Productboard

4.7 (152)
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Customer-driven product management system

About Productboard

Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.


Key benefits of Productboard

  • Easily create product roadmaps based on a variety of templates. Roadmaps always stay up-to-date as plans evolve and serve as a single source of truth for sharing where your product is headed next.
  • Consolidate product ideas, requests, and feedback from many sources — email, Slack, Zendesk, Intercom, Typeform.
  • Get a holistic view of all your feature ideas and see which have been requested the most, across all your customers or within customer segments.
  • Set your product objectives and prioritize what to work on based on user needs, business goals, and a variety of other criteria.
  • Bridge the divide between your product team and customer community with a Customer Feedback Portal that lets your share ideas you're considering, what's planned, and what's been launched – and collect feedback directly from end users.

  • Images

    Productboard Software - Organize and prioritize feature ideas based on user needs and business objectives
    Productboard Software - Carry out release planning and share your roadmap with business and delivery stakeholders to show them what's coming down the pike
    Productboard Software - Create high-level Agile or kanban style roadmaps that group features into Now/Next/Later time horizons (or other categories of your choice) or by each feature's current status (New idea, Discovery, Backlog, Delivery, Launched)
    Productboard Software - Create timeline roadmaps to plan work in relation to upcoming date-based milestones like a major industry conference, analyst briefing, or marketing launch
    Productboard Software - Prioritize features using highly visual interactive drag and drop interfaces like the Prioritization matrix
    Productboard Software - Share ideas you're considering, what's planned, and what's been launched with a Customer Feedback Portal — and collect votes and feedback directly from end users
    Productboard Software - Consolidate product ideas, requests, and feedback from a variety of sources and identify trends around what customers really need
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    Productboard video
    Productboard Software - Organize and prioritize feature ideas based on user needs and business objectives
    Productboard Software - Carry out release planning and share your roadmap with business and delivery stakeholders to show them what's coming down the pike
    Productboard Software - Create high-level Agile or kanban style roadmaps that group features into Now/Next/Later time horizons (or other categories of your choice) or by each feature's current status (New idea, Discovery, Backlog, Delivery, Launched)
    Productboard Software - Create timeline roadmaps to plan work in relation to upcoming date-based milestones like a major industry conference, analyst briefing, or marketing launch
    Productboard Software - Prioritize features using highly visual interactive drag and drop interfaces like the Prioritization matrix
    Productboard Software - Share ideas you're considering, what's planned, and what's been launched with a Customer Feedback Portal — and collect votes and feedback directly from end users
    Productboard Software - Consolidate product ideas, requests, and feedback from a variety of sources and identify trends around what customers really need

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    Reviews

    Overall rating

    4.7 /5
    (152)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support
    4.7/5

    Already have Productboard?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 152
    Ryan
    Ryan
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent product for managing large amounts of feedback into a concise roadmap

    Reviewed on 04/07/2019

    Pros

    So easy to record feedback through email, chrome, intercom, slack and many more integrations
    Easy to use inbox for running through this feedback and matching it up with your roadmap
    The look and feel of the site is excellent
    Customer support is quick and very helpful
    Excellent community including a slack channel with helpful tips, articles etc.
    Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers

    Cons

    I have been a customer for a while now and have had issues sharing the roadmap view with CEO/Investors etc. and it is still not perfect but I can see where improvements are being made to work towards this.

    Martha
    Overall rating
    • Industry: E-Learning
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Essential Product Management

    Reviewed on 08/11/2019

    11/10

    11/10

    Pros

    The fact that you can collect ideas directly from users and team members outside of the product team, and organize and follow up with all that feedback. As a B2C company, ideas come from everywhere and people always have ideas for new features and want to make sure they're heard!

    Cons

    There are SO MANY features and the ability to basically customize any of them, it can be a bit overwhelming to get started. The onboarding tutorial was pretty long in order to cover all the features, and at the end I wasn't quite sure how I needed to configure things to best suit my needs. Once I dove in, it's become essential however!

    Alternatives Considered

    Jira , Trello , Slack and Google Sheets

    Reasons for Switching to Productboard

    There's really nothing like it as far as I can tell.
    Hana
    Overall rating
    • Industry: Cosmetics
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    The billing mechanism of individual plan is awful experience

    Reviewed on 23/01/2020

    After spending some time on working with the tool and really enjoying its quality, I was sure that...

    After spending some time on working with the tool and really enjoying its quality, I was sure that I would stay with it. But experiencing tricky non-transparent billing is just cold shower making the tool same as any other, just half way through to full value.

    Pros

    It is for sure well thought through tool.

    Cons

    It is not mandatory or sole source ... so charging individual for adding member without any alert or notice that just selecting someone as member from drop down menu automatically apply charging to your card is really awful experience ruining any value for the product

    Cody
    Overall rating
    • Industry: Information Services
    • Company size: 51–200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use and helpful

    Reviewed on 08/11/2019

    We were able to use it to communicate with others and to organize our backlog. I love how feedback...

    We were able to use it to communicate with others and to organize our backlog. I love how feedback is tied to things we are working on or considering working on.

    Pros

    It has a good deal of flexibility and is easy to grasp.

    Cons

    It is not really meant for multiple teams. I am having a hard time figuring out how to manage several dev teams and their unique assignments and backlog.

    Alternatives Considered

    Aha!

    Reasons for Choosing Productboard

    Needed a more tailored solution

    Switched From

    Smartsheet

    Reasons for Switching to Productboard

    Easier to use - Aha had more features and was the exact same price.
    Tanya
    Overall rating
    • Industry: Design
    • Company size: 2–10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Game changer

    Reviewed on 06/11/2019

    Pros

    I love being able to see accurate customer data in relation to feature requests.

    Cons

    The flow from feature list to roadmap is clunky

    Showing 5 reviews of 152 Read all reviews

    Productboard FAQs

    Below are some frequently asked questions for Productboard.

    Productboard offers the following pricing plans:

    • Pricing model: Free Version
    • Free Trial: Available

    15-day free trial, no credit card required. Essentials plan: Prioritize what your customers need and make what matters: $19 per maker/month (billed annually). Pro plan: Align teams to drive real business outcomes: $59 per maker/month (billed annually). Enterprise plan: For organizations to securely and scalably uplevel their entire product management processes: Custom pricing Productboard AI (Optional Add-On): $20 per maker/month (billed annually).

    Productboard has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Productboard supports the following languages:

    English

    Productboard supports the following devices:

    Productboard integrates with the following applications:

    Azure DevOps Server, Fullstory, Gainsight CS, Gainsight Digital Hub, Gainsight PX, GitHub, Gong.io, Grain, Intercom, Jira, Microsoft Azure, Microsoft Teams, Pivotal Tracker, Salesforce Sales Cloud, Slack, Trello, Zapier, Zendesk Suite

    Productboard offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

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