shopVOX
About shopVOX
shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.
shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.
shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.
Key benefits of shopVOX
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Reviews
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- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Really great for managing a lot of jobs (200 + jobs w/12 employees, we are not in the sign biz.
Reviewed on 10/04/2018
Organizing jobs with a team centered focus, sending proofs to customer.
Organizing jobs with a team centered focus, sending proofs to customer.
Pros
organizing jobs by step, there are so many different veiws to set up as, and its easy to switch between them. Uploading and sending proofs is nice and customers can approve or enter changes right through the system, and it will auto move the job fwd or backward right in the system.-in real time!
Cons
There is a steep learning curve, but an awesome support team. They give me tutorials, directions, and have even added features or debugged the code for me upon request.
Right now I have the settings for "thumnail in email " off for the proofs but customers still see it , and reply to email instead of using the buttons. which is annoying because we can 100% trust the system , but the IT team is working on getting the issue fixed , im sure it wont be too long to see a solution.
Response from TechVOX
Thanks for the awesome review Jordan. Sounds like you are really using shopVOX and experience great benefits. It's great to see that you are managing so many jobs at once and using the proofing system. We are glad you are using our support team -- we are here for you as we know there is so much to learn with shopVOX. The more you learn and the more suggestions we are given, the better shopVOX runs and the better your business will run! Thanks again - we appreciate you!
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ShopVOX Rocks!
Reviewed on 26/07/2019
Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat...
Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service!
Pros
This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.
Cons
Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.
Response from TechVOX
Thanks Loye for your awesome review. We are so proud that shopVOX is helping in every aspect of your business. That was our goal when we created shopVOX and it's so awesome to witness others benefit from it! ~ Joanne
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It's a good entry to cost based pricing
Reviewed on 22/12/2022
I think Shopvox has a place in the market. They are very good if you don't need the features they...
I think Shopvox has a place in the market. They are very good if you don't need the features they don't have and if you are not planning to grow substantially. If you do, unfortunately, they will not grow with you. I believe they are happy with the market they have and probably do not have the capacity to fix/add further features. 2-3 years ago, then they launched the pro version they put quite a bit of effort into it with the help site and many videos. None of that has been updated for the last two years. They used to have a youtube channel, but they stopped putting new content for 10 months or so, apart from one 2-minute video about some expo presence. It seems that their enthusiasm has died down a bit, they are just riding the wave until it lasts.
Pros
The estimating is pretty good, you can work out quite complex quotes. Setting them up is fairly easy if you know what you are doing, can be a bit daunting if you are new to this type of software.For the cost, I think it's great software, if you are happy with the features it offers, look no further.
Cons
There are many features missing or not well-developed. The development has kind of stopped. We have been using Shopvox for 2 years and nothing new has been added, and none of our requests has made any difference. A new version was beta-launched a few months ago (I think) we didn't opt-in as it did not have the features we need. No news since then, but from the demos I had the new version is just a bit of UI change. To be more concrete, here are some things we are missing or don't like.- Custom PDFs are very limited, some information which is in the system cannot be put on them.- Custom PDFs have to be created by Shopvox team at a cost of $150/document. Even if you want to move the date, make the font bigger etc, you will be charged that much. And weirdly a delivery note printed from a sales order or from an invoice counts as two, so $300 to make ANY change. Just bear that in mind- Multiple suppliers for the same material. The system cannot handle that at all.- Scheduling. There is none. When entering workflow you are required to enter Estimated time in days/hours/minutes. But that is for "printing" no size or area considered.There isn't even a sense of the scale of a job. A line on the job board could mean printing a single T-Shirt print or a 100ft hoarding. Both are just one line and no way to show the size on the jobs list.- VAT keeps changing to 0%, which we have lost quite a bit of money on. It's a bug, that has not been fixed.
- Industry: Graphic Design
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly and Top Notch Customer Support
Reviewed on 30/03/2020
ShopVox has cut down our time on quoting jobs, locating customer invoices and doing repeat jobs. ...
ShopVox has cut down our time on quoting jobs, locating customer invoices and doing repeat jobs. We have gotten more effective at handling our orders and no one gets "missed" anymore.
Pros
I wanted software that was user friendly so that my staff would not feel intimidated during training and making the change over to a new system. This software was the most user-friendly I found and we had a ton of support when setting up by way of phone calls and emails to make sure we were navigating through effortlessly. The customer service, technical support, and just general attitude of all of the employees at ShopVox makes having their software a very pleasant experience.
Cons
The most challenging thing for our shop was entering our specific products and figuring out the pricing calculators.
Response from TechVOX
Thanks for the great review Laura! Wonderful that shopVOX is user friendly for your team!
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ShopVox is a solid platform
Reviewed on 06/04/2020
Overall, ShopVox is a good platform that allows us a lot of workability from multiple access points...
Overall, ShopVox is a good platform that allows us a lot of workability from multiple access points and good customer service when there are any issues.
Pros
We like the flexibility, scaleability and the adaptability of the software to our specific needs without having to completely recreate a program from the ground up.
Cons
There are some functions that are a bit confusing and some inflexibilities, but minor. We'd like to see some more solid movement toward the calendar option as well as online storefronts.
Response from TechVOX
Thanks for the review Derek. We appreciate your feedback.
shopVOX FAQs
Below are some frequently asked questions for shopVOX.Q. What type of pricing plans does shopVOX offer?
shopVOX offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $19 per month, per user.
Q. Who are the typical users of shopVOX?
shopVOX has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does shopVOX support?
shopVOX supports the following languages:
English, French, Spanish
Q. Does shopVOX support mobile devices?
shopVOX supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does shopVOX integrate with?
shopVOX integrates with the following applications:
Avalara, Google Workspace, Microsoft Outlook, QuickBooks Online Advanced, Stripe Terminal, WooCommerce, Xero, Zapier, authorize.net
Q. What level of support does shopVOX offer?
shopVOX offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for shopVOX.
- Manufacturing Software
- Job Shop Software
- Print Estimating Software
- Manufacturing Execution Software
- Quoting Software
- Production Scheduling Software
- MRP System
- CPQ Software
- Order Management Software
- Workflow Management Software
- Business Management Software
- Bill of Materials (BOM) Software
- Metal Fabrication Software
