--- description: Learn how Dialing Innovations Call Center Application Suite can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Dialing Innovations Call Center Application Suite. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dialing Innovations Call Center Application Suite Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Dialing Innovations Call Center Application Suite](/software/113229/call-center-application) # Dialing Innovations Call Center Application Suite Canonical: https://www.getapp.co.uk/software/113229/call-center-application Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/113229/call-center-application?page=2) > Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking \& more > > Verdict: Rated **4.8/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dialing Innovations Call Center Application Suite Automate outbound calling with the predictive dialer which scans calling lists and detects busy signals, answering machines, and skips numbers on the “do-not-call” list. Calls are routed to agents once a real person is on the line. Record calls to monitor agent performance and review calls as and when needed. Call recording can be triggered at any time and can be used for training or compliance purposes. Gain insight into business operations with reporting tools to track lead costs, summaries of performance, log carrier errors, call reports, lead performance, agent performance, agent timesheets, and more. Manage agents with features such as limits for new leads per agent, callback assignment, availability tracking, definable agent wrap-up times, listen-in options, and remote login for agents. Prioritize leads based on aspects such as waiting time, history, type of call, and more, and search for specific leads within the contact database. Caller IDs are provided per lead so that all calls can be tracked and called back in necessary. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 14 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialing Innovations - **Location**: Greenwood, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Contact Dialing Innovations for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) - [Auto Dialer Software](https://www.getapp.co.uk/directory/1067/auto-dialer/software) ## Alternatives 1. [Dialpad](https://www.getapp.co.uk/software/103849/dialpad-sell) — 4.2/5 (562 reviews) 2. [CloudTalk](https://www.getapp.co.uk/software/114835/cloudtalk) — 4.4/5 (268 reviews) 3. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [RingCX](https://www.getapp.co.uk/software/105435/ringcentral-contact-centre) — 4.2/5 (253 reviews) ## Reviews ### "DI provides personal, high-level service." — 5.0/5 > **Bill** | *8 March 2018* | Telecommunications > > **Pros**: Feature rich, combining the best call center software features from all the competition. Incredibly stable. ----- ### "Great system\! Saved my business money." — 5.0/5 > **Gypsy** | *1 May 2019* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful\! > > **Cons**: Nothing so far has been negative. I really have liked everything. > > We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone. ----- ### "Dialing Innovations" — 4.0/5 > **Karl** | *24 April 2019* | Restaurants | Recommendation rating: 7.0/10 > > **Pros**: Its a cheap alternative to a big phone bill. > > **Cons**: When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant. > > We have 30 of these systems, and i i probably have to call once a month for support for all locations. ----- ### "A good Dialer System" — 4.0/5 > **Justin** | *14 March 2019* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great. > > **Cons**: Not the best customer service. Adding new features is not cheap. > > Over the years they've become a very stable dialer system. Would recommend for most businesses. ----- ### "The software is excellent and very reliable." — 5.0/5 > **Tania** | *28 February 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day. > > **Cons**: The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website. > > Productivity, profit increase, workflow efficiency, ease of system management. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/113229/call-center-application?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/113229/call-center-application) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data