--- description: Learn how HelpCrunch can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for HelpCrunch. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.co.uk/software/110489/helpcrunch Page: 1 / 9\ Next: [Next page](https://www.getapp.co.uk/software/110489/helpcrunch?page=2) > Cloud-based customer communication platform combining live chat, shared inbox, and email marketing for web and mobile businesses. > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpCrunch \* Centralizes all customer communication channels (live chat, email, WhatsApp, Instagram, and other messengers) in one shared inbox, eliminating the need to switch between multiple tools. \* Per-team-member pricing with no charges for contacts or chats supports predictable cost scaling as teams grow. \* No-code chatbot builder with targeting conditions and lead qualification flows handles routine queries and prospect qualification around the clock without agent involvement. \* AI Agents (Pro and Unlimited plans) are trained on the account's knowledge base and custom answers, handle multi-part queries, respond in the customer's language, and escalate to a human agent when no answer is found. \* AI Editor reduces cognitive load on support agents and knowledge base authors by assisting with grammar correction, rephrasing, tone adjustment (formal or friendly), text expansion, shortening, and translation across chat, email, and help articles. \* Knowledge base with WYSIWYG editor and SEO settings enables self-service support content that reduces inbound support volume. \* Proactive live chat and trigger-based email auto-messages allow teams to engage website visitors before contact is initiated, supporting marketing and sales outreach. \* Agent performance reporting and customer satisfaction ratings give managers measurable data for team evaluation. \* JavaScript and REST API, iOS and Android SDKs, and Zapier integrations enable custom event tracking, behavior-based messaging, and connection to third-party workflows. \* Free data migration from previous platforms lowers the switching cost when onboarding to the platform. \* Widget localization and multi-language AI Agent responses support customer communication across different regions and languages. \* Conversation transcripts sent via email and canned responses improve agent efficiency and provide customers with a record of their interactions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 195 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpCrunch - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Russian, Ukrainian - **Available Countries**: Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece and 34 more ## Features - AI Copilot - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - Call Centre Management - Canned Responses - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Contact Database - Contact Management - Content Management - Customer Communication - Customer Database - Customer History ## Integrations (1 total) - n8n embed ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Transactional Email Software](https://www.getapp.co.uk/directory/1707/transactional-email/software) - [AI Agents for Customer Support](https://www.getapp.co.uk/directory/5025/ai-agents-for-customer-support/software) - [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) 4. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24219 reviews) 5. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21 May 2024* | Animation | Recommendation rating: 10.0/10 > > **Pros**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Cons**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- ### "Great - probably the best messaging software" — 4.0/5 > **Joe** | *28 June 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition. > > **Cons**: There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature. > > Their support is amazing and friendly - regardless of you being a paying customer or free user. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 July 2019* | Internet | Recommendation rating: 2.0/10 > > **Pros**: Working as live chat software, as a start. > > **Cons**: Expensive, not worth the price. So the most are bad. ----- ### "Good overall" — 5.0/5 > **vincent** | *20 August 2019* | Consumer Electronics | Recommendation rating: 6.0/10 > > **Pros**: Good solid connections with customers. Feel comfortable to know they have received some information. > > **Cons**: Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why. > > We have seen a dramatic rise in the quality of our communications with customers during business hours. ----- ### "Many features for a good value" — 5.0/5 > **Luca** | *28 August 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug. > > **Cons**: Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people. > > We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.co.uk/software/110489/helpcrunch?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/110489/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data