JumpCloud Directory Platform

A cloud directory platform for secure access to resources

About JumpCloud Directory Platform

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.

Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.

Pricing starting from:

US$3.00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of JumpCloud Directory Platform

  • Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location.

  • Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization.

  • Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements.

  • Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories.

  • Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 4 others, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$3.00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    JumpCloud Directory Platform Software - JumpCloud supports single sign-on to a selection of leading SaaS applications
    JumpCloud Directory Platform Software - Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their location
    JumpCloud Directory Platform Software - Gain system management capabilities, all from one browser-based admin console
    JumpCloud Directory Platform Software - Manage and control all of the organization's users via JumpCloud's SaaS-based dashboard
    JumpCloud Directory Platform Software - Group-based access to Samba servers
    JumpCloud Directory Platform Software - Import user accounts from O365 with JumpCloud’s Office 365 directory integration
    View 7 more
    JumpCloud Directory Platform video
    JumpCloud Directory Platform Software - JumpCloud supports single sign-on to a selection of leading SaaS applications JumpCloud Directory Platform Software - Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their location JumpCloud Directory Platform Software - Gain system management capabilities, all from one browser-based admin console JumpCloud Directory Platform Software - Manage and control all of the organization's users via JumpCloud's SaaS-based dashboard JumpCloud Directory Platform Software - Group-based access to Samba servers JumpCloud Directory Platform Software - Import user accounts from O365 with JumpCloud’s Office 365 directory integration

    Features

    Total features of JumpCloud Directory Platform: 49

    • API
    • Access Certification
    • Access Control
    • Access Controls/Permissions
    • Access Management
    • Activity Dashboard
    • Activity Tracking
    • Application Access Control
    • Application Management
    • Application Security
    • Asset Management
    • Audit Management
    • Authentication
    • Automated Scheduling
    • Compliance Management
    • Compliance Tracking
    • Credential Management
    • Dashboard
    • Desktop Virtualisation
    • Encryption
    • Endpoint Management
    • Event Logs
    • File Management
    • HIPAA Compliant
    • ISO Compliance
    • ISO Standards Management
    • IT Asset Management
    • Issue Auditing
    • Log Management
    • Maintenance Scheduling
    • Multi-Factor Authentication
    • Password Management
    • Policy Creation
    • Policy Management
    • Privileged Account Management
    • Remote Access Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Reporting/Analytics
    • Sarbanes-Oxley Compliance
    • Scheduling
    • Self Service Portal
    • Self-Service Access Request
    • Single Sign On
    • Third Party Integrations
    • User Activity Monitoring
    • User Management
    • User Provisioning
    • Virtual Machine Monitoring

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    Reviews

    Overall rating

    4.7 /5
    (84)
    Value for Money
    4.7/5
    Features
    4.5/5
    Ease of Use
    4.5/5
    Customer Support
    4.7/5

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    Showing 5 reviews of 84
    Diana S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great LDAP solutions for small businesses

    Reviewed on 07/10/2019

    Small businesses that need to become more operational mature in handling their staff and managing...

    Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

    Pros

    The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

    Cons

    No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 5,001-10,000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Holistic And Neutral Solution For IAM And Device Management

    Reviewed on 25/04/2021

    JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and...

    JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

    Pros

    The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

    Cons

    Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

    Robert R.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great functional product that tackles most of the Central management and directory functions

    Reviewed on 18/09/2020

    Jumpclouds offering has great features and helps simplify the central user management issue we had....

    Jumpclouds offering has great features and helps simplify the central user management issue we had. Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc)
    Systems (which are devices) is the inventory of all your systems running the jumpcloud agent - the greatest feature here is being able to set MFA for logging into your mac, which is very useful if you'd like to bring that security practice in.
    Actioning user changes is pretty quick and straightforward but there are some caveats on some of the more everyday features that could be laid out in a slicker fashion. For example resetting a users password cannot be done from a click of a button - you have to go into the account and manually set a new one, or invite the user to reset it themselves, but if you've integrated JC and Gsuite, and they cant get into their email, which partly breaks our self serve functionality we're tyring to bring to the company.
    The idea of being able to deploy and manage the admin account when a mac is managed via the agent is a helpful addition taking away the need to implement one through various other means.
    Policies as they stand are a little different to what your typical "mdm polices" are. So theres a bit of a distinction to pick up with that.
    The Agent & account tis a less forgiving implementation and requires that the account names on the macs match the JC directory.

    Pros

    Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them.
    They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
    The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
    The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
    The interface is also simple to use and navigate through without being buried under complex sub menus
    Straightforward email notifications from the system.
    Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.

    Cons

    A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported.

    The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users
    When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.

    Not able to tailor the automated emails that come from the system to your users as it stands

    Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)

    Currently no ability to assign users to OUs from within JC to Gsuite.

    We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down

    Jesse P.
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The first and most crucial step on my ZeroTrust Networking and various compliance initiatives.

    Reviewed on 26/04/2021

    I have been spinning my wheels in implementing ZeroTrust principles in my network, trying to set up...

    I have been spinning my wheels in implementing ZeroTrust principles in my network, trying to set up the myriad of tools to extend an on-prem directory. I realize I was stuck in 2010, resulting in an unhealthy relationship with Microsoft Active Directory. Now I can tie in all the different services on the cloud to a directory that doesn't so much care about the underlying infrastructure, I can focus on the users and devices and let JumpCloud keep the lights on for me.

    Also, I recently had a few gaps in my HIPAA security audit, and I was able to address them very simply with JumpCloud. This turned a fairly lengthy process of configuration management for predominantly mobile devices into a very simple and well-documented solution. The result is I passed my HIPAA verification.

    Pros

    I love the single source of truth in a cloud-native platform. For me, this feels a little like Git for Users/Devices in that I trust that this is where my users/devices live, not spread out across dozens of disparate systems. Also... dead simple ssh with mfa on Linux... MIND BLOWN!

    Cons

    Currently, there is no support for device management on Chromebooks or Android.

    Lance F.
    Overall rating
    • Industry: Financial Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Satisfied Jumpcloud Organization

    Reviewed on 24/09/2020

    We have had a very positive experience. From the onset, we have had great customer support...

    We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.

    Pros

    Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.

    Cons

    I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.

    Showing 5 reviews of 84 Read all reviews

    JumpCloud Directory Platform FAQs

    Below are some frequently asked questions for JumpCloud Directory Platform.

    JumpCloud Directory Platform offers the following pricing plans:

    • Starting from: US$3.00/month
    • Pricing model: Per Feature
    • Free Trial: Available

    JumpCloud Directory Platform has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    JumpCloud Directory Platform supports the following languages:

    English

    JumpCloud Directory Platform supports the following devices:

    JumpCloud Directory Platform integrates with the following applications:

    Dropbox Business, GitHub, Google Workspace, Marketo Engage, Microsoft 365, Salesforce Sales Cloud, Slack, VMware AirWatch

    JumpCloud Directory Platform offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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