Birdeye

4.7 (645)
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#1 most trusted reputation and customer experience platform

About Birdeye

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.


Key benefits of Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • Birdeye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • Birdeye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • Images

    Birdeye Software - Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.
    Birdeye Software - Uncover opportunities to outrank and outperform the competition with Birdeye Insights and Benchmarking.
    Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard.
    Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions.
    Birdeye Software - Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.
    Birdeye Software - Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.
    Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search.
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
    View 19 more
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye Software - Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.
    Birdeye Software - Uncover opportunities to outrank and outperform the competition with Birdeye Insights and Benchmarking.
    Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard.
    Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions.
    Birdeye Software - Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.
    Birdeye Software - Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.
    Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search.
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family

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    Birdeye

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    Features

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    Integrations

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    Ease of Use

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    Value for Money

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    Reviews

    Overall rating

    4.7 /5
    (645)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support
    4.7/5

    Already have Birdeye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 645
    Jessica
    Jessica
    Overall rating
    • Industry: Building Materials
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Reviews=Revenue w/BirdEye as Your Guide

    Reviewed on 30/01/2020

    Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing,...

    Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.

    Pros

    Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

    Cons

    Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

    Response from Birdeye

    Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.

    Thad
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Good product, but flawed

    Reviewed on 24/08/2022

    The support team really wants to do a good job and can make up for the product's shortcomings....

    The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.

    Pros

    Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

    Cons

    We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

    Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

    Alternatives Considered

    Grade.us

    Reasons for Choosing Birdeye

    Birdeye's integration with our client's patient management systems was a game changer.

    Switched From

    Yext and Grade.us

    Reasons for Switching to Birdeye

    Birdeye's integration with our client's patient management systems was a game changer.

    Response from Birdeye

    Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!

    Jared
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Better Solutions Available. (BirdEye cares about their business not yours.)

    Reviewed on 04/08/2023

    The software is decent. It seems to me that BirdEye cares more about their business, than their...

    The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.

    Pros

    The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.

    Cons

    Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.

    Jason
    Overall rating
    • Industry: Computer Networking
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best in the Business

    Reviewed on 07/03/2024

    It's an easy-to-use platform to request and collect reviews from customers. I especially like the...

    It's an easy-to-use platform to request and collect reviews from customers. I especially like the user-friendly interface and appreciate how easy it is for businesses to manage their reviews and respond promptly to customer feedback.

    Pros

    I love the dashboard and how easy the onboarding process is for my clients. My MSP has many clients in different industries using Birdeye. They all love it and appreciate it.

    Cons

    Nothing. Everything is really good with this product.

    Chris
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great for Dentists

    Reviewed on 24/08/2022

    Biggest benefit has been a significant increase in reviews for our practices that have integrated...

    Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.

    Pros

    Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

    Cons

    Support is all about closing tickets and not really about fixing problems.

    Alternatives Considered

    BrightLocal, Weave and Podium

    Reasons for Choosing Birdeye

    Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good.

    Switched From

    Yext

    Reasons for Switching to Birdeye

    Birdeye had the most depth of dental system integrations of all the platforms

    Response from Birdeye

    Thank you for sharing your feedback, Chris!

    Showing 5 reviews of 645 Read all reviews

    Birdeye FAQs

    Below are some frequently asked questions for Birdeye.

    Birdeye offers the following pricing plans:

    • Starting from: US$350.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Birdeye has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Birdeye supports the following languages:

    English

    Birdeye supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Birdeye integrates with the following applications:

    ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldLocate, FieldRoutes, Filevine, FiveStars, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac a Sensei product, PatientNow, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice Fusion, Practice-Web, PracticeWorks a Sensei product, QSIDental Web, QuickBooks Desktop Enterprise, QuickBooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter/X, Vagaro, Veriforce - Dupe, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk

    Birdeye offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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