About Paychex Flex

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.

Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.

Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Paychex Flex

  • Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
  • Automatic notifications serve to alert users to potential payroll issues.
  • Intuitive, user-friendly interface aims to make running payroll simple.
  • Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
  • Offers 24/7 tech support from experienced professionals.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Paychex Flex Software - Applicant Tracking
    Paychex Flex Software - Retirement Data
    Paychex Flex Software - Simple Payroll Processing
    Paychex Flex Software - Employee Snapshot
    View 5 more
    Paychex Flex video
    Paychex Flex Software - Applicant Tracking Paychex Flex Software - Retirement Data Paychex Flex Software - Simple Payroll Processing Paychex Flex Software - Employee Snapshot

    Features

    Total features of Paychex Flex: 56

    • 360 Degree Feedback
    • 401(k) Tracking
    • Access Controls/Permissions
    • Accounting Integration
    • Alerts/Notifications
    • Applicant Tracking
    • Approval Process Control
    • Assessment Management
    • Attendance Tracking
    • Background Screening
    • Benefits Management
    • Biometric Recognition
    • Calendar Management
    • Candidate Profiles
    • Candidate Tracking
    • Check Printing
    • Compensation Management
    • Compliance Management
    • Compliance Tracking
    • Customisable Reports
    • Direct Deposit
    • Email Templates
    • Employee Database
    • Employee Onboarding
    • Employee Profiles
    • Employee Scheduling
    • FMLA Administration
    • HR Management
    • Internal HR
    • Interview Scheduling
    • Job Posting
    • Learning & Development
    • Leave Tracking
    • Mobile Access
    • Multi-State
    • Onboarding
    • Overtime Calculation
    • Payroll Management
    • Payroll Outsourcing
    • Payroll Reporting
    • Performance Management
    • Real Time Reporting
    • Recruitment Management
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Self Service Portal
    • Tax Compliance
    • Time & Attendance
    • Time Off Management
    • Time Tracking
    • Training Management
    • Vacation/Leave Tracking
    • W-2 Preparation
    • Wage Garnishment
    • Workflow Management

    Alternatives

    ADP Workforce Now

    4.4
    #1 Alternative to Paychex Flex
    ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for...

    Gusto

    4.7
    #2 Alternative to Paychex Flex
    Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the...

    Paylocity

    4.3
    #3 Alternative to Paychex Flex
    Paylocity is a web based payroll and HR solution for small, medium and enterprise organizations.

    RUN Powered by ADP

    4.5
    #4 Alternative to Paychex Flex
    RUN Powered by ADP® is a proven small business payroll solution built with ADP’s experience and knowledge gained from...

    Reviews

    Overall rating

    4.1 /5
    (1,101)
    Value for Money
    3.9/5
    Features
    4.0/5
    Ease of Use
    4.1/5
    Customer Support
    3.9/5

    Already have Paychex Flex?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 1,101
    Steven r W.
    Overall rating
    • Industry: Accounting
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Calm in a sea of changing regulations

    Reviewed on 08/06/2021

    We had considered hosting our own payroll, however, with the craziness of COVID and regulations we...

    We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

    Pros

    The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

    Cons

    At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

    Alternatives Considered

    Payroll Relief

    Reasons for Choosing Paychex Flex

    ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.

    Switched From

    RUN Powered by ADP

    Reasons for Switching to Paychex Flex

    We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.
    Cristiano C.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Simple payroll & employee management system, ideal for small businesses.

    Reviewed on 08/12/2021

    If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll...

    If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll processing solution.

    Pros

    The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.

    Cons

    Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.

    Alternatives Considered

    ADP Workforce Now and QuickBooks Payroll

    Reasons for Switching to Paychex Flex

    Price and ease of implementation. That being said, we have switched to ADP Workforce now after 2 years with Paychex
    Paola B.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Not very happy with Paychex Flex

    Reviewed on 06/01/2022

    I was exited to work with them. The system seemed simple for my small operation and pricing seemed...

    I was exited to work with them. The system seemed simple for my small operation and pricing seemed to be right. Sales Rep was very helpful and confident.
    They quoted a flat monthly fee of $40.00 plus $4 per employee regardless of the number of deposits per month. Then from month 1 they began billing me per payroll period. I complained several times, and they credited a few bucks back, but each month was the same. After 1 year they'd forgotten of their original quote and denied the whole thing. Then pricing started to go higher.
    I went from a $44 per month promise to a $51.00 per payroll period (bonuses processed separately)

    In the end my annual budget tripled for 1 year. At times I would pay up tp $153.00 per month for 1 employee.

    They also warned payroll should be turned in 48 hrs ahead, but I would always get a reminder from my payroll specialist. However, in one occasion there was a holiday in between. It was one of those holidays where most people work. Paychex did not send a reminder so I figured they'd work just like me. Next day, we get a $150.00 fine for not submitting hours on time (72 hrs in advance). Apparently, they were among the fortunate ones to get the day off. Only they forgot to give us the heads up. It soon became my job to be asking them at every upcoming holiday.

    Finally one day I submitted my hrs but they forgot to deposit my employee's paycheck.

    At that point it was time to go.

    Pros

    I run 2 companies with 1 employee each. I really liked the simplicity of submit the payroll. It didn't take much of my time. But then they started sending formatted charts to fill and more information to submit. Still, it was simple enough. Not much to complain about.

    Cons

    Customer Service is terrible.
    I'm not the kind of person that requests to talk to the boss of your boss, but a payroll specialist can only do so much; So when you have a billing concern or service complaint because you employee did not get his pay, expect that no one will be in charge.

    Megan M.
    Overall rating
    • Industry: Printing
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Good product, easy to use

    Reviewed on 31/12/2021

    Pros

    We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.

    Cons

    We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.

    Jessica D.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Takes the fuss out of payroll

    Reviewed on 26/11/2021

    It has been a wonderful resource over the past 10+ years for our small home health care business.

    It has been a wonderful resource over the past 10+ years for our small home health care business.

    Pros

    Ease of use. Able to add more than one admin and give that person full control too. Able to use the app on the go.

    Cons

    You can't manually set up certain benefits which would be helpful if you know what you want. WE have a PTO benefit that we are still trying to work out the kinks for.

    Alternatives Considered

    ADP Workforce Now

    Reasons for Switching to Paychex Flex

    pricing and it interfaced with NYSIF, state tax insurance program
    Showing 5 reviews of 1,101 Read all reviews

    Paychex Flex FAQs

    Below are some frequently asked questions for Paychex Flex.

    Paychex Flex offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact Paychex for detailed pricing.

    Paychex Flex has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000

    Paychex Flex supports the following languages:

    English

    Paychex Flex supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Paychex Flex integrates with the following applications:

    Altametrics, BambooHR, Clover, Hubworks Suite, Quickbooks Online, Sage Intacct, Xero

    Paychex Flex offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Paychex Flex.