Column Case Management

About Column Case Management
Column Case Management is a web-based investigation management solution designed for law enforcement, financial services, and investigative industries. The SaaS solution aids with complex case management workflows by providing features such as service level agreements (SLAs), approval process control, business process automation, self service incident reporting, audit trails, role-based permissions, evidence management, and more.
In order to facilitate the management and collaboration on investigative cases, Column Case Management allows users to access all consolidated case information in one place through a searchable system. The Google style search engine crawls the whole database for documents or information relating to a keyword and can be filtered by case, people, sites, property, due date, attachments, and more. Each case file contains key information including case disposition, notes, characteristics, document attachments, records and evidence, and role-based permissions can be setup to control which employees have access to data.
Business processes such as incident ticket assignment, prioritization, email notifications, duplicate data flagging, reporting, audit logging, and more, can be automated through customizable workflows. Service level agreements can be configured to ensure employees meet their assignment targets and deadlines and full audit logs are automatically generated to facilitate the tracking and monitoring of team activity and performance. With Column Case Management, users can gain business intelligence and explore trends through visual, graphical analytics, and custom dashboards can be created for quick access to real-time data to aid with business decisions.
Key benefits of Column Case Management
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Reviews
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- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Case Management Implementation
Reviewed on 14/06/2019
Pros
The software helps us prioritize and manage various problems we have in our organization. The software has been implemented on the AR framework and integrates with BMC/Remedy to automatically create a case record for us to complete our investigation. Our investigation includes storing documentation and adding data to better quantify the issue.
Cons
Support in a large corporate environment--with different security, processes, and architecture--proves to be difficult. That said, Column IT appears to be receptive and committed to obtaining feedback and bettering their overall processes.
- Industry: Law Enforcement
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Column Case Investigative Review
Reviewed on 23/05/2019
The Column Case Management System is perfect to manage an investigation from start to finish. ...
The Column Case Management System is perfect to manage an investigation from start to finish. Anything related to an investigation is saved in Column. We don't even keep hard copies once the documents are saved in Column. The Journal entries tell the story of the investigation. We did a customization to request and generate subpoenas right from Column. What a time saver and once again, very user friendly.
Pros
Very user friendly. It is very easy for the investigators and auditors to keep track of everything that has been assigned to them and at any given time they can see just where things are at on a specific investigation.
Cons
At this time there is really nothing that I can say.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall usability and satisfaction
Reviewed on 28/05/2019
We use this application for our Non-IT Help Desks. Basically, if you're not the IT shop, you're...
We use this application for our Non-IT Help Desks. Basically, if you're not the IT shop, you're using Column Case Management. It is the best suited application for this scenario. Many want to go the route of ITSM suite for this, but it's not optimal. ITSM suites align IT services with lines of business, which limits its use when only being used with a line of business.
Pros
This application is extremely robust. There's not much it can't do. Not to mention, if it can't do it OOTB, it can be customized (albeit at a cost) to do what you need it to. But, having said that, i think the biggest advantage Column has against most (if not all) of their competitors, is the use of Float/Concurrent licenses. this brings the overall yearly maintenance costs drastically down, as compared to their competition.
Cons
The customization aspect get get very pricey. Although I believe in later versions of the application, upgrades don't take additional customizations, in our situation currently, it will cost us additional money for us to upgrade so the same customizations remain in the latest version.
Column Case Management FAQs
Below are some frequently asked questions for Column Case Management.Q. What type of pricing plans does Column Case Management offer?
Column Case Management offers the following pricing plans:
- Starting from: US$20,000.00/year
- Pricing model: Subscription
- Free Trial: Available
Contact Column Case Management for pricing information. [email protected]
Q. Who are the typical users of Column Case Management?
Column Case Management has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Column Case Management support?
Column Case Management supports the following languages:
English
Q. Does Column Case Management support mobile devices?
Column Case Management supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Column Case Management integrate with?
We do not have any information about what integrations Column Case Management has
Q. What level of support does Column Case Management offer?
Column Case Management offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
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