SkyTouch Hotel OS
SkyTouch Hotel OS
About SkyTouch Hotel OS
SkyTouch is a cloud-based hotel management platform suited for hotels of virtually any size or type, featuring an easy-to-use property management system (PMS), along with a rate management system to help optimize revenue, and tools for distribution management with two-way connectivity between booking engines.
SkyTouch gives you advanced property management features for managing reservations, housekeeping, direct billing, group management, automated audits, reporting, and more. You can also manage reservations via an intuitive tape chart, and oversee housekeeping with continuous room updates and two-way communication with staff.
SkyTouch’s automated rate management system features a best available rate (BAR) strategy, along with rates and inventory options that can be applied to a single or multiple properties. You can set rules to manage inventory value, and define alert triggers to automatically change BAR levels based on changes in actual occupancy. You can also manage stay restrictions, adapt rates in response to the market, define alert triggers, and set selling limits for wholesale rate plans to maximize revenue.
SkyTouch's distribution management features help you optimize online exposure to help increase reach and gain more customers via your own branded internet booking engine (IBE), and connections with online travel agencies (OTA) and global distribution systems (GDS). The unique pooled inventory model displays all available rooms with inventory synchronized across all sites whenever a booking is made, helping to reduce the risk of over-booking.
Pricing starting from:
US$5.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of SkyTouch Hotel OS
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Countries available
Australia, Canada, Mexico, United Kingdom, United States
Supported Languages
English
Pricing starting from:
US$5.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of SkyTouch Hotel OS: 35
Alternatives
Cloudbeds
SiteMinder
eZee Absolute
Newbook
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Time used
95 Reviews for UK Users
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We have been using skytouch since we changed our Hotel's name. And I must say it is fantastic.
Reviewed on 13/02/2018
Easy to use.
Easy to use.
Pros
This software is amazing to use for all of our staff. The Customer Support is 24/7 and since I work nights it helps me get all my answers needed whenever I need them. The support staff is well knowledgeable and very friendly as well. The software is very easy to use and to navigate through without much training. You can set up groups in their own tabs and even direct a payment to one room. These features are very nice when someone books more than one room from us. Another thing is this software is all server based so your computer never runs slow with trying to save everything in files on your computer.
Cons
There is only a couple of cons when it comes to Skytouch.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sky Touch in SF
Reviewed on 31/07/2019
Overall experience is excellent and cost efficient.
Overall experience is excellent and cost efficient.
Pros
Web based
Intuitive operation
Easy to use/learn
Cons
Group Aspect limited
Limited reporting capability
Response from SkyTouch Technology
Thank you for being a SkyTouch advocate! I see some notes that you've been working with Aaron Price from our Account Management team. I'll let him know of your great review.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
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- Value for Money
- Ease of Use
- Customer Support
Worst PMS system
Reviewed on 02/06/2018
Pros
There are only two positive things about this PMS system.
1. This is a web based system there can be accessed from anywhere.
2. 24/7 US based phone support.
Cons
The list on cons is long:
1.Frequent crashes and updates that does not add any useful features to the system.
2.Long list of known issues but no intentions of ever fixing these issues.
3.This system is primarily used by Choice hotels so the design and features of this PMS is geared toward choice hotels.It is not a good system for independent hotels.
4.Only few integrations and interfaces to 3rd party platforms.
5.Over bookings happens frequently and when you call them about the over bookings you are told that they will run the so called Delta Report but no body cares to follow up after that.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Sky's the Limit
Reviewed on 26/07/2019
Pros
Favorite thing with this product is the customer support is there to help you and get the best out of the product.
Cons
It updates quite a bit and leaves you without your desktop view.
Response from SkyTouch Technology
Thanks Brian!We appreciate you advocating for SkyTouch and your kind words about our support team. We're constantly improving and here 24/7 to support your business..
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Utmost User friendly program and syncs with all my OTA's
Reviewed on 18/08/2017
Better control of room inventory, rates, accurate reports.
Better control of room inventory, rates, accurate reports.
Pros
Extremely accurate; detailed reports, folios and the different views, group master is very helpful to manage charges to groups!
Cons
There are a few features that I would like added such as moving payments within a Group Master folio that are incorrectly posted to an individual folio belonging to the group. I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS!
SkyTouch Hotel OS FAQs
Below are some frequently asked questions for SkyTouch Hotel OS.Q. What type of pricing plans does SkyTouch Hotel OS offer?
SkyTouch Hotel OS offers the following pricing plans:
- Starting from: US$5.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact SkyTouch Solutions for detailed pricing information.
Q. Who are the typical users of SkyTouch Hotel OS?
SkyTouch Hotel OS has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SkyTouch Hotel OS support?
SkyTouch Hotel OS supports the following languages:
English
Q. Does SkyTouch Hotel OS support mobile devices?
SkyTouch Hotel OS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SkyTouch Hotel OS integrate with?
We do not have any information about what integrations SkyTouch Hotel OS has
Q. What level of support does SkyTouch Hotel OS offer?
SkyTouch Hotel OS offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SkyTouch Hotel OS.
Hospitality Property Management Software