--- description: Learn how ICS Flow can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ICS Flow. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ICS Flow Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [ICS Flow](/software/110419/pics) # ICS Flow Canonical: https://www.getapp.co.uk/software/110419/pics > ICS Flow by Inspired Change Solutions is a web-based automation platform that streamlines workflows, manages leads, tracks performance, and integrates communication, payments, and more — giving businesses visibility, control, and scalability from one powerful system. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ICS Flow ICS Flow Benefits: Powering Clarity, Efficiency, and Scalable Growth ICS Flow is your all-in-one platform for automating and managing operations — whether you're running a warehouse, service team, or scaling across multiple sites. - Process Automation: Eliminate repetitive tasks and reduce errors by automating workflows like inventory management, onboarding, and lead nurturing. - Centralised Communication: Handle SMS, email, and calls from one place, with every message linked to workflows for full context. - Real-Time Visibility: Monitor tasks, spot bottlenecks, and track productivity with live dashboards that keep you in control. - Custom Workflows: Build workflows that match your business — from approvals to auto-assignments, tailored to your needs. - Team \& Site Scaling: Easily scale from one to many teams or sites with seamless collaboration and multi-location visibility. - Lead \& Sales Management: Track leads, automate follow-ups, record calls, and manage commissions in one unified pipeline. - Integrated Payments: Accept payments within the platform and automate billing and follow-ups for faster cash flow. - Survey Tools: Collect feedback from customers or staff, trigger actions, and improve retention with simple surveys. - Performance Tracking: Monitor employee activity and metrics, create scorecards, and boost accountability. - Task \& Meeting Tools: Schedule meetings, assign tasks, and keep timelines aligned without extra tools. - Powerful Integrations: Connect your CRM, payment providers, and external tools with easy-to-use integrations. - Mobile \& Cloud Access: Work from anywhere with web-based, mobile-ready access and no hardware needed. - Modular Pricing: Only pay for what you use — scale features as your business grows. - White-Glove Support: Enjoy expert onboarding, training, and responsive support to ensure your success. - Industry Versatility: From logistics and finance to retail and support teams, ICS Flow fits any industry with ease. ICS Flow simplifies your tools, streamlines your team, and gives you the clarity to lead and scale with confidence. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Inspired Change Solutions - **Location**: Pretoria, South Africa - **Founded**: 2002 ## Commercial Context - **Pricing Details**: Our user licences start from as little as R375 per user. We charge an upfront set up cost which is based on the complexity of your process, API integrations required and the time it takes us to configure your custom platform. We add support hour charges based on the amount of support required. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: South Africa ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Barcoding/RFID - Batch Processing - Billing & Invoicing - Blended Call Centre - Business Process Automation - CRM - Calendar Management - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting ## Integrations (5 total) - Absa Banking - Microsoft Excel - Netcash Shop - TransUnion Collections Management - WhatsApp ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Workflow Management Software](https://www.getapp.co.uk/directory/566/business-workflow/software) - [Business Management Software](https://www.getapp.co.uk/directory/581/business-management/software) - [Warehouse Management System](https://www.getapp.co.uk/directory/225/warehouse-management/software) - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) ## Alternatives 1. [NetSuite](https://www.getapp.co.uk/software/9137/netsuite) — 4.2/5 (2003 reviews) 2. [Odoo](https://www.getapp.co.uk/software/102445/odoo) — 4.2/5 (1294 reviews) 3. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [HARMONiQ](https://www.getapp.co.uk/software/2049157/harmoniq) (0 reviews) 5. [SAP Business One](https://www.getapp.co.uk/software/100567/sap-business-one) — 4.3/5 (341 reviews) ## Reviews ### "PICS IS AMAZING" — 5.0/5 > **Robert** | *6 April 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: WE ARE VERY PLEASE WITH PICS. SOFTWARE IS AMAZING. EVERYDAY WE ARE LEARNING HOW IMPROVE OUR SKILLS DUE TO THIS SOFTWARE. > > **Cons**: ITS A BIT INTIMIDATED AT FIRST BUT THE MORE YOU USE IT THE BETTER YOU UNDERSTAND IT. > > JUST VERY HAPPY WITH IT ----- ### "Review of PICS Software" — 5.0/5 > **Grant** | *28 June 2016* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I am able to have full visibility of where in the process each business opportunity is. It is a web based software that I can access anywhere. It is extremely user friendly. I make my calls straight from the application. > > **Cons**: Would like to review a automatic daily report > > It has been a great experience. It is user friendly and easy to use. The software has helped me to grow my business and made me more productive. I can manage my productivity. See where I the process I am having a problem and follow up. ----- ### "I reaaky liked the simple and organised user interface. Everything was easy to spot" — 5.0/5 > **Norris** | *18 October 2017* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: Customized customer configuration and support. The initial induction into the use of the software is made easier by the support of the pics team. > > **Cons**: It's can be slow at times. Where are a few bugs here and the but they have since been sorted. The reports generated are not as detailed as I would like. > > I can manage my staff more efficiently and keep account of every staff member. ----- ### "the tool is really beneficial to monitor and track performance" — 4.0/5 > **Deena** | *2 February 2018* > > **Pros**: Pics helps track performance. the drill down functionality has helped to identify critical processes and eliminate unnecessary processes > > **Cons**: The export function is great but would like the functionality to customise the export. sometime i don't required certain field and would like to customise the reports ----- ### "Great Productivity Management Software\!" — 4.0/5 > **Oliver** | *13 September 2017* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: It is very flexible and configurable. I like the fact that it has a lot of features and can perform a wide variety of functions and new features are added regularly. > > **Cons**: The look and feel / UX could be better. It also took me a while to understand and get used to the interface. > > More efficiency. It improved my productivity, workflow and task management. Better control of clients and suppliers. ## Links - [View on GetApp](https://www.getapp.co.uk/software/110419/pics) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data