OnPay
About OnPay
OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.
• Run payroll in minutes
• Automate all the taxes
• Let employees do more themselves
• Simplify your HR processes
• And offer top-notch benefits in any state
Starting at just $40 plus $6 per person each month for everything OnPay does — easily the best value among premium payroll providers. The monthly fee includes best-in-class integrations with QuickBooks, Xero, and top time-tracking software, as well as all quarterly and year-end tax filings, and time-saving HR tools. OnPay’s team will even help you get set up by adding prior wages and employee information for you. You can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.
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Reviews
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- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use with great customer service.
Reviewed on 29/11/2018
Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business....
Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business. The time saved and the psychic energy it frees up makes me very happy!
Pros
Their online portal is easy to use. Once you're set up all the information you need for managing payroll/taxes/pto etc is at your fingertips. My wife and I both have separate companies and I do the payroll for both. I'd been using ADP in my business for 8 years but I started her with Onpay about 16 months ago to give it a shot. I'll be switching my co. to Onpay as of the 1st of the New Year.
Cons
The integration with Quickbooks was a little difficult to find and implement in the beginning. The customer service folks were very helpful but I think that could use a little redesign to make it a little more intuitive and eliminate the need for CS coaching.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New User, happy so far
Reviewed on 22/04/2021
Excellent.
Excellent.
Pros
The OnPay customer service has been excellent since the first call I had with them. The help transferring our information from a big, clunky payroll platform to getting it to the streamlined & easy to use OnPay platform was seamless. The communication, information, help & kindness shown throughout the process has been a real change from our last experience. The response time is super quick too!
Cons
So far it is not as robust as the last platform so I am missing some features (specifically benefits enrollment). I'm still a new user and am just diving into the reports now.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
OnPay made multiple tax errors and took months and months to respond
Reviewed on 19/11/2023
Overall I would not recommend OnPay. It was a bad experience due to tax errors and integrations...
Overall I would not recommend OnPay. It was a bad experience due to tax errors and integrations that did not work. The net result is OnPay caused our small business to receive hundreds of dollars of fees and interest plus more in accounting costs.
Pros
OnPay is fine as long as you don't need any support. Their support team is slow and error-prone. If you are doing payroll for a small business you probably need some level of support.
Cons
The problem with OnPay is this... They often misfiled wage withholding with state government. Sometimes they made calculation errors. Other times they filed a day or two late. Either way, it cost fees, interest, and time to resolve the issue. The biggest problem was how long it took OnPay to even respond to these issue. For example, I once submitted a ticket on on [sensitive content hidden], and had OnPay submit a response on [sensitive content hidden]
. For another incident they simple never responded.
Also, OnPay did not honor the first month free that they advertise.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay
Reviewed on 23/11/2021
They have been great at helping me with IRS issues.
They have been great at helping me with IRS issues.
Pros
Reports section is a great resource. I like being able to get a year to date tally on hours, income, retirement contributions, etc.
Cons
The new employee set up is a bit tedious.
Alternatives Considered
QuickBooks Online AdvancedReasons for Choosing OnPay
SurePapyroll was expensive and not easy to use.Switched From
SurePayrollReasons for Switching to OnPay
Great product, great pricing- Industry: Printing
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll Is Now A Breeze
Reviewed on 24/09/2019
OnPay has made doing payroll enjoyable. They are quick to answer questions or concerns. They do the...
OnPay has made doing payroll enjoyable. They are quick to answer questions or concerns. They do the filings for multiple states for the same price. They will even do the year end reports like W-2s and W-3s. The ease of use is exceptional.
Pros
What I like the most is the employee portal option, as well as the ease of pulling payroll tax reports. It's very easy to make changes as needed to employees profiles.
Cons
What I like least is the function to pay Paid time off, or any other benefit, it's not as intuitive to use it. It took me a little while to figure it out.
Reasons for Choosing OnPay
The accountant doing our payroll was not very good at keeping up the different reports for the states. It was a practical decision to bring payroll in-house in order to make the changes we needed to make effectively.Reasons for Switching to OnPay
OnPay provided services for all 50 states, they did all the filings at a flat rate, and their prices were unbeatable!OnPay FAQs
Below are some frequently asked questions for OnPay.Q. What type of pricing plans does OnPay offer?
OnPay offers the following pricing plans:
- Starting from: US$40.00/month
- Pricing model: Subscription
- Free Trial: Available
First month free, base fee of $40 + $6 per employee per month
Q. Who are the typical users of OnPay?
OnPay has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does OnPay support?
OnPay supports the following languages:
English, Spanish
Q. Does OnPay support mobile devices?
OnPay supports the following devices:
Q. What other apps does OnPay integrate with?
OnPay integrates with the following applications:
Autofy, Deputy, Humanity, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Time, When I Work, Xero
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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