--- description: Learn how Device42 can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Device42. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Device42 Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Device42](/software/111013/device42) # Device42 Canonical: https://www.getapp.co.uk/software/111013/device42 Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/111013/device42?page=2) > Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more > > Verdict: Rated **4.8/5** by 66 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Device42 Device42 provides comprehensive IT infrastructure and data center management, inviting administrators the ability to automatically generate infrastructure and device dependency diagrams. Accuracy over traditional spreadsheet-based or manual drawings promises improved infrastructure visibility, going beyond physical hardware assets to visualize blades, virtual machines, cloud servers and hosted applications. Continuous discovery automatically detects the latest infrastructure changes, while rack diagrams and room layout plans graphically represent devices and physical spaces to mirror real world setups and intuitively display information. IPv6 supported IP address management allows IPs to be searched, sorted and filtered by subnets while inventory management is supported by QR code printing and the scanning of asset labels for logging assets. Role-based access levels mean that system permissions can be defined per user, for limiting access capabilities, while centralizing encrypted password storage and management with full access audit trailing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 66 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Application Management - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - CMDB - Capacity Management - Change Management - Change Planning - Charting - Color Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) - [Data Centre Management Software](https://www.getapp.co.uk/directory/277/data-center-management/software) - [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software) - [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software) - [Configuration Tools Software](https://www.getapp.co.uk/directory/2067/configuration-tools/software) ## Alternatives 1. 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I love the ability to make mass changes to devices by exporting the data out to a spreadsheet format and re-importing versus having to touch each device individually. > > **Cons**: There are a few limitations to the current version of the product but support has been wonderful to deal with and they truly listen to their customers requests for future functionality. We are still learning the product so I can't speak on all functions as of yet. Building single scan jobs to encompass, SNMP v2/3 as well as SSH would be great versus having to build 3 different scans for the same subnet space. I'd like to see IPAM show all IP addresses for a particular subnet showing both used and unused IP's. Currently it will just show you used so you need to scan through and look for a break in the sequence versus looking for an IP with a green bubble showing it's available. These are small Cons and definitely not a show stopper for us. Just nice to haves. ----- ### "Device42 review" — 5.0/5 > **Verified Reviewer** | *22 March 2019* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Great tool with many features, you can start with one area and populate it and then move on to next area until all is linked together. We started with the IPAM area to get away from our Excel spreadsheets. I realy like the feature that lets me populate something and then export that data into Excel. In Excel I can quickly add more rows of same type of information and then import it back into Device42. We have also started to leverage the welldocumented and powerfull API. The ability to add custom fields helps you to make sure you can add business specific information. > > **Cons**: The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections. > > The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager. ----- ### "Good Product, Excellent Support\!" — 5.0/5 > **Mark** | *19 September 2017* | Banking | Recommendation rating: 5.0/10 > > **Pros**: It is easy to use, and the support folks will work with you to find a root cause – and stick with it. Great Support\! > > **Cons**: We were told that most APC UPS's were supported, but we had problems with a few of their devices. In the end, Device42 did a program rewrite and corrected everything. Well Done\! > > Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help. Not Device42 – it is intuitive and easy enough to use – if you take time to listen and learn. When we were stumped, a quick support request on their portal was answered quickly. ----- ### "A Very Good discovery tool with super quick support \!" — 5.0/5 > **Verified Reviewer** | *16 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: D42 support is very quick and to the point. Anyone who doesn't have discovery experience, can work on this tool easily. This tool helps a lot if you are going through server migration planning phase. This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications. > > **Cons**: Few reports can only be downloaded from DOQL script, there should be a direct download option for all the reports. No option available to test the targets server to ensure that scanning will be successful considering all the prerequisite. sub-appliance( WDS) dependency for windows server scanning. No CLI option > > D42 has been helping us for the server migration planning, reports are helping in application assessment and move group finalization and decide right sizing for target server. ----- ### "Very good software" — 5.0/5 > **Verified Reviewer** | *15 April 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve. In fact on more than one occasion we did a WebEx style meeting and they stayed on the WebEx much longer than I expected, all to make sure I was completely satisfied and the issue was fully resolved. > > **Cons**: The auto discovery does not automatically discover every device we use, However, when we come across something that is not being autodiscovered, Device42 programmers are more than willing to take a look and make the software as fully functioning as possible > > We are not utilizing the software to it's fullest, but primarily use it for asset management and data center views. It has been a tremendous tool for us as we have over 7,000 devices, more than 180 Comm rooms and 100 buildings. Hard to imagine tracking all those devices and rooms without this software. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/111013/device42?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/111013/device42) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data