About OnPay
OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.
• Run payroll in minutes
• Automate all the taxes
• Let employees do more themselves
• Simplify your HR processes
• And offer top-notch benefits in any state
It’s just $36 plus $4 per person each month for everything OnPay does — easily the best value among premium payroll providers. The monthly fee includes best-in-class integrations with QuickBooks, Xero, and top time-tracking software, as well as all quarterly and year-end tax filings, and time-saving HR tools. OnPay’s team will even help you get set up by adding prior wages and employee information for you. You can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.
Pricing starting from:
US$36.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to OnPay
Key benefits of OnPay
Devices
Business size
Markets
United States
Supported Languages
English, Spanish
Pricing starting from:
US$36.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to OnPay
Images
Features
Total features of OnPay: 55
- 401(k) Tracking
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- Benefits Management
- Check Printing
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Customisable Reports
- Customisable Templates
- Data Visualisation
- Direct Deposit
- Document Management
- Document Storage
- E-Verify/I-9 Forms
- Electronic Forms
- Electronic Signature
- Employee Database
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Self Service
- HR Management
- Learning & Development
- Leave Tracking
- Multi-State
- Onboarding
- Orientation Workflow Management
- Payroll Management
- Payroll Outsourcing
- Payroll Reporting
- Policy Management
- Process/Workflow Automation
- Real Time Reporting
- Reminders
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Sick Leave Tracking
- Task Management
- Tax Compliance
- Template Management
- Third Party Integrations
- Time Off Management
- Time Off Requests
- Training Management
- Vacation/Leave Tracking
- W-2 Preparation
- Wage Garnishment
- Workflow Management
Alternatives
Gusto
Paychex Flex
QuickBooks Payroll
Quickbooks Online
Reviews
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- Industry: Financial Services
- Company size: 11-50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Payroll System
Reviewed on 31/03/2020
Great tool that is affordable and easy to use!
Great tool that is affordable and easy to use!
Pros
What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.
Cons
I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)
Alternatives Considered
GustoReasons for Choosing OnPay
Paychex is a cumbersome tool that was out-dated and not intuitive. The customer service was also not very helpful and non-responsive.Switched From
Paychex FlexReasons for Switching to OnPay
CFO liked OnPay's cost and functionality better than Gusto.- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay
Reviewed on 23/11/2021
They have been great at helping me with IRS issues.
They have been great at helping me with IRS issues.
Pros
Reports section is a great resource. I like being able to get a year to date tally on hours, income, retirement contributions, etc.
Cons
The new employee set up is a bit tedious.
Alternatives Considered
QuickBooks Online AdvancedReasons for Choosing OnPay
SurePapyroll was expensive and not easy to use.Switched From
SurePayrollReasons for Switching to OnPay
Great product, great pricing- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Product is "meh", Customer Support is subpar.
Reviewed on 27/01/2021
On-boarding was great while in the actual software. A day later I received a support e-mail...
On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay.
The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail.
The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available.
For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.
Pros
I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)
Cons
The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response.
At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.
Reasons for Switching to OnPay
Mostly cost. I didn't trial Gusto because of the cost. Wagepoint's on-boarding process was beyond ridiculous. After three weeks of jumping through hoop after hoop and tried OnPay and was up and running in an hour. Cost was also a factor after I did the math based on bi-weekly payroll.Response from OnPay
Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.
- Industry: Accounting
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Our go-to payroll software!
Reviewed on 09/11/2021
Pros
The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved.
Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time.
Cons
We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them.
Alternatives Considered
RUN Powered by ADP, Wagepoint, Rippling, ADP Workforce Now, Quickbooks Online and GustoReasons for Choosing OnPay
Mainly because of the flexibility to map items into QBO, and to get the type of reporting we needed. Onpay allows us to handle both smaller clients with a few employees and larger clients with many employees. And, has minimal upkeep... run payroll, it syncs, and we're good.Reasons for Switching to OnPay
Because Onpay did what we needed it to regarding mapping accounts, classes, locations, etc in a variety of ways. And has great support.- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Onpay is a must for small businesses
Reviewed on 23/11/2021
Pros
Ease of setup, logical workflow with double checks and warnings, this product pays for itself with its time-savings which allowing me to focus on growing my business rather than writing endless checks.
Cons
There really are no downfalls with Onpay, other than I have not had the need to utilize every tool it provides. But maybe someday as my business grows Im happy knowing OnPay is there if I need more tools.
OnPay FAQs
Below are some frequently asked questions for OnPay.Q. What type of pricing plans does OnPay offer?
OnPay offers the following pricing plans:
- Starting from: US$36.00/month
- Pricing model: Subscription
- Free Trial: Available
First month free, then $36 + $4 per employee each month.
Q. Who are the typical users of OnPay?
OnPay has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500
Q. What languages does OnPay support?
OnPay supports the following languages:
English, Spanish
Q. Does OnPay support mobile devices?
OnPay supports the following devices:
Q. What other apps does OnPay integrate with?
OnPay integrates with the following applications:
Autofy, Deputy, Humanity, QuickBooks Online Advanced, QuickBooks Time, Quickbooks Online, When I Work, Xero
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for OnPay.
