About Lucky Orange
Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.
Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.
Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.
Key benefits of Lucky Orange
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Value - Lots of features
Reviewed on 30/03/2022
Pros
The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.
Cons
The new interface needs email reporting, no other complaints.
Response from Lucky Orange
It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Justin from Lucky Orange
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome for heatmaps, scroll and click data
Reviewed on 16/03/2020
We use Lucky Orange regularly to look at a users experience on our website and to make changes to...
We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.
Pros
The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.
Cons
Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.
Alternatives Considered
HotjarReasons for Choosing Lucky Orange
We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.Switched From
Crazy EggReasons for Switching to Lucky Orange
Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.Response from Lucky Orange
Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.
Cheers - Justin from Lucky Orange
- Industry: Packaging & Containers
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Works as it's meant to
Reviewed on 24/06/2022
The software itself works well, but the integration is not user-friendly.
The software itself works well, but the integration is not user-friendly.
Pros
I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.
Cons
We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.
Response from Lucky Orange
Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to [email protected] to get the conversation started. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
- Industry: Publishing
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Wish I understood it better...
Reviewed on 10/08/2023
Frustrating.
Frustrating.
Pros
This data is surely helpful -- it's just difficult for someone to ramp up to really understanding it enough to unpack the data and employ it. Right now, all I see is what page people visit most. Well, okay, but Shopify tells me that, too. Really would help if there was an onboarding video of about 2-3 minutes that explains how to best use Lucky Orange and deploy the data for improved customer experiences.
Cons
See above: Opaque. Hard to understand how it's actually helpful in a GRANULAR way. Not just the 30,000 foot viewpoint.
Response from Lucky Orange
Hi Sibella - We're sorry to hear you had a tough time figuring out how to use Lucky Orange, but we can help with that! We offer a free 15-minute onboarding call to all of our customers to help you get the most value out of Lucky Orange. And since you're on Shopify, our support team can show you some unique ways you can see your Shopify data within Lucky Orange. You can book your onboarding call through this link https://calendly.com/lucky_orange_onboarding/15-minutes-new. We also have an overview video of Lucky Orange that you might find helpful, too: https://help-preview.luckyorange.com/article/260-lucky-orange-overview-video
- Bradley with Lucky Orange
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great insights with right amount of simplicity
Reviewed on 08/08/2022
I use it to see site traffic analytics and measure the site engagement from my top prospects.
I use it to see site traffic analytics and measure the site engagement from my top prospects.
Pros
A Hubspot consultant recommended that I use Luck Orange. I started by using it to track prospects' activity when they visit the website out of pure curiosity. It's turned into a tool that I use for analytics and general site engagement. I think Lucky Orange is incredibly easy to use but can still get some detailed, usable insights.
Cons
Nothing so far. I started using the software about 3 months ago.
Response from Lucky Orange
Thank you so much for the five-star review! So glad you're enjoying our HubSpot integration. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Please let us know if there's anything we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange
Lucky Orange FAQs
Below are some frequently asked questions for Lucky Orange.Q. What type of pricing plans does Lucky Orange offer?
Lucky Orange offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $79 per month | Expand: $179 per month | Scale: $749 per month | Enterprise: Contact Lucky Orange | Get 20% off with an annual plan
Q. Who are the typical users of Lucky Orange?
Lucky Orange has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lucky Orange support?
Lucky Orange supports the following languages:
English
Q. Does Lucky Orange support mobile devices?
Lucky Orange supports the following devices:
Q. What other apps does Lucky Orange integrate with?
Lucky Orange integrates with the following applications:
BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress
Q. What level of support does Lucky Orange offer?
Lucky Orange offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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