About Birdeye

Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Birdeye

Key benefits of Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Mexico, New Zealand, Puerto Rico, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Birdeye

    Images

    Birdeye Software - Unified Inbox
    Birdeye Software - Ticketing
    Birdeye Software - Surveys
    Birdeye Software - Reports
    Birdeye Software - Manage listings
    Birdeye Software - Customer sentiment analysis
    Birdeye Software - Overview
    View 8 more
    Birdeye video
    Birdeye video
    Birdeye Software - Unified Inbox Birdeye Software - Ticketing Birdeye Software - Surveys Birdeye Software - Reports Birdeye Software - Manage listings Birdeye Software - Customer sentiment analysis Birdeye Software - Overview

    Features

    Total features of Birdeye: 126

    • 2-Way Messaging
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Audience Targeting
    • Auto-Responders
    • Automated Responses
    • Benchmarking
    • CRM
    • Campaign Analytics
    • Campaign Management
    • Campaign Scheduling
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Competitive Analysis
    • Conditional Logic
    • Configurable Alerts
    • Contact Management
    • Content Management
    • Customer Engagement
    • Customer Experience Management
    • Customer Segmentation
    • Customisable Branding
    • Customisable Forms
    • Customisable Questions
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualisation
    • Drag & Drop
    • Email Alerts
    • Email Marketing
    • Email Reminders
    • Engagement Tracking
    • Feedback Management
    • File Sharing
    • Filtering
    • Gamification
    • Group Messaging
    • Human Handover
    • Impact Measurement
    • Influencer Tracking
    • Keyword Tracking
    • Knowledge Base Management
    • Knowledge Management
    • Live Chat
    • MMS
    • Mass Texting
    • Message Personalisation
    • Mobile Access
    • Mobile Alerts
    • Mobile Survey
    • Monitoring
    • Multi-Channel Campaigns
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Language
    • Multi-Location
    • Negative Feedback Management
    • Offline Form
    • One-to-One Messaging
    • Performance Metrics
    • Predictive Analytics
    • Proactive Chat
    • Progress Tracking
    • Pulse Surveys
    • Question Branching
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Real-time Updates
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Reputation Management
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • SEO Management
    • SMS Messaging
    • Scheduled Messaging
    • Screen Sharing
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On
    • Skip Logic
    • Social Listening
    • Social Media Integration
    • Social Media Monitoring
    • Social Sharing
    • Support Ticket Management
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Text Analysis
    • Third Party Integrations
    • Transcripts/Chat History
    • Trend Analysis
    • URL Customisation
    • Video Chat
    • Visual Analytics
    • Website Analytics
    • Website Integration
    • Website Monitoring
    • Website Visitor Tracking
    • Widgets

    Alternatives

    Podium

    4.4
    #1 Alternative to Birdeye
    Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on...

    Trustpilot

    4.5
    #2 Alternative to Birdeye
    Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and...

    Grade.us

    4.8
    #3 Alternative to Birdeye
    Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on...

    Reputation

    4.3
    #4 Alternative to Birdeye
    Reputation.com is a reputation management solution, which helps multi-location businesses monitor and improve online...

    Reviews

    Overall rating

    4.7 /5
    (385)
    Value for Money
    4.5/5
    Features
    4.7/5
    Ease of Use
    4.7/5
    Customer Support
    4.7/5

    Already have Birdeye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 385
    Nick F.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Best choice for review management platforms

    Reviewed on 24/07/2020

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but...

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

    Pros

    We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

    Cons

    Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

    Alternatives Considered

    Sprout Social, Podium and Trustpilot

    Reasons for Switching to Birdeye

    We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

    Response from BirdEye

    Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

    Amy S.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Automated Reviews Made Easy!

    Reviewed on 30/04/2021

    Overall I am very pleased with the product. It is a huge improvement from who we previously used....

    Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.

    Pros

    I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

    Cons

    There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
    More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.

    Alternatives Considered

    Grade.us, Podium and ReviewBuzz

    Reasons for Choosing Birdeye

    Nearby Now lacked the ability to automate on a number of platforms. It also did not offer the variety of customizations that Birdeye does. Our company wanted to focus more on earning third-party reviews, whereas Nearby Now focused more so on earning first-party reviews on their platform first which we do not find as valuable as Google and Facebook.

    Reasons for Switching to Birdeye

    It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation.
    Verified Reviewer
    Overall rating
    • Industry: Automotive
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Reputation management made easy

    Reviewed on 21/12/2021

    In this day and age, reviews are important. Most of our potential customers will look us up online...

    In this day and age, reviews are important. Most of our potential customers will look us up online and check out our reviews before they decide to do business with us. Birdeye makes it easy to request reviews from our customers. It also makes it easy to respond to reviews on all of the many sites people leave reviews from one place.

    Pros

    Birdeye makes it easy to request, monitor and respond to reviews.

    Cons

    Setup and use is easy. I couldn't ask for anything more.

    Peter S.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Over charged over promised bait and switch, deceit, and non stop billing issues!

    Reviewed on 19/11/2021

    I lost money by using BirdEye and they still wont fix the issues!

    I lost money by using BirdEye and they still wont fix the issues!

    Pros

    The ability to get more reviews on google

    Cons

    Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

    Alternatives Considered

    Podium and Swell

    Reasons for Choosing Birdeye

    They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

    Reasons for Switching to Birdeye

    They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
    Abby A.
    Overall rating
    • Industry: Real Estate
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Birdeye is wonderful!

    Reviewed on 14/10/2021

    Pros

    Birdeye is so helpful for our company. The real time text feature with future prospects makes communication so simple and effective.

    Cons

    There isn't anything I like "least" about this software. I do wish that text conversations could be assigned to multiple people however.

    Showing 5 reviews of 385 Read all reviews

    Birdeye FAQs

    Below are some frequently asked questions for Birdeye.

    Birdeye offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Birdeye has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Birdeye supports the following languages:

    English

    Birdeye supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Birdeye integrates with the following applications:

    ABELDent, ASI-ware, AccuLynx, AdvancedMD EHR, AestheticsPro, AppointmentPlus, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Curve Dental, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, Eaglesoft, EndoVision, Eyefinity OfficeMate, Facebook for Business, FareHarbor, FieldLocate, FieldRoutes, FiveStars, Frazer, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MYOB Business, Magento Commerce, Mailchimp, Maxident, MediaDent, Merlin, Mindbody, Mogo CRM, MoverBase, Onfleet, Open Dental, OrthoTrac, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice-Web, PracticeWorks, QSIDental Web, QuickBooks Desktop Enterprise, Quickbooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter, Vagaro, WooCommerce, Xero, ZENOTI, Zapier, Zoho CRM, athenaOne, eVetPractice, iDentalSoft, mHelpDesk

    Birdeye offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Birdeye.