About SuperOffice CRM
SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.
Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.
Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.
Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.
Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.
SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.
Pricing starting from:
€45.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of SuperOffice CRM
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
€45.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of SuperOffice CRM: 81
Alternatives
Dynamics 365
Salesforce Sales Cloud
Membrain
HubSpot CRM
Reviews
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- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
1+1=3
Reviewed on 13/11/2018
Taking over the work load of my colleague during holidays / absence.
Taking over the work load of my colleague during holidays / absence.
Pros
This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.
Cons
It is sometimes working too slow when opening an e-mail.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The CRM for SME business
Reviewed on 03/06/2020
Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the...
Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.
The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.
Pros
The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.
Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.
Cons
Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!
- Industry: Management Consulting
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
.
Reviewed on 18/12/2019
Pros
Statistics and easy to follow e-mail conversations
Cons
Slow system and too many "clicks" to get into different boxes and get information
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Feedback review on SO
Reviewed on 18/12/2019
My overall experience is that it is getting better and better and to fully grasp all you can do you...
My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan
Pros
Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.
Cons
I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My experience after one year we work with SuperOffice
Reviewed on 23/10/2018
In general, the system works well.
In general, the system works well.
Pros
The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.
Cons
The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.
SuperOffice CRM FAQs
Below are some frequently asked questions for SuperOffice CRM.Q. What type of pricing plans does SuperOffice CRM offer?
SuperOffice CRM offers the following pricing plans:
- Starting from: €45.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of SuperOffice CRM?
SuperOffice CRM has the following typical customers:
11–50, 51–200, 201–500, 501–1,000
Q. What languages does SuperOffice CRM support?
SuperOffice CRM supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish
Q. Does SuperOffice CRM support mobile devices?
SuperOffice CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SuperOffice CRM integrate with?
SuperOffice CRM integrates with the following applications:
24SevenOffice, Clear Books, Dynamics 365, Dynamics 365 Business Central, Fortnox, Gmail, Google Workspace, LinkedIn for Business, Microsoft 365, Microsoft Dynamics AX, Vainu, Visma, Zapier, e-conomic
Q. What level of support does SuperOffice CRM offer?
SuperOffice CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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