--- description: Learn how Device42 can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Device42. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Device42 Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Device42](/software/111013/device42) # Device42 Canonical: https://www.getapp.co.uk/software/111013/device42 Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/111013/device42?page=2) > Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more > > Verdict: Rated **4.8/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Device42 Device42 provides comprehensive IT infrastructure and data center management, inviting administrators the ability to automatically generate infrastructure and device dependency diagrams. Accuracy over traditional spreadsheet-based or manual drawings promises improved infrastructure visibility, going beyond physical hardware assets to visualize blades, virtual machines, cloud servers and hosted applications. Continuous discovery automatically detects the latest infrastructure changes, while rack diagrams and room layout plans graphically represent devices and physical spaces to mirror real world setups and intuitively display information. IPv6 supported IP address management allows IPs to be searched, sorted and filtered by subnets while inventory management is supported by QR code printing and the scanning of asset labels for logging assets. Role-based access levels mean that system permissions can be defined per user, for limiting access capabilities, while centralizing encrypted password storage and management with full access audit trailing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 59 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Application Management - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - CMDB - Capacity Management - Change Management - Change Planning - Charting - Color Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) - [Data Centre Management Software](https://www.getapp.co.uk/directory/277/data-center-management/software) - [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software) - [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software) - [Configuration Tools Software](https://www.getapp.co.uk/directory/2067/configuration-tools/software) ## Alternatives 1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (692 reviews) 2. [ServiceNow](https://www.getapp.co.uk/software/9156/servicenow) — 4.5/5 (348 reviews) 3. [ServiceTonic](https://www.getapp.co.uk/software/2072659/servicetonic) — 4.6/5 (5 reviews) 4. [SmartITSM](https://www.getapp.co.uk/software/2068888/smartitsm) — 4.6/5 (8 reviews) 5. [BOSSDesk](https://www.getapp.co.uk/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews) ## Reviews ### "Pretty much THE best datacenter inventory software" — 5.0/5 > **Yuriy** | *30 April 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Easy to find information. Easy to capture information. > > **Cons**: Appliance can be moody sometimes, with disk space issues and database issues. ----- ### "Easy to Use" — 5.0/5 > **Nick** | *22 September 2022* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Setting up the server and the scans, and it handles itself. Being able to track users, the machines they use and software they have installed has been very helpful. > > **Cons**: At times it doesn’t know how to categorize some laptops. The software really struggles to know how to label a Surface Pro. > > Been a great product and overall experience. ----- ### "Good Product, Excellent Support\!" — 5.0/5 > **Mark** | *19 September 2017* | Banking | Recommendation rating: 5.0/10 > > **Pros**: It is easy to use, and the support folks will work with you to find a root cause – and stick with it. Great Support\! > > **Cons**: We were told that most APC UPS's were supported, but we had problems with a few of their devices. In the end, Device42 did a program rewrite and corrected everything. Well Done\! > > Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help. Not Device42 – it is intuitive and easy enough to use – if you take time to listen and learn. When we were stumped, a quick support request on their portal was answered quickly. ----- ### "Device42 provides an amazing single pane of glass look into your environment." — 5.0/5 > **Christopher** | *30 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The feature set for Device42 is fantastic, we were pricing out only ITAM systems when we came across the product line, and for less money than any of the other ITAM systems we looked at, Device42 came with an ITAM, IPAM, a software licensing tool, and a support team that actually answers questions and provides access to live agents rather than some anonymous support team. Their support people are great, even for casually emailed questions to their support address, I get actual responses (not just a canned "We got your email" response) in typically a couple hours. They have helped me a TON with setting up the software, which is amazingly helpful in tempering the only "con" we have found with Device42 so far (more on that below). > > **Cons**: We have been using Device42 for a few months now, an the only "complaint" I would say that I have found is that the setup was very involved, and required substantial support from the Device42 support team. That said...they were available literally every step of the way, and helped me get through anything I got stuck on over remote session. > > Overall, Device42 has been a fantastic addition to our IT software stack. With the feature set included with the product, we ended up with a very powerful tool that has fulfilled needs way above and beyond our initial project scope, and at a fraction of the price of other competing products. If you are looking for an ITAM system, and you don't at least do a Proof of Concept rollout of Device42, you're making a mistake. ----- ### "D42 - system for daily use" — 5.0/5 > **Gennady** | *12 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Too much to type. Too much to type. Too much to type. > > **Cons**: Module patch panel design have to be re-build. You have to create/fix (if you think you have it) a bundle "Storage Room" - "Storage Cabinet". > > I can not leave, I am blind without this software. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/111013/device42?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/111013/device42) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data