Speakap

Stay on the pulse of your organization. From anywhere.

4.4 /5 (43 reviews) Write a Review!

Speakap Overview

What is Speakap?

Speakap provides branded communication platforms that enable companies to have structured dialogue with their frontline, to support and inform their deskless workers from anywhere at any time. The company’s innovative solution, available on both mobile and desktop, connects workforces and empowers employees to provide optimal customer experiences. 

From messaging and news items to private groups and events, Speakap provides businesses the opportunity to deliver relevant and timely content to their workforces and supports both business growth and employee retention.

Founded in 2011, Speakap has partnered with more than 350 organizations around the globe across various industries - such as hospitality, retail, manufacturing, and more - and has locations in New York, London, Amsterdam, Barcelona, Cologne, and Brussels.

Speakap Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Speakap offers a Standard plan best for smaller companies with a single location and Premium plan best for companies with multiple locations.


Speakap Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 18 others, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Taiwanese, Thai

Screenshots

Speakap screenshot:
Speakap screenshot: Speakap screenshot: Speakap screenshot: Speakap screenshot: Speakap screenshot: View a timeline with continuous updates Speakap screenshot: View a timeline with continuous updates Speakap screenshot: Push notifications to any computer, tablet or smartphone to ensure that employees will never miss out on any important news, updates or information Speakap screenshot: Save company documents in a private, secure cloud with a user-friendly folder structure Speakap screenshot: Create specific groups for projects, departments or branches, and then communicate in an open or closed environment Speakap screenshot: Communicate and share files one-on-one or with several people simultaneously by sending messages from a computer or smartphone

Speakap Reviews for UK Users

Speakap Reviews for UK Users

Overall rating
4.4
/
5
Excellent
23

Very good
16

Average
4

Poor
0

Terrible
0

Value for Money
4.3
Features
4.1
Ease of Use
4.5
Customer Support
4.5
91% recommended this app
Martijn L.

The best alternative for complex and expensive communication platforms


Andrew C.

Move past email

Fast moving dynamic and fun


Ger-jaco D.

Speakap can give easy access to business news to all of your employees

We made the decision to start with Speakap because we have a lot of employees without a computer. Now we can easily reach everyone and share news knowing that all are reached.


Verified Reviewer

Jetsream

Overall the application is doing well. Gets the job done well. Allows the company to be in direct contact with everyone and I think that is a great tool. I was impressed to see how many people have started to use the application already, I figured it would have taken a little bit of time for people to start using it. I hope that we start to see more and more people post things. This is a great tool for questions about literally anything pertaining to Flexjet. I am glad that we got this tool for our company.


Paul C.

Speakap Usage and Implementation Review

The app has been a great way to improve engagement across organisational boundaries, and provide another channel to communicate easily and quickly with remote workers.

The support we have had from the team during our testing, implementation and launch has been great and always get a quick response to our questions and issues.


Martijn L.
Industry: Retail
Company size: 501-1,000 Employees

The best alternative for complex and expensive communication platforms

Used Daily for 1+ year
Reviewed on 20/11/2018
Review Source: Capterra

Pros

The implementation is the key to success. There are alternatives, but as far as I know is Speakap is the only one who really understand the importance of a smooth implementation and onboarding. Therefor employees of Speakap are helping with the actual onboarding, the customizing of the app and helping with a strategy for content. Speakap is easy to use and the service is excellent. Not an anonymous software product but a partner who really knows their customers.

Cons

There are just a few reporting options, it would be nice to have more insights. Furthermore, the synchronisation between our Active Directory and Speakap is not fully automated. We started wit CSV exchange, the API possibilities are not fully developed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Andrew C.
Industry: Entertainment
Company size: 13-50 Employees

Move past email

Used Daily for 6-12 months
Reviewed on 03/06/2019
Review Source: Capterra

Fast moving dynamic and fun

Pros

It is easy to use and really engages with staff members

Cons

Some team members are too active in the tool

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ger-jaco D.
Industry: Health, Wellness & Fitness
Company size: 501-1,000 Employees

Speakap can give easy access to business news to all of your employees

Used Daily for 2+ years
Reviewed on 17/11/2018
Review Source: Capterra

We made the decision to start with Speakap because we have a lot of employees without a computer. Now we can easily reach everyone and share news knowing that all are reached.

Pros

It is very easy to use. Even for people who are not very familiar with computers.

Cons

Not many features to personalize the software (what you see is what you get)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Airlines/Aviation
Company size: 1,001-5,000 Employees

Jetsream

Used Daily for 6-12 months
Reviewed on 03/07/2019
Review Source: Capterra

Overall the application is doing well. Gets the job done well. Allows the company to be in direct contact with everyone and I think that is a great tool. I was impressed to see how many people have started to use the application already, I figured it would have taken a little bit of time for people to start using it. I hope that we start to see more and more people post things. This is a great tool for questions about literally anything pertaining to Flexjet. I am glad that we got this tool for our company.

Pros

Great way to get all employees to connect and ask questions. It is nice that management can respond directly to the employees if they have questions. It is also fun to see everyones experience on the road.

I also like that the weekly message and other "call" like updates are written out so that people can read them without having to call. Seems that the message may reach more people that way.

Cons

As with any personalized software, there're are going to be growing pains. Some of the features on the mobile app take a little bit of getting used to. Such as trying to like a post, half the time it asks you if you want to report the post instead of actually liking the post. This is due to the sensitivity of the heart icon. There were growing pains in the beginning with posting videos, however this got resolved quickly. It takes a little bit of time to figure out where all the groups are. Experience from helping people on the road that are un familiar with social media platforms, explaining where the groups are and how to use them and how they correlate to the timeline has made some of them confused. However I think that in the long run they seem to understand it.

I did find it difficult to find the specific fleet that is assigned to each pilot within Jetstream. After a little help from above we found it. It takes a bit of searching to find it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Paul C.
Industry: Hospital & Health Care
Company size: 1,001-5,000 Employees

Speakap Usage and Implementation Review

Used Daily for 6-12 months
Reviewed on 10/06/2019
Review Source: Capterra

The app has been a great way to improve engagement across organisational boundaries, and provide another channel to communicate easily and quickly with remote workers.

The support we have had from the team during our testing, implementation and launch has been great and always get a quick response to our questions and issues.

Pros

This software is easy to use and has good features to be able to set-up structures in line with our organisation hierarchy, and specialist groups for specific content types. The employee set-up process is easy and easy to post news items and on the timeline. There are features for private messaging which is really useful.
The company specific branding has been key to the launch and ongoing engagement with the app.

Cons

It would be good to be able to see statistics and analytics in Real Time

Response from Speakap

Hi Paul, thanks for your review! We'll forward your feedback to the product team. The Statistics feature is a priority on the product roadmap, which is here if you want to check out other upcoming features (https://www.speakap.com/en/roadmap). Your review reiterates the importance of this feature, and we look forward to rolling it out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.8/10
Based on 43 user ratings
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Speakap Pricing

Speakap Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Speakap offers a Standard plan best for smaller companies with a single location and Premium plan best for companies with multiple locations.

Speakap offers a Standard plan best for smaller companies with a single location and Premium plan best for companies with multiple locations.

Value for Money
4.3/5
Based on 43 user ratings
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Speakap Features

Speakap Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.1/5
Based on 43 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Speakap

Additional information for Speakap

Key features of Speakap

  • API access for custom integrations
  • Active directory
  • Basic user & group management
  • Branded web application
  • Chat
  • Chatbar with status
  • Custom theming
  • Dedicated account manager
  • Discussion boards
  • Document management
  • Email and desktop notifications
  • External users
  • Groups
  • Integrate third party apps
  • Multilingual
  • News
  • Organizational structure
  • Personal profiles
  • Private messaging
  • Push notifications
  • Recent files widget
  • Roles & rights
  • SSL secured
  • SSO integration
  • Search functionality
  • Secure cloud - EU protection laws
  • Social intranet
  • Spotlight widget
  • Timeline
  • White label Android/iOS application
  • Whitelabeled Android application
  • Whitelabeled iOS application

Benefits

• Mimics your organizational structure to enable top-down and horizontal communications
• Designed for your frontline employee’s mobile phone or the computer at the home office, Speakap is uniquely developed to match your brand
• Share documents through a secure, private network enabling your team to retrieve all relevant information on the go
• Bridge communication gaps through private and team messaging — connecting employees by location, department, and more
• Full suite of industry integrations allow you to access all HR tools, scheduling, learning and sales programs within a single sign-on

Speakap FAQs

Speakap FAQs

Below are some frequently asked questions for Speakap.

Q. What type of pricing plans does Speakap offer?

Speakap offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Speakap offers a Standard plan best for smaller companies with a single location and Premium plan best for companies with multiple locations.

Q. What are the main features of Speakap?

Speakap offers the following features:

  • API access for custom integrations
  • Active directory
  • Basic user & group management
  • Branded web application
  • Chat
  • Chatbar with status
  • Custom theming
  • Dedicated account manager
  • Discussion boards
  • Document management
  • Email and desktop notifications
  • External users
  • Groups
  • Integrate third party apps
  • Multilingual
  • News
  • Organizational structure
  • Personal profiles
  • Private messaging
  • Push notifications
  • Recent files widget
  • Roles & rights
  • SSL secured
  • SSO integration
  • Search functionality
  • Secure cloud - EU protection laws
  • Social intranet
  • Spotlight widget
  • Timeline
  • White label Android/iOS application
  • Whitelabeled Android application
  • Whitelabeled iOS application

Q. Who are the typical users of Speakap?

Speakap has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Speakap support?

Speakap supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Taiwanese, Thai

Q. What type of pricing plans does Speakap offer?

Speakap has the following pricing plans:

Subscription

Q. Does Speakap support mobile devices?

Speakap supports the following devices:

Android, iPhone

Q. What other apps does Speakap integrate with?

Speakap integrates with the following applications:

BambooHR, G Suite, Google Drive, HP Project and Portfolio Management on SaaS, Hyphen, JIRA, Microsoft Azure, Salesforce Marketing Cloud, SharePoint, Zendesk

Q. What level of support does Speakap offer?

Speakap offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs