About UJET
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.
UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.
Key benefits of UJET
Images
Not sure about UJET?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
SysAid
Zoiper
Five9
Zendesk Suite
Reviews
Already have UJET?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I consider myself a critic. However, there is very little to critique with UJET.
Reviewed on 16/10/2017
UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting...
UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.
Pros
Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.
Cons
Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.
- Industry: Outsourcing/Offshoring
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Useful in any customer service satisfaction
Reviewed on 26/03/2024
As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire...
As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product. I can properly put on hold my customer while looking for a better solution, I can also monitor my aux/status and doing outbound call without an hassle and many more. This product could lead me to a top agent because it can made me more productive at work.
Pros
Ujet is one of the most software I've ever used. I like its feature where customer can give feedback real time and accurate.
Cons
I haven't deal any hassle when using ujet. I love how it works.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall Good
Reviewed on 23/09/2019
Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....
Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.
Pros
It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.
Cons
Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy and Efficient!
Reviewed on 17/09/2019
I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses....
I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses. This then helps me to see my overall performance for the month based on the data that Ujet provides.
Pros
I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are.
Cons
Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The integration with UJET REST API was seamless and very easy to implement
Reviewed on 22/11/2017
Pros
We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.
Cons
UJET is relatively new to the market place, with that said, their API are mature for a young company
UJET FAQs
Below are some frequently asked questions for UJET.Q. What type of pricing plans does UJET offer?
UJET offers the following pricing plans:
- Starting from: US$80.00/year
- Pricing model: Subscription
- Free Trial: Available
Please contact us for pricing details: https://www.ujet.co/contact-sales
Q. Who are the typical users of UJET?
UJET has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does UJET support?
UJET supports the following languages:
Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish
Q. Does UJET support mobile devices?
UJET supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does UJET integrate with?
UJET integrates with the following applications:
Freshdesk, HubSpot CRM, Kustomer, Observe.AI, Salesforce Sales Cloud, ServiceNow, Verint Workforce Management, Zendesk Suite
Q. What level of support does UJET offer?
UJET offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for UJET.
- Customer Service Software
- Call Centre Software
- Live Chat Software
- Contact Centre Software
- Customer Experience Software
- Customer Engagement Software
- Call Recording Software
- IVR Software
- Customer Communications Management Software
- Help Desk Software
- Telephony Software
- Online Meeting Software
- Customer Support Software
- Telemarketing Software
- VoIP Software
- Auto Dialer Software
