--- description: Learn how HelpCrunch can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for HelpCrunch. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.co.uk/software/110489/helpcrunch Page: 1 / 9\ Next: [Next page](https://www.getapp.co.uk/software/110489/helpcrunch?page=2) > Cloud-based customer communication platform combining live chat, shared inbox, and email marketing for web and mobile businesses. > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpCrunch \* Centralizes all customer communication channels (live chat, email, WhatsApp, Instagram, and other messengers) in one shared inbox, eliminating the need to switch between multiple tools. \* Per-team-member pricing with no charges for contacts or chats supports predictable cost scaling as teams grow. \* No-code chatbot builder with targeting conditions and lead qualification flows handles routine queries and prospect qualification around the clock without agent involvement. \* AI Agents (Pro and Unlimited plans) are trained on the account's knowledge base and custom answers, handle multi-part queries, respond in the customer's language, and escalate to a human agent when no answer is found. \* AI Editor reduces cognitive load on support agents and knowledge base authors by assisting with grammar correction, rephrasing, tone adjustment (formal or friendly), text expansion, shortening, and translation across chat, email, and help articles. \* Knowledge base with WYSIWYG editor and SEO settings enables self-service support content that reduces inbound support volume. \* Proactive live chat and trigger-based email auto-messages allow teams to engage website visitors before contact is initiated, supporting marketing and sales outreach. \* Agent performance reporting and customer satisfaction ratings give managers measurable data for team evaluation. \* JavaScript and REST API, iOS and Android SDKs, and Zapier integrations enable custom event tracking, behavior-based messaging, and connection to third-party workflows. \* Free data migration from previous platforms lowers the switching cost when onboarding to the platform. \* Widget localization and multi-language AI Agent responses support customer communication across different regions and languages. \* Conversation transcripts sent via email and canned responses improve agent efficiency and provide customers with a record of their interactions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 195 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpCrunch - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Russian, Ukrainian - **Available Countries**: Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece and 34 more ## Features - AI Copilot - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - Call Centre Management - Canned Responses - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Contact Database - Contact Management - Content Management - Customer Communication - Customer Database - Customer History ## Integrations (1 total) - n8n embed ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Transactional Email Software](https://www.getapp.co.uk/directory/1707/transactional-email/software) - [AI Agents for Customer Support](https://www.getapp.co.uk/directory/5025/ai-agents-for-customer-support/software) - [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1788 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3472 reviews) 4. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2215 reviews) ## Reviews ### "Awesome Value for the Money" — 5.0/5 > **Leonardo** | *20 August 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way. We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles. Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation. The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support. Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site. It's easy and pleasent to use. I highly recommend > > **Cons**: I can't say something bother us, I like the app and is easy to use. ----- ### "Excellent value-for-money Software for our SaaS business" — 5.0/5 > **Thomas** | *7 January 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: - Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams > > **Cons**: - No Drip email marketing implemented (well, not yet as of 12/2019) > > While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website \& SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 \! ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 July 2019* | Internet | Recommendation rating: 2.0/10 > > **Pros**: Working as live chat software, as a start. > > **Cons**: Expensive, not worth the price. So the most are bad. ----- ### "Has promise" — 4.0/5 > **Rodney** | *31 January 2021* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. > > **Cons**: Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be > > Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20 August 2019* | Photography | Recommendation rating: 10.0/10 > > **Pros**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Cons**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.co.uk/software/110489/helpcrunch?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/110489/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data