Guesty
About Guesty
Guesty is a globally renowned, all-in-one property management software designed specifically for professional short-term and vacation rental companies operating across multiple booking sites. This platform redefines property management by centralizing activities and automating repetitive, time-consuming operations, enabling users to scale their businesses efficiently.
At its core, Guesty's property management software (PMS) offers a comprehensive suite of features that cater to every aspect of property management. The Channel Manager is a standout tool, allowing users to manage various booking channels like Airbnb, HomeAway, Booking.com, VRBO, and Expedia from one central location. This integration simplifies management and increases efficiency significantly.
The Multi-Calendar feature is a game-changer for property managers. It displays all reservations, regardless of the booking source, on a single, easy-to-navigate dashboard. This unified view enables managers to control pricing and availability across all listings seamlessly, ensuring maximum occupancy and revenue.
Guesty's Unified Inbox revolutionizes communication with guests. It consolidates all messages, whether via email, SMS, or Airbnb, into a single thread. This feature not only streamlines communication but also provides reservation information relevant to each guest for quick reference.
Automation Tools in Guesty are designed to save time and enhance guest experiences. These tools automate routine guest communications, respond to booking inquiries, notify guests about payment collection, generate reviews, and much more.
Reporting and Analytics Tools are another vital component of Guesty’s offering. They enable property managers to track commissions, build revenue reports, and view other crucial data. Users can create, save, and share customized reports to analyze and monitor their business success.
The Mobile Management App extends the power of Guesty to mobile devices, allowing managers to utilize its tools on-the-go. The app includes Task Management features, enabling staff coordination and progress monitoring, vital for efficient operations.
Guesty also facilitates the promotion of listings through a Branded Booking Website, which synchronizes with all listings from the user's account. This feature enhances the visibility and reach of properties.
Payment Processing in Guesty is secure and user-friendly. The platform supports the receipt and collection of payments and allows for the scheduling of auto-payments. Additionally, it enables users to automatically log transactions, send invoices, and view balances.
The Owners Portal is a unique feature where users can share and visualize data with homeowners. This portal also allows homeowners to reserve time in their properties, adding an extra layer of convenience.
Lastly, Guesty's 24/7 Guest Communication Services ensure that guest inquiries and support needs are always addressed promptly by a team of customer service experts, available round the clock.
With direct integrations with major OTAs like Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United, and a vast array of third-party resources, Guesty stands as a comprehensive solution for managing short-term property rentals effectively and effortlessly.
Pricing starting from:
US$23.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Guesty
- Reduce time spent on routine tasks by 50% with Guesty's advanced automation tools.
- Centralize operations and enhance team collaboration with all activities and information accessible in one platform.
- Expand market reach and increase bookings by seamlessly exporting listings to numerous major OTAs.
- Create your own branded website with Guesty, driving direct bookings and significantly cutting OTA fees.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$23.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Guesty: 134
Alternatives
Smoobu
Booking Automation
Escapia
Tokeet
Reviews
Already have Guesty?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Vacation Rental Software
Reviewed on 01/07/2024
My overall experience has been a great one!
My overall experience has been a great one!
Pros
There are so many things. Guesty is the best! There is nothing I need to accomplish with airbnb that Guesty does not provide.
Cons
I can't think of anything really. I had an issue with connecting vrbo to my Guesty account but this was taken care of within a few days.
Response from Guesty
Thanks, Gayon! Helping our customers thrive is what motivates us every day at Guesty.
- The Guesty Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guesty is the ONLY software you should use
Reviewed on 07/12/2023
Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that...
Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze.
What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled.
In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.
Pros
Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.
Cons
There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.
Response from Guesty
Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty..
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Started out great, last 6 months have been a nightmare!
Reviewed on 07/03/2024
when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have...
when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious,
Pros
They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties
Cons
their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars
Response from Guesty
Hello Clayton,
Thank you for taking the time to provide your feedback. We genuinely appreciate your insights, and your concerns regarding the recent software changes impacting occupancy, Booking.com mapping issues, and billing/pricing changes not being fulfilled have been carefully noted.
We understand the importance of addressing these issues promptly. Specifically, we want to assure you that we are actively working on rectifying the billing/pricing changes that were promised but not fulfilled. Our team is dedicated to resolving this matter to your satisfaction.
We value your partnership and are committed to ensuring a positive experience for you on our platform. Please stay in touch, and we'll keep you updated on the progress.
Thank you for your continued trust in our services.
Best,
The Guesty Team
- Industry: Retail
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use website to get short term rentals.
Reviewed on 23/09/2024
Pros
Its a very easy to use tool both to list and get properties on rent
Cons
Took a bit of learning on how to setup things
Response from Guesty
Rupa,
Your insights are invaluable to us. We're committed to evolving alongside you and supporting your business's journey.
Thanks!
The Guesty Support Team
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guesty is the gold standard for vacation rental property managers
Reviewed on 22/09/2023
There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry....
There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.
Pros
- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.
Cons
- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.
Guesty FAQs
Below are some frequently asked questions for Guesty.Q. What type of pricing plans does Guesty offer?
Guesty offers the following pricing plans:
- Starting from: US$23.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.
Q. Who are the typical users of Guesty?
Guesty has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Guesty support?
Guesty supports the following languages:
Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish
Q. Does Guesty support mobile devices?
Guesty supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Guesty integrate with?
Guesty integrates with the following applications:
Beyond, PriceLabs, Properly, Rentals United, Stripe
Q. What level of support does Guesty offer?
Guesty offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Guesty.
- Real Estate Property Management Software
- Hospitality Property Management Software
- Rental Property Management Software
- Vacation Rental Software
- Hotel Management Software
- Channel Management Software
- Lease Management Software
- Property Management Accounting Software
- Campground Management Software
- Online Booking Systems
- Motel Software
- Apartment Management Systems
