action logs including checkpoints, reports, employee clock-ins, and recorded interventions in real-time, and live metrics highlighting exception, late shifts, inactive users, and more.

  • The Guard Tour system supports barcode, QR code, NFC, and GPS checkpoints, with real-time GPS tracking throughout shifts, and GPS tracks included in automated guard tour summaries.

  • The report builder allows users to create report templates with mandatory fields, drop-down menus, signature fields, category and incident level-based reporting, and more.

  • Incidents can be reported across single or multiple locations, with customizable reports and interactive charts including bar charts, pie charts, line charts, heat maps, and area charts.

  • TrackTik’s set of guarding tools includes a message board for communicating with employees, Watch Mode, which enables guards to record videos of incidents, and a panic button which automatically notifies emergency contacts by email, SMS, and in the live dashboard with the GPS location of the device, employee name, and phone number.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, New Zealand, United States

    Supported Languages

    Chinese, English, French, German, Portuguese, Spanish

    Pricing starting from:

    US$299.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    TrackTik Software - TrackTik dashboard
    TrackTik Software - TrackTik analytics
    TrackTik Software - TrackTik reports
    TrackTik Software - TrackTik security and patrol
    TrackTik Software - TrackTik report
    TrackTik Software - TrackTik map
    TrackTik Software - TrackTik data visualization
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    TrackTik Software - TrackTik dashboard TrackTik Software - TrackTik analytics TrackTik Software - TrackTik reports TrackTik Software - TrackTik security and patrol TrackTik Software - TrackTik report TrackTik Software - TrackTik map TrackTik Software - TrackTik data visualization

    Features

    Total features of TrackTik: 92

    • Accounting Integration
    • Activity Dashboard
    • Alarm Management
    • Alerts/Notifications
    • Attendance Tracking
    • Audit Management
    • Automated Scheduling
    • Badge Management
    • Billing & Invoicing
    • Billing Portal
    • Budgeting/Forecasting
    • Client Portal
    • Commercial Properties
    • Compliance Management
    • Contact Database
    • Contingency Billing
    • Contract/License Management
    • Customer Database
    • Customisable Forms
    • Customisable Invoices
    • Customisable Reports
    • Dispatch Management
    • Electronic Signature
    • Employee Database
    • Employee Management
    • Employee Scheduling
    • Event Management
    • Facility Scheduling
    • File Storage
    • Financial Management
    • For Schools
    • GPS
    • Group Scheduling
    • Hourly Billing
    • ID Scanning
    • Incident Management
    • Inspection Management
    • Investigation Management
    • Invoice Creation
    • Invoice History
    • Job Management
    • Labor Forecasting
    • Location Tracking
    • Maintenance Management
    • Messaging
    • Mobile Access
    • Multi-Country
    • Multi-Currency
    • Multi-Location
    • Multi-State
    • Online Invoicing
    • Online Time Clock
    • Payroll Management
    • Payroll Reporting
    • Performance Metrics
    • Pre-Registration
    • Project Billing
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real-time Scheduling
    • Real-time Updates
    • Recurring/Subscription Billing
    • Registration Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential Properties
    • Resource Management
    • Routing
    • Safety Incident Management
    • Schedule Distribution
    • Scheduling
    • Security Management
    • Self Service Portal
    • Service History
    • Shift Swapping
    • Skills Tracking
    • Status Tracking
    • Tax Calculation
    • Time & Attendance
    • Time Off Management
    • Time Tracking
    • Timesheet Management
    • Training Management
    • Vacation/Leave Tracking
    • Variable Workforce
    • Vendor Management
    • Visitor Management
    • Visitor Tracking
    • Watch List
    • Work Order Management

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    Reviews

    Overall rating

    4.1 /5
    (78)
    Value for Money
    3.8/5
    Features
    4.0/5
    Ease of Use
    4.0/5
    Customer Support
    4.2/5

    Already have TrackTik?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 78
    Jason C.
    Overall rating
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    We have developed a true partnership, not just a software vendor.

    Reviewed on 25/10/2017

    Pros

    The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

    Cons

    It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

    Response from TrackTik Software

    Hello Jason, thank you for your generous rating!
    We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

    Zachary B.
    Overall rating
    • Industry: Security & Investigations
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Daily user!!

    Reviewed on 01/10/2019

    We use it on a daily basis, we execute reports, log our activity on the hour. And many other...

    We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

    Pros

    The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

    Cons

    I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

    Response from TrackTik Software

    Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.

    John C.
    Overall rating
    • Industry: Security & Investigations
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Too much, hard to use, expensive

    Reviewed on 22/12/2021

    Overall a horrible experience. Would not ever use them again or refer anyone to them. They are...

    Overall a horrible experience. Would not ever use them again or refer anyone to them. They are expensive and force you to buy a minimum number of device licenses even if you only need one. They force you to sign a long term contract and will not let you out for any reason. Due to Covid my business had almost completely shutdown. I explained the situation and asked for help but they refused. They said I could close my account but the full balance for the remaining months would still be due. They got a free $5,000 while my business suffered and I did not use the software at all. The user experience for the web and app is outdated and buggy. The biggest problem with the software is it does way too much but none of it very well. There are other options that cost far less, are easier to use, and are flexible.

    Pros

    Full suite of customizable features. Everything a security company would need to run their operations.

    Cons

    Extremely expensive, requires a long term contract, expensive onboarding and implementation, poor user interface and user experience.

    Elizabeth T.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Customer Support Assistance

    Reviewed on 11/05/2017

    Pros

    I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

    Cons

    You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

    Response from TrackTik Software

    Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

    Ed S.
    Overall rating
    • Industry: Security & Investigations
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    TrackTik is a great tool for all involved in the industry.

    Reviewed on 09/02/2018

    Pros

    As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program. On the field, we have observed the performance of our staff has dramatically improved. Once we provide the tools, they perform with great enthusiasm. TrackTik is a great tool for all involved in the industry. It minimizes the time by both the management of security force and client, and compiles the info and reports, and makes guards life easier.

    Cons

    The only con is that some Spanish speaking officers complain about the language on their device. It's good to have the app in multiple languages.

    Response from TrackTik Software

    Thank you Ed for the positive review, we always appreciate feedback and really enjoy receiving great comments like this.
    We look forward to continuing our successful partnership!

    Showing 5 reviews of 78 Read all reviews

    TrackTik FAQs

    Below are some frequently asked questions for TrackTik.

    TrackTik offers the following pricing plans:

    Contact TrackTik for pricing information

    TrackTik has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    TrackTik supports the following languages:

    Chinese, English, French, German, Portuguese, Spanish

    TrackTik supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TrackTik integrates with the following applications:

    Avalara, Criterion HCM, Quickbooks Online, Sage 300cloud

    TrackTik offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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