About Operto Teams
Operto Teams (formerly VRScheduler) is a vacation rental and housekeeping management software which enables property managers, cleaning companies, hot tub service companies, and vacation rental owners to streamline employee and task scheduling, using a drag-and-drop scheduling calendar with workload balancing and color-coded regions. Designed to automate vacation rental operations, Operto Teams supports booking auto-import, task generation, completion notifications, reports, alerts, and checklists.
Operto Teams organizes all vacation rental data, giving users central access to information on tasks, employees, vendors, issues and property workflow. The activity dashboard shows users their most important tasks at-glance, while the master calendar allows users to view all rental activity, from across all of their properties. Operto Teams' calendar ensures users know which tasks are scheduled, who is assigned to each task, and when they are completed. The calendar also records notes on property damage, maintenance, booking dates, and more.
Mobile-friendly employee dashboards allow staff to keep notes and checklists, as well as record any damage, maintenance, or lost and found items from any mobile device. Issue tracking technology and task creation rules enable users to automate issue management and task management activity. With task creation rules, users can automate tasks for situations such as arrival cleaning, 6 month deep cleans, inventory checks, and more. iCAL imports allow users to import bookings directly from booking software including Airbnb, HomeAway and LiveRez.
Key benefits of Operto Teams
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great all-in-one tool for small and large businesses
Reviewed on 02/01/2020
VRS has been an amazing tool when coordinating our housekeeping teams and schedules. Virtually no...
VRS has been an amazing tool when coordinating our housekeeping teams and schedules. Virtually no bugs and customer support [SENSITIVE CONTENT HIDDEN] has been prompt and extremely helpful.
Pros
Detailed multi-calendar allows us (and our teams in the field) to easily visualize 100+ properties from a single, birdseye view.
Task management automations are easy to setup for housekeeping.
Cons
Limitations with invoice creation and quality of the API connection with our Property Management Software. Overall, the system works just fine but we wish VRS had a few more tools to connect our tasks with our maintenance pipeline and revenue.
Alternatives Considered
BreezewayReasons for Switching to Operto Teams
Cheaper and easier.Response from Operto Guest Technologies
Hi Tyler,
Thank you for your 5-star review of VRScheduler!
In regards to your requests, I have good news. We currently have invoicing via stripe in Beta, and will have an API available and a connection with Zapier that will provide the connections by the end of this quarter. I will reach out directly to dicuss.
Thanks again for your amazing review!
Jill
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect software for scheduling your staff for your Vacation rental management Company!
Reviewed on 12/09/2018
My experience is fantastic. I am so relived we finally found a software program for scheduling...
My experience is fantastic. I am so relived we finally found a software program for scheduling staff and guest needs that actually works. Our company has about 130 plus properties. This company is great to work with and has been more than accommodating to us and has been constantly improving anything brought to there attention. I have looked for over 4 years and use to manually do all the schedules and payroll. This saves time, it makes sure things get done, it creates a lot more structure, puts you more on auto pilot, can customize things to fit your company needs. My staff loves it also. I don't know what I would do with out it now that I am in it completely!
Pros
It puts my mind at ease knowing I can rely on this program. Everything that pops up moment to moment gets scheduled in ASAP, this way nothing is missed. It is integrated with our reservation system and everything is kind of on auto pilot. The owner is awesome to work with and very accommodating. This is a very workable system.
Cons
Could use a APP on this program. I also would like when I inactivate employees on the VR, if it would delete them altogether and maybe be able to pull up in a archive folder instead. That way won't loose their info, but its out of the way for when you run reports . Same thing with starting a new property, can archive or delete old rules to not have to scroll though. Nothing major.
Response from Operto Guest Technologies
Hi Lisa,
Thank you for your review of our vacation rental software. We are so happy it is working for scheduling your staff.
Thanks too for your feedback regarding the filtering and archiving. We will improve this area and get back to you directly.
Cheers,
VRScheduler
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent Client Services, Favorable Features
Reviewed on 31/07/2019
CSR did an amazing job at training our team and continues to provide outstanding support. She is...
CSR did an amazing job at training our team and continues to provide outstanding support. She is responsive and gives us a sentiment that she truly cares for her clients. More so, VRS has definitely added value to our guest services protocol - hope our requests can be successfully integrated as well.
Pros
Love how ways it is to set up and how user friendly program is - training the team was relatively easy.
Perhaps best part of VRS is diligence of client services.
Cons
There's some specific requests we'd like to see being:
1. Ability to capture and report any reviews and ratings from guests' OTAs into VRS: particularly cleans. We'd like to correlate cleaning reviews to the cleaner for performance metrics and employee recognition
2. See who assigned the task
3. Ability to have team add cleaner from third-party cleaning company without an administrator
4. Ability to connect to Your Welcome Tablet and communicate any late check out requests
Response from Operto Guest Technologies
Hi Lili,
Thank you for your review!
We are very happy to hear that you are pleased with our Customer Support Team, and ease of setup.
In regards to your list of requested functionality, thank you for your feedback, and although VRScheduler does not offer functionality that pertains to the guest side of the industry, I do like your idea of tracking quality control in the system and will present it to our Development Team.
We know our customers are very busy, so thank you again for finding time in your day to write this review.
Elaina
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy with VRScheduler
Reviewed on 14/01/2021
We have definitely been saved many times by VRScheduler with cleanings being arranged/set up for...
We have definitely been saved many times by VRScheduler with cleanings being arranged/set up for last minute bookings as well as property inspections being set up/arranged prior to check ins!
Pros
We love how customizable it is to our business and the integration went easily with Ownerrez. It automatically arranges cleanings/inspections which helped free up A LOT of time. We are able to put specific instructions/requests for each property for the cleaner so nothing gets missed. Customer service is always nice, helpful and respond in a timely manner.
Cons
It takes a bit of time to update the system once a change is made.
*We wish there was an SMS messaging system we could send out to our vendors/cleaners regarding last minute changes/notes they need to be aware of.
Response from Operto Guest Technologies
Dear Toni
Thank you so much for your great feedback. We are delighted to have another satisfied customer and love how easy our system was for you to implement and how timesaving and efficient it has proven to be for you.
With regards to an SMS messaging system, we have recently added a Slack integration. I will reach out to be sure you know how to implement this piece.
In the meantime, please stay safe and if we can assist you with anything VRScheduler related then just give us a shout.
Kind regards and stay safe
Jill Mason, CEO VRScheduler
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome cleaning business management software
Reviewed on 13/01/2021
This company is super responsive, and knows what it’s like in the field and on the management side...
This company is super responsive, and knows what it’s like in the field and on the management side of things. I have had nothing but positive experiences with VRS.
Pros
I love how we can link our vacation rental owner schedules directly to our scheduling calendar. I like the ease of making changes on the calendar, and I really like how simple it is to communicate jobs and notes to staff.
Cons
We are in communication with the development team at VRS about a couple of additional features we would like to see. But that’s only because we’ve added residential cleans, on top of our vacation rentals. As for vacation rental cleaning management software, I couldn’t ask for anything more.
Response from Operto Guest Technologies
Dear Kim,
Thank you for your truly amazing 10/10 score.
We are delighted that your job is now so much easier since you started to use the VRScheduler and we appreciate your recommendation as well as thoughtful words regarding our truly amazing staff members.
If we ever have any questions regarding VRScheduler then please don't hesitate to reach out to us.
Warm regards and please stay safe
Jill Mason, CEO VRScheduler
Operto Teams FAQs
Below are some frequently asked questions for Operto Teams.Q. What type of pricing plans does Operto Teams offer?
Operto Teams offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
$70/month for up to 10 properties, $7/property/month each additional.
Q. Who are the typical users of Operto Teams?
Operto Teams has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Operto Teams support?
Operto Teams supports the following languages:
English
Q. Does Operto Teams support mobile devices?
Operto Teams supports the following devices:
Q. What other apps does Operto Teams integrate with?
Operto Teams integrates with the following applications:
365villas, Apaleo, Beds24, Booking Automation, BookingSync, Bookster, Cloudbeds, Escapia, Guesty, Guesty For Hosts, Hospitable.com, Hostaway, Hostfully Property Management Platform, JetStream, Kigo, Lavanda, LiveRez, Lodgable, Lodgify, Lodgix, Mews, MyVR, Newbook, OwnerRez, RNS Timeshare Management Software, Rentals United, Smoobu, Tokeet, Uplisting, V12, WebRezPro, Zeevou, eviivo
Q. What level of support does Operto Teams offer?
Operto Teams offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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