Branch Messenger

Branch Messenger

Branch helps hourly workers get ahead financially.

4.6/5 (642 reviews)

Branch Messenger Overview

What is Branch Messenger?

Branch is a mobile-first technology that helps hourly workers get ahead financially. The application allows users to budget, take paycheck advances, and earn more income by picking up available shifts. By focusing on the hourly worker, Branch also helps companies attract and retain their hourly employees, which can in turn create better customer experiences and reduce turnover. Branch’s background in rolling out solutions across enterprises has provided better end-user experiences for both employees and employers.

Branch Messenger Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.


Branch Messenger Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English, French, German, Italian, Portuguese, Spanish

Screenshots

Branch Messenger screenshot: Get an overview of upcoming account, upcoming expenses, and spending
Branch Messenger screenshot: Get an overview of upcoming account, upcoming expenses, and spending Branch Messenger screenshot: Access a portion of earned wages instantly Branch Messenger screenshot: Users can view per-location reports through the dashboard Branch Messenger screenshot: Messages, images, videos, and files can be posted to the activity feed Branch Messenger screenshot: Users can choose whether or not manager approval is required for shift swaps and time off

Branch Messenger Reviews for UK Users

Branch Messenger Reviews for UK Users

Overall rating
4.6
/
5 642 reviews
Excellent
416

Very good
195

Average
28

Poor
2

Terrible
1

Value for Money
4.6
Features
4.5
Ease of Use
4.7
Customer Support
4.5
95% recommended this app
Opeyemi O.

branch messenger review


Faith J.

Very Helpful!

My favorite part about this was how it would notify the employees when the schedule was up or when their shift was coming up. There were fewer excuses and more punctuality/communication.


Brandon G.

Great!


Danny R.

A Branch that is Stronger than others

I really like the fact that I can communicate with my team without having to remember phone numbers for everyone. I didnt know that branch also allowed some team members to be able to get an advance on their paycheck. That's awesome.


Amy P.

Overall I really like this app

I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift


Opeyemi O.
Industry: Human Resources
Company size: 2-10 Employees

branch messenger review

Used Weekly for 6-12 months
Reviewed on 18/12/2018
Review Source: Capterra

Pros

The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.

Cons

Branch simply glitches and that's just about everything i hate about it. Sometimes when trying to make a post, branch puts you off with a response about how your post can not be published at the moment, then, you make the post again in an effort to get your aim achieved and then voila, you've got duplicate posts to your name. This is something that needs to be fixed asap.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Faith J.
Industry: Food & Beverages
Company size: 13-50 Employees

Very Helpful!

Used Daily for 6-12 months
Reviewed on 22/11/2019
Review Source: Capterra

My favorite part about this was how it would notify the employees when the schedule was up or when their shift was coming up. There were fewer excuses and more punctuality/communication.

Pros

This was really handy at work when communicating to our staff or showing them their schedule. Made things much easier on the management.

Cons

Branch tended to glitch when uploading pictures. Only when uploading pictures. This was problematic when we needed to upload pictures of the schedule.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Brandon G.
Industry: Consumer Services
Company size: 13-50 Employees

Great!

Used Daily for 1+ year
Reviewed on 05/03/2019
Review Source: Capterra

Pros

I loved that I was able to keep up with coworkers and get shifts covered and be able to view my schedule whenever I needed

Cons

Sometimes it didn’t load right and it would sometimes crash and would take a few tries to get it to actually open right

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Danny R.
Industry: Food & Beverages
Company size: 51-200 Employees

A Branch that is Stronger than others

Used Daily for 6-12 months
Reviewed on 21/12/2019
Review Source: Capterra

I really like the fact that I can communicate with my team without having to remember phone numbers for everyone. I didnt know that branch also allowed some team members to be able to get an advance on their paycheck. That's awesome.

Pros

I really like that I can post the schedule to my team members so everyone isn't cramming my office to see their schedule

Cons

The ability to talk to a live customer service agent

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Amy P.
Industry: Food & Beverages
Company size: 2-10 Employees

Overall I really like this app

Used Daily for 6-12 months
Reviewed on 21/09/2017
Review Source: Capterra

I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift

Pros

I love the scheduler and the ability for employees to shift swap. It saves time and energy for me that could be used else where

Cons

I have trouble with the transition from the main page to the shift or shift swap page. It sometimes will not change or takes forever

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9/10
Based on 642 user ratings
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Branch Messenger Pricing

Branch Messenger Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.

Value for Money
4.6/5
Based on 642 user ratings
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Branch Messenger Features

Branch Messenger Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.5/5
Based on 642 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Branch Messenger

Additional information for Branch Messenger

Key features of Branch Messenger

  • AI chatbots
  • Access controls
  • Activity feed
  • Attendance tracking
  • Custom workplace groups
  • Earnings tracking
  • Employee activity reporting
  • Employee scheduling
  • Employee self-service
  • File sharing
  • Geofencing
  • In-app messaging
  • Manager approvals
  • On-demand shift coverage
  • Read receipts
  • Resource scheduling
  • Shift scheduling
  • Shift worker performance tracking
  • Store-level reporting
  • Third party integrations
  • Time tracking
  • Video & image posting
  • Web dashboard

Benefits

  • Employees can increase financial wellness with budgeting tools and instant access to earned wages to meet bill payments, unexpected emergencies, or expenses ahead of the two week pay period.

  • The mobile app allows employees to view and manage their shift coverage, overtime, attendance, and earnings.

  • With shift flexibility, employers can maximize shift coverage and enable employees to boost earnings by picking-up more shifts.

  • Branch Messenger FAQs

    Branch Messenger FAQs

    Below are some frequently asked questions for Branch Messenger.

    Q. What type of pricing plans does Branch Messenger offer?

    Branch Messenger offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Not Available

    A free plan is available, for an unlimited number of employees & managers. Quotes for Enterprise plans, which offer additional features, are available on request.

    Q. What are the main features of Branch Messenger?

    Branch Messenger offers the following features:

    • AI chatbots
    • Access controls
    • Activity feed
    • Attendance tracking
    • Custom workplace groups
    • Earnings tracking
    • Employee activity reporting
    • Employee scheduling
    • Employee self-service
    • File sharing
    • Geofencing
    • In-app messaging
    • Manager approvals
    • On-demand shift coverage
    • Read receipts
    • Resource scheduling
    • Shift scheduling
    • Shift worker performance tracking
    • Store-level reporting
    • Third party integrations
    • Time tracking
    • Video & image posting
    • Web dashboard

    Q. Who are the typical users of Branch Messenger?

    Branch Messenger has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Branch Messenger support?

    Branch Messenger supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does Branch Messenger offer?

    Branch Messenger has the following pricing plans:

    Free, Subscription

    Q. Does Branch Messenger support mobile devices?

    Branch Messenger supports the following devices:

    Android, iPhone

    Q. What other apps does Branch Messenger integrate with?

    Branch Messenger integrates with the following applications:

    ADP Workforce Now, Kronos Workforce Ready, Workday Human Capital

    Q. What level of support does Branch Messenger offer?

    Branch Messenger offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials