Lucky Orange
About Lucky Orange
Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.
Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.
Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.
Pricing starting from:
US$39.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Lucky Orange
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, French, German, Italian, Spanish
Pricing starting from:
US$39.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Lucky Orange: 118
Alternatives
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Reviews
Already have Lucky Orange?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Web Analytics Tool
Reviewed on 07/09/2022
Pros
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Cons
They recently launched a new version which I didn't like and I am still using the old one.
Response from Lucky Orange
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.
Cheers - Bradley from Lucky Orange
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If you're a shopify store owner, you NEED Lucky Orange PERIOD.
Reviewed on 23/09/2024
Pros
What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3
Cons
Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine.
Response from Lucky Orange
Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything!
Cheers - Jordan from Lucky Orange
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Not bad
Reviewed on 01/08/2023
Pros
I like the daily report it gives of how many customers visit the website daily.
Cons
The heat map does not include all customer visiting the site so it doesn’t represent anything accurately.
Response from Lucky Orange
Thanks for leaving us a review, Matthew! We also love the daily reports. You can set it up to report updates on the events that mean the most to you, so you can get those daily (and weekly) reports that help you the most. When you get the chance, could you please send an email to [email protected] to help address your heatmap issues? This isn't a normal experience, and I want to ensure our technical team has time to investigate and resolve it. I look forward to hearing from your soon!
Cheers - Bradley from Lucky Orange
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Lucky Orange!
Reviewed on 14/08/2024
We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We...
We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.
Pros
Intuitive user interface, SO many features, great support and easy to to onboard / get started
Cons
I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!
Response from Lucky Orange
And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything!
Cheers - Emilia from Lucky Orange
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
There are no Apples only ORANGES - Lucky Orange Outperforms
Reviewed on 10/09/2024
Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what...
Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website.
Pros
I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company.
Cons
Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on.
Response from Lucky Orange
We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know!
Cheers - Jordan from Lucky Orange
Lucky Orange FAQs
Below are some frequently asked questions for Lucky Orange.Q. What type of pricing plans does Lucky Orange offer?
Lucky Orange offers the following pricing plans:
- Starting from: US$39.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $79 per month | Expand: $179 per month | Scale: $749 per month | Enterprise: Contact Lucky Orange | Get 20% off with an annual plan
Q. Who are the typical users of Lucky Orange?
Lucky Orange has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lucky Orange support?
Lucky Orange supports the following languages:
English, French, German, Italian, Spanish
Q. Does Lucky Orange support mobile devices?
Lucky Orange supports the following devices:
Q. What other apps does Lucky Orange integrate with?
Lucky Orange integrates with the following applications:
BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress
Q. What level of support does Lucky Orange offer?
Lucky Orange offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Lucky Orange.
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