ManageEngine Remote Access Plus

About ManageEngine Remote Access Plus

ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location. Key tools include advanced remote desktop sharing, system manager, Wake on LAN, remote command prompt, file manager, registry, remote shutdown and more.

ManageEngine offers HIPAA compliant, advanced remote control functionality that enables system administrators and help desk technicians to support the network’s computers from anywhere. Users can assist Mac, Windows and Linux computers with over ten high quality features including file transfer, multi-monitor support, integrated chat, record remote sessions, collaborative troubleshooting, and more. The system manager tool helps remotely access and manage any client's computer and services to resolve issues quickly through features such as access command prompt, registry, event viewer, file sharing, printer and device management, and more.

Voice, video and text chat capabilities enables technicians to instantly collaborate with the end user to remotely provide assistance and help during troubleshooting. Users can initiate chats from home screen, as well as via the remote control screen. The wake on LAN feature allows users to turn remote computers on on-demand, individually or in bulk with a few clicks, and get detailed agent status updates. The smart remote shutdown component shows which live computers have zero active users and remotely turns them off, locks them, or puts them to sleep. Audit-ready, real-time reports help users maintain records on all activity which provide them with visibility on the tasks performed in a holistic view.

Pricing starting from:

US$75.00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ManageEngine Remote Access Plus

  • ManageEngine Remote Access Plus helps reduce troubleshooting time with tools such as remote file transfer, system manager, Wake on LAN, remote shutdown, and more.

  • Connect to any computer within the corporate network irrespective of their location with the advanced remote control tool.

  • Collaborate with other technicians to troubleshoot each and every issue as a team through voice and video chat.

  • Remote shutdown live computers with zero active users to cut down running costs.

  • Get audit-ready, real-time reports for complete visibility on initiated remote sessions, registry value exports, chat history, and more.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Countries available

    Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

    Supported Languages

    Danish, Dutch, English, Finnish, French and 7 others

    Pricing starting from:

    US$75.00/year

    • Free Version
    • Free Trial
    • Subscription

    Images

    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus event viewer
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus recent sessions
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus chat
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus remote control
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus processes
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus registry
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus file manager
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus device manager
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus reports
    View 9 more
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus event viewer
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus recent sessions
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus chat
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus remote control
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus processes
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus registry
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus file manager
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus device manager
    ManageEngine Remote Access Plus Software - ManageEngine Remote Access Plus reports

    Features

    Total features of ManageEngine Remote Access Plus: 45

    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Audit Trail
    • Authentication
    • Chat/Messaging
    • Collaboration Tools
    • Communication Management
    • Compliance Management
    • Customisable Branding
    • Dashboard
    • Diagnostic Tools
    • Drag & Drop
    • File Management
    • File Sharing
    • File Transfer
    • HIPAA Compliant
    • IT Reporting
    • Inventory Management
    • Issue Auditing
    • Live Chat
    • Monitoring
    • Network Analysis
    • Network Monitoring
    • Performance Management
    • Real Time Reporting
    • Real-Time Chat
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Update/Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Screen Sharing
    • Session Recording
    • Session Transfer
    • Task Management
    • Third-Party Integrations
    • Two-Factor Authentication
    • Two-Way Audio & Video
    • Unattended Access
    • User Management
    • Video Support

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    NinjaOne

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    Reviews

    Overall rating

    4.6 /5
    (33)
    Value for Money
    4.6/5
    Features
    4.7/5
    Ease of Use
    4.5/5
    Customer Support
    4.4/5

    Already have ManageEngine Remote Access Plus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 33
    Arti
    Arti
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Remote Access Plus for my Advertising Agency - KUDO Advertising

    Reviewed on 23/10/2022

    I would recommend this software to anyone who runs a remote team for their business. It helps you...

    I would recommend this software to anyone who runs a remote team for their business. It helps you easily manage your team and documents that need to be worked on, so the team can easily co-operate with each other.

    Pros

    What i liked most about the software is its onboarding process and guides. The integration for my company through these was easy and made it easy for us at KUDO Advertising to realize our goals of having a remote access software.

    Cons

    The integration to my business was easy and I find the software fits my needs. User experience can be improved its little bit old-school.

    Shreedhar
    Overall rating
    • Industry: Warehousing
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Resolve issue faster with it's extraordinary features

    Reviewed on 16/02/2023

    It is one of the most advanced solution to remotely support users.

    It is one of the most advanced solution to remotely support users.

    Pros

    We are logistics company and we have our own inhouse ERP for inventory.As a inventory manager i have to take remote access of user's system frequently to resolve ERP related issues.Manageengine remote access plus is helping me to resolve user's issue by taking remote access of his system. Along with common features like screen sharing, chatting, File sharing it also provides advanced features like start or stop services from my laptop which helps me to troubleshoot and resolve issue faster.

    Cons

    I am using it since last 3 to 4 years and I didn't faced any issue with it.

    Balaji
    Overall rating
    • Industry: Animation
    • Company size: 2–10 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 5.0 /10

    Good

    Reviewed on 01/05/2021

    We are a small team, Due to the covid pandemic all of sudden govt has announced lockdown, I tried...

    We are a small team, Due to the covid pandemic all of sudden govt has announced lockdown, I tried different software but within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync.

    Pros

    within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync.

    Cons

    Remote desktop is unable to connect few connections.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 501–1,000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Amazing Remote Desktop Manager!

    Reviewed on 22/11/2022

    It makes diagnosing remote workstation problems a breeze.It's cost-effective compared to sending...

    It makes diagnosing remote workstation problems a breeze.It's cost-effective compared to sending technicians physically to different remote workers.

    Pros

    I like how it has a variety of remote working tools to resolve any issues that crop up.I like how easy it is to connect between computers on the same network.I like how easy it is to collaborate with fellow technicians and manage an issue using this software.I like how affordable the software is. I enjoy how the learning curve is not so steep for someone tech survey. I enjoy how you can wake systems connected within a LAN.I like how it has an announcement feature whereby people in the company can get notifications in case you are planning on doing maintenance to the systems at a particular time.

    Cons

    It can be a bit hard to learn for someone who is not tech survey. If you have more than 10 computers, you need to get a paid version.

    Chris
    Overall rating
    • Industry: Education Management
    • Company size: 11–50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Great Tools for the money paid

    Reviewed on 28/06/2022

    Good value for the cost.
    Not as great as some tools but the price tag for what we need is better.
    On...

    Good value for the cost.
    Not as great as some tools but the price tag for what we need is better.
    Once you get over a small learning curve it works well.

    Pros

    Lightweight agent that allows you to connect to machines connected to the internet.
    Nice Graphical Interface to see machines online and connect remotely.

    Cons

    Agent requires a code for each instance so makes it more difficult to deploy out to devices (or we didnt find the option to do so easily).
    Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website.

    Alternatives Considered

    NinjaOne and ConnectWise Automate

    Reasons for Switching to ManageEngine Remote Access Plus

    Still trialing.
    Showing 5 reviews of 33 Read all reviews

    ManageEngine Remote Access Plus FAQs

    Below are some frequently asked questions for ManageEngine Remote Access Plus.

    ManageEngine Remote Access Plus offers the following pricing plans:

    • Starting from: US$75.00/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Contact ManageEngine for a personalized quote for cloud or on-premises solutions. The solution is available in 3 editions: Free, Standard, and Professional.

    ManageEngine Remote Access Plus has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ManageEngine Remote Access Plus supports the following languages:

    Danish, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Spanish, Traditional Chinese, Turkish

    ManageEngine Remote Access Plus supports the following devices:

    We do not have any information about what integrations ManageEngine Remote Access Plus has

    ManageEngine Remote Access Plus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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