--- description: Learn how EngageBay CRM can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for EngageBay CRM. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: EngageBay CRM Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [EngageBay CRM](/software/113999/engagebay-marketing) # EngageBay CRM Canonical: https://www.getapp.co.uk/software/113999/engagebay-marketing Page: 1 / 38\ Next: [Next page](https://www.getapp.co.uk/software/113999/engagebay-marketing?page=2) > AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. > > Verdict: Rated **4.6/5** by 912 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of EngageBay CRM Automate all marketing processes and sales funnels in minutes through a complete suite of marketing tools available through a simple integrated software. Convert web visitors into leads by creating custom web forms and landing pages. Capture contact information with forms that pop-up as a web visitor opens or leaves the page, and offer subscription opt-ins with requests for email addresses. Get complete view of every customer within EngageBay by tracking every communication. Access all emails exchanged, calls made and track all web visitor activity to gain meaningful insights. Create marketing campaigns using one of the pre-built EngageBay templates, which can be customized to fit with company branding, or create email campaigns from scratch using the drag \& drop, WYSIWYG editor. Use the reporting module to generate reports and analytics on sales figures, and customize reports to analyze data in a meaningful way. Reports can also be generated on engagement in order to identify which marketing content is performing well. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 912 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: EngageBay - **Location**: Mountain House, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$14.99 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Auto Update - Automated Publishing - Automated Responses - Automated Routing - Automated Scheduling - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders ## Integrations (30 total) - BulkSMS - CallHippo - Docusign - Exotel - Google Contacts - Google Drive - Gravity Forms - Gupshup - HubSpot CRM - Jotform - JustCall - LinkedIn for Business - Mailgun - Make - Meta for Business ... and 15 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) - [Sales Force Automation Software](https://www.getapp.co.uk/directory/338/sales-force-automation/software) - [Email Marketing Software](https://www.getapp.co.uk/directory/307/email-marketing/software) - [Marketing Automation Software](https://www.getapp.co.uk/directory/308/marketing-automation/software) - [Landing Page Software](https://www.getapp.co.uk/directory/591/landing-page/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18812 reviews) 2. [HubSpot CRM](https://www.getapp.co.uk/software/102533/hubspot-crm) — 4.5/5 (4491 reviews) 3. [Zoho CRM](https://www.getapp.co.uk/software/9908/zoho-crm) — 4.3/5 (7003 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.co.uk/software/142099/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [Kylas Sales CRM](https://www.getapp.co.uk/software/2052749/kylas) — 4.8/5 (625 reviews) ## Reviews ### "Great CRM, You must consider when looking for a CRM\!" — 5.0/5 > **Steve** | *18 August 2023* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Without a doubt what I like the most is the customer service and all the help I receive. I am not a IT expert and hooking up apps and making SMS, automation and setting up my needs is not something I know a lot about. The Customer Service has been amazing and quite frankly beats the competition I have worked with. I found most companies to be all talk when it comes to helping, but EngageBay has helped me every step of the way, by chat and on the phone when I need extra help.The product is full of tools, I am using the "All In One" version and it does everything I need at half the price as the competition. It amazes me how many choices there are and how much I can do.I find this program will also grow great as our company grows. It's more than we need today, but it won't be next year and for the price, it would be silly to go anyplace else. > > **Cons**: For me the thing I dislike the most about any program is learning how to use it. But like I said the support is great.There is not a lot I do not like about EngageBay, I am a very happy Customer. If I had to pick something, I would like to see a larger EngageBay University with many more in-depth and beginner videos. I am told this is coming, so that will be great\! > > EngageBay has exceeded my expectations. This program is truly starting to get my business going. I enjoyed my sales guy and everything he told me has been true, yes that's a first. The Customer Service people are great, they are there all the time and have really helped me along. The price was much less than the competition, and if you get the All-in-One set up, they do not nickel and dime you for more modules as its all in that package. I give EbgageBay 100% for all they are doing. ----- ### "A Learning Curve with a Positive Outcome" — 5.0/5 > **Tayfun** | *21 May 2025* | Retail | Recommendation rating: 5.0/10 > > **Pros**: EngageBay has shown a strong commitment to improving their platform and supporting their users. Although I faced challenges initially with setup and functionality, the team has been responsive and open to feedback. I appreciate the continuous updates and enhancements being made to the software. The pricing is very competitive for the range of features offered. > > **Cons**: The onboarding process was initially confusing, and I encountered issues that made it difficult to get started. However, with time, guidance from the support team helped me overcome those hurdles. A clearer refund policy and more transparent support around that would improve the overall experience. > > My experience with EngageBay started off rocky, and I initially questioned the guarantees offered. However, over time and through continued communication with the company, I’ve come to appreciate their efforts and the value of the software. While not perfect out of the box, EngageBay is evolving — and with a bit of patience, it can be a strong solution, especially for those seeking an affordable all-in-one marketing and CRM tool. ----- ### "Look elsewhere" — 1.0/5 > **Rob** | *28 November 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Combines marketing automation, CRM, and ticketing system. > > **Cons**: Nothing is straightforward, there are numerous bugs and poor design decisions, ticket views are unreliable (sometimes do not show all matches\!). > > We have had continual problems trying to be productive using this service. Nothing is straighforward and there are strange side effects and bugs. Online documtation is very poor, so you have to ask almost everything via support. Support chat is fast but low quality. Support tickets are better but they close them without resolving anything so you have to keep bugging them. The most disappointing feature was automations, where they have only limited things that can trigger an automation and limited choices for what the automation can do. You can have multiple automations but there is no priority between them so you end up having to just have one very large one. Not designed or implemented well. It is completely unacceptable that customer support tickets in the Support section are not reliably showing up in saved views. Sounds good on paper but in practice it is not there. Look elsewhere. ----- ### "Excellent service\!" — 5.0/5 > **Mon** | *8 May 2026* | Sports | Recommendation rating: 10.0/10 > > **Pros**: Excellent service\! The team was quick, efficient, and very responsive throughout the entire process. Their support was reliable, professional, and made everything smooth and stress-free. Highly recommended\! > > **Cons**: Quick and efficient service Reliable and responsive support team Easy communication throughout the process Professional and helpful staff > > Some processes could be more streamlined for first-time users but overall its a user friendly platform to use. ----- ### "Best CRM at reasonable price" — 5.0/5 > **Satou** | *20 January 2026* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: The CRM, email marketing, sequences work smoothly together. The email sequences and campaigns are easy to create with rich templates which saves time. Pricing is also very less compared to other tools in the market > > **Cons**: It lacks advanced analytics and reporting and the mobile app lacks all the features making it difficult to access anywhere ----- Page: 1 / 38\ Next: [Next page](https://www.getapp.co.uk/software/113999/engagebay-marketing?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/113999/engagebay-marketing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data