--- description: Learn how Exceed.ai can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Exceed.ai. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Exceed.ai Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/1659/conversational-marketing-platform/software) > [Exceed.ai](/software/113789/exceed-ai) # Exceed.ai Canonical: https://www.getapp.co.uk/software/113789/exceed-ai Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/113789/exceed-ai?page=2) > Exceed.ai is a cloud-based conversational marketing platform that automates lead qualification, nurturing, and meeting booking via. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Exceed.ai \* Engages all incoming leads automatically via email, chat, and SMS, so no lead goes uncontacted or without follow-up regardless of team availability or time zone. \* Qualifies leads through AI-driven two-way conversations using configurable criteria, reducing the volume of unqualified prospects passed to sales reps. \* Books meetings directly into sales rep calendars upon lead qualification, eliminating manual scheduling steps and reducing time-to-meeting. \* Integrates with major CRM and marketing automation platforms, keeping lead data and conversation history synchronized across the revenue stack. \* Supports configurable conversation playbooks, allowing teams to tailor qualification questions, messaging tone, and handoff logic to specific segments or campaigns. \* Nurtures leads that do not meet immediate qualification thresholds through continued automated follow-up until re-engagement or qualification criteria are met. \* Provides reporting and analytics dashboards that surface conversation performance, qualification rates, and pipeline contribution for data-driven optimization. \* Scales lead engagement capacity without proportional headcount increases, allowing revenue teams to handle high inbound volumes during peak periods. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: US$1,950.00 - **Pricing Details**: Contact Exceed.ai for detailed pricing information. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German, Spanish - **Available Countries**: Australia, Canada, Germany, Netherlands, Spain, United Kingdom, United States ## Features - A/B Testing - AI/Machine Learning - API - Activity Dashboard - Appointment Scheduling - Audience Targeting - Automated Scheduling - Autoresponders - Business Process Automation - CRM - Campaign Management - Chat/Messaging - Chatbot - Communication Management - Confirmations/Reminders - Contact Database - Contact Management - Customizable Fields - Data Import/Export - Drip Campaigns ## Integrations (17 total) - ActiveCampaign - Google Analytics 360 - Google Workspace - HubSpot CRM - HubSpot Marketing Hub - Marketo Engage - Marketo Sales Connect - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Oracle Eloqua Marketing Automation - Outreach - Pipedrive - Salesforce Marketing Cloud - Salesforce Marketing Cloud Account Engagement ... and 2 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational Marketing Software](https://www.getapp.co.uk/directory/1659/conversational-marketing-platform/software) ## Related Categories - [Conversational Marketing Software](https://www.getapp.co.uk/directory/1659/conversational-marketing-platform/software) - [Email Marketing Software](https://www.getapp.co.uk/directory/307/email-marketing/software) - [Appointment Scheduling Software](https://www.getapp.co.uk/directory/316/appointments-scheduling/software) - [AI Sales Assistant Software](https://www.getapp.co.uk/directory/3872/ai-sales-assistant/software) - [Virtual Assistant Tools](https://www.getapp.co.uk/directory/3844/virtual-assistant/software) ## Alternatives 1. [EngageBay CRM](https://www.getapp.co.uk/software/113999/engagebay-marketing) — 4.6/5 (910 reviews) 2. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (1003 reviews) 3. [LeadSquared](https://www.getapp.co.uk/software/101405/leadsquared) — 4.3/5 (167 reviews) 4. [Keap](https://www.getapp.co.uk/software/90372/infusionsoft) — 4.1/5 (1298 reviews) 5. [Ontraport](https://www.getapp.co.uk/software/2001167/ontraport) — 4.2/5 (89 reviews) ## Reviews ### "Excellent customer service, continual improvement" — 4.0/5 > **Harold** | *28 March 2019* | Construction | Recommendation rating: 9.0/10 > > **Pros**: I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself. > > **Cons**: There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice. Code is on the large side and not fully optimized for fast delivery that slows down the page load time. > > We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps. ----- ### "Breakthrough product with a simple understandable value proposition" — 5.0/5 > **Debbie** | *17 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Little downside using Exceed, since we use it to qualify and nurture our untouched leads. Several days the product was up and running, it then take a few weeks to fine tune it. After that we were able to increase the number of qualified meetings on the reps calendar by 19%. > > **Cons**: The concept of a virtual rep working you leads is new and it took us time to get used to it. One you get over that concept, it works like a charm. Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do. Overtime Exceed virtual rep becomes smarter and the number of time it needs a rep involved goes down. The one hour per day is worth the upside n the number of qualified leads in the pipeline > > Make sure every leads is worked followed up and nurtured Hand over only qualified leads to your inside sales team Remove repetitive error prone tasks your SDR and rep are performing. ----- ### "Good Value AI Sales Assistant" — 4.0/5 > **Ruth** | *14 January 2020* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: With Exceed, you can create an unlimited number of sequences, covering a whole range of use cases, making it good value for money. The support provided during the on-boarding process was also excellent. > > **Cons**: Sometimes the product seems a little unpolished. > > Exceed has enabled us to book more meetings than we would have otherwise, as contacts often respond to the fourth or fifth message. A human BDM would not have been so persistent. Even if a contact hasn't wanted to book a meeting, they now often give us feedback on why they are not interested, which is very valuable. ----- ### "The Most Powerful Software Currently Available, Great Customer Care" — 5.0/5 > **Verified Reviewer** | *28 March 2019* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Simply put, this is the most advanced software we were able to find. There are many AI software platforms, but what really pushed Exceed.AI into the forefront for our team was their exceptional customer service. Their reps took the time to learn and understand our company, our business model, and our goals. Then, they've walked with us through each step of the implementation and continue to monitor our usage to make sure our settings are optimized for our specific use case. They check in at least biweekly, even going as far as logging into our account to make tweaks at our request. They save us time, save us money, and go the extra mile to make sure they're on the same page as us. > > **Cons**: The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped. Their team helped out quickly, but ultimately we're still a little in the dark as to how they came up with those code names for each field of our CRM system. The software also has some preset limitations. It's not a wildly flexible platform, so don't try to reinvent the wheel. It's incredibly good at what it does, there's really not much need to venture far from the out-of-the-box functionality. ----- ### "It felt like having another sales person that I didn't have to worry about\!" — 5.0/5 > **Sagee** | *30 July 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Exceed.ai is the employee that is always available. Not only does it respond, nurture and qualify leads in a timely manner, but it was able to touch leads we weren't getting around to engaging with. We didn't have to worry about setting up meetings manually, or leads dropping off when a meeting needed to be scheduled, as Exceed.ai's meeting scheduling feature took care of that for us - right in the email. It also answered user questions and was able to learn and optimize if it was unsure of something. > > **Cons**: It would be nice to see a better reporting breakdown on the follow-up emails sent (although I know this is something that the team is currently working on). > > It really is like another sales person that I don't have to worry about. It's a must have tool for any sales team. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/113789/exceed-ai?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/113789/exceed-ai) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data