--- description: Learn how CentralReach can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for CentralReach. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CentralReach Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/56/electronic-medical-records/software) > [CentralReach](/software/114517/centralreach) # CentralReach Canonical: https://www.getapp.co.uk/software/114517/centralreach Page: 1 / 8\ Next: [Next page](https://www.getapp.co.uk/software/114517/centralreach?page=2) > CentralReach is the leading AI-powered EMR and practice management platform for autism and IDD care. Trusted by 4,000+ providers, it unites intake, scheduling, clinical documentation, billing, and analytics in one secure system to deliver better outcomes and scale with confidence. > > Verdict: Rated **4.3/5** by 158 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CentralReach Specialized experts for autism and IDD care Responsible AI built on billions of data points with 40+ BCBAs insight and guidance Simplify intake and family engagement with automated forms and portals Boost efficiency across scheduling, documentation, and staff workflows Customizable clinical documentation with payer-specific templates and dynamic fields Support RBTs with mobile tools, offline workflows, and behavior tracking Protect revenue and increase cash flow with automated billing Advanced claims scrubbing and clearinghouse integrations to reduce denials Maintain compliance with configurable audits and payer rules Streamline processes from intake to payroll in one system Expand visibility with end-to-end reporting and KPIs Multi-disciplinary support for ABA, speech, OT, and more Scalable, HIPAA-compliant platform built for growth All-in-one solution that makes it easy to manage care and operations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 158 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CentralReach - **Location**: Pompano Beach, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - ABA Data Collection - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Automated Scheduling - Availability Management - Behaviour Tracking - Billing & Invoicing - Calendar Management - Care Plan Management - Charting - Chat/Messaging - Claims Management - Claims Scrubbing - Client Database ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Electronic Medical Records Software](https://www.getapp.co.uk/directory/56/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.getapp.co.uk/directory/56/electronic-medical-records/software) - [Medical Software](https://www.getapp.co.uk/directory/67/medical-practice/software) - [Mental Health Software](https://www.getapp.co.uk/directory/71/mental-health/software) - [Occupational Therapy Software](https://www.getapp.co.uk/directory/783/occupational-therapy/software) - [Speech Therapy Software](https://www.getapp.co.uk/directory/785/speech-therapy/software) ## Alternatives 1. [RethinkBH](https://www.getapp.co.uk/software/2048257/rethink) — 4.1/5 (124 reviews) 2. [Theralytics](https://www.getapp.co.uk/software/2036259/theralytics) — 4.8/5 (108 reviews) 3. [AlohaABA](https://www.getapp.co.uk/software/2036251/alohaaba) — 4.9/5 (64 reviews) 4. [Noteable](https://www.getapp.co.uk/software/2051853/noteable) — 4.7/5 (90 reviews) 5. [S Cubed](https://www.getapp.co.uk/software/2082298/s-cubed) — 5.0/5 (24 reviews) ## Reviews ### "All encompassing program" — 5.0/5 > **Verified Reviewer** | *14 December 2020* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: CR knows ABA and that is evident in how the data collection works. It sorts, collects, reports, and stores all the important information all in one place. It is comprehensive and as detailed as you want it to be with the ability to select any level of permissions for each employee. It graphs beautifully and offers labels and other ways to customize every module. Our schedule is seen in CR, our payroll runs from the timesheets, the billing module fills out the form with the ability to upgrade to electronic billing from their site. Links are created for intake of clients and employees. There is a small business team who has been very responsive and happy to help as we grew into this program. They are also evolving and making it easier to learn as they offer more help classes, webinars and online resources. > > **Cons**: The main negative is the price. As our company has grown so has our monthly bill limiting the amount of upgrades we can afford to use. Inquiries about cost and price of these upgrades have also been hard to come by as the sales team isn't as responsive as the customer service team. One thing I would request to change is to allow a pro-ration cost of the monthly use. I have to cut off providers who are leaving on a certain day and may miss out on a week of services because I'm being charged for an entire month subscription only being used for a day or two. (I also would not recommend the company who handles collection of the monthly fees. Their website is not user friendly and primitive) The last negative is that we're invested now. It would be overwhelming to even think about switching to another data company even if we wanted to. I'm happy I don't want to, but feel we're at the point of no return and know the price will just continue to climb as we add providers into the system. > > I am a CR fan. I've appreciated the many details in the program along with the accessibility to their internal experts to offer help when needed. They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable. ----- ### "Central Reach in the real deal\!" — 5.0/5 > **Anonymous User** | *24 November 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Central reach is more intuitive than other software. > > **Cons**: I will forget how to do something that I do not have to do often but...I can go to the help site and typically find the answer. I can also save the instructions easily for the next time I forget\!\!\! > > I have always had a good experience. Whenever I need assistance, someone always gets back to me quickly. They have an answer and instructions\! ----- ### "Buyer beware" — 1.0/5 > **Shannon** | *5 August 2024* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: I'm honestly having trouble identifying a positive thing about Central Reach. > > **Cons**: Complete lack of transparency around contracts, billing, and patient data. > > First of all, users need to know that if you are unhappy and decide to switch to another EHR, Central Reach does not give you a copy of your patient records. Each patient document has to be individually downloaded by you, which is a 4 step process that does not keep your naming conventions. Central Reach may have some of features that you need or would like, but each individual feature is a high additional monthly cost to add on. The software is cumbersome, clunky and not at all user-friendly. Reports are also clunky and require a ton of manual modification to be usable, and do not contain all of the information you would commonly need. Supposedly, you can have better reports turned on for your practice, but it costs significantly more. The basic mobile site does not work for your BTs and. After many years of making it work, with tons of service disruptions because the software was down for sometimes days at a time, and not trusting that the high additional monthly costs would make it that much better for us, we decided to switch to a different platform, only to be told that they had automatically renewed our annual policy a full month before it was due for renewal, insisting that our contract had been on auto-renewal for years even though they manually renewed with us every year prior. They then pointed us to a subsection of their website that stated that contracts will be automatically renewed at their discretion and that cancellations need to be requested more than 45 days in advance of the renewal date, which again, I had done, but because they renewed our annual contract a month early without notifying us, they did not count our notice as sufficient and were unwilling to discuss this, acting as if their hands were somehow tied. This company does not care at all about their customers, they only care about squeezing every last dollar out of you for a subpar product. Buyer be very very wary. ----- ### "A Valuable Partner for Jackson Family Human Services" — 5.0/5 > **Harry** | *28 April 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: WE appreciate the user-friendly platform and the extensive features offered by Central Reach. The platform is easy to use, which enables us to streamline their processes and manage our client data more effectively. The verity of services offered such as data collection, scheduling, billing, and reporting, are also highly valued. Central Reach's platform serves as a one-stop-shop for our organizations, enabling us to manage all aspects of our operations within a single platform. > > **Cons**: The learning curve associated with implementing, technical issues or shutdowns during last year. > > At Jackson Family Human Services, we are thrilled to have Central Reach as a partner. The clinicians providing services to children and adults in inner cities and rural communities have expressed their satisfaction with the tools and support provided by Central Reach.Central Reach has been instrumental in helping our organization streamline our processes and improve efficiency. Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.One of the most impressive aspects of Central Reach is their commitment to innovation and their ability to adapt to the changing needs of the healthcare industry. Their ongoing development of new features and updates has enabled us to stay ahead of the curve and offer the best possible services to our clients.Overall, Central Reach has been a valuable partner for Jackson Family Human Services, and we highly recommend their services to other healthcare organizations. Thank you, Central Reach, for your support and partnership. ----- ### "Newer user" — 5.0/5 > **Amy** | *28 April 2023* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved. > > **Cons**: Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing. > > Our ABA department really loves the program, and for their use it is efficient and compliant. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.co.uk/software/114517/centralreach?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/114517/centralreach) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data