ManageEngine Remote Access Plus
ManageEngine Remote Access Plus
About ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location. Key tools include advanced remote desktop sharing, system manager, Wake on LAN, remote command prompt, file manager, registry, remote shutdown and more.
ManageEngine offers HIPAA compliant, advanced remote control functionality that enables system administrators and help desk technicians to support the network’s computers from anywhere. Users can assist Mac, Windows and Linux computers with over ten high quality features including file transfer, multi-monitor support, integrated chat, record remote sessions, collaborative troubleshooting, and more. The system manager tool helps remotely access and manage any client's computer and services to resolve issues quickly through features such as access command prompt, registry, event viewer, file sharing, printer and device management, and more.
Voice, video and text chat capabilities enables technicians to instantly collaborate with the end user to remotely provide assistance and help during troubleshooting. Users can initiate chats from home screen, as well as via the remote control screen. The wake on LAN feature allows users to turn remote computers on on-demand, individually or in bulk with a few clicks, and get detailed agent status updates. The smart remote shutdown component shows which live computers have zero active users and remotely turns them off, locks them, or puts them to sleep. Audit-ready, real-time reports help users maintain records on all activity which provide them with visibility on the tasks performed in a holistic view.
Pricing starting from:
US$75.00/year
- Free Version
- Free Trial
- Subscription
Key benefits of ManageEngine Remote Access Plus
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$75.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ManageEngine Remote Access Plus: 45
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Reviews
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- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Remote Access Plus the solution that makes IT support easier
Reviewed on 27/07/2024
My experience implementing Remote Access has been the best since it is a tool with various options...
My experience implementing Remote Access has been the best since it is a tool with various options and easy to implement. The best thing is that it allows you to record all support sessions and it helps a lot as evidence.
Pros
The ease of use and the number of available modules it has to be able to provide correct remote support.
Cons
What I liked least was that it doesn't have as many reports on the available machines.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ManageEngine Remote Access Plus is worth it!
Reviewed on 26/09/2024
Overall very pleased so far, I've used ManageEngine products at my place of work so was already...
Overall very pleased so far, I've used ManageEngine products at my place of work so was already familiar with it. I love that it works from the get go, I've tried other software for remote and they always seem to have glitches or so many hurdles to jump to make it work right. It was pretty much install approve and your done.
Pros
I love the ability to easily manage your domain and computers in one spot online in the cloud via secure connection. Also, have already tried the IOS app on phone and worked perfect which i can't say about other remote assist apps.
Cons
This is more me not reading instructions but I didn't realize you had to approve new connections. So not really a con but it stopped me from seeing new computers till i approved. So actually a plus. One con at least to me is the moment you sign up for anything manageengine you get nonstop emails saying hey you haven't tried this yet. I do like the support but to me it feels more like spam in my inbox. Just let me test.
Reasons for Switching to ManageEngine Remote Access Plus
For the features the price seems very reasonable, I've also already used other manageengine products and was already interested.- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ManageEngine Remote Access Plus
Reviewed on 16/10/2024
I use ManageEngine Remote Access Plus to provide support to the users in my job.
I use ManageEngine Remote Access Plus to provide support to the users in my job.
Pros
What I most like about ManageEngine Remote Access Plus 10 is the easy to use interface and its features like file transfer and screen recorder, above all the multi-monitor support feature. Also, it provides detailed reports on active remote sessions and tasks performed.
Cons
Configuring the ports required for agent-server communication can be complex. In addition, the effectiveness of remote access can be affected by network quality, which can cause delays or interruptions in the connection. Although the interface is simplified, it may require some adaptation time for new users who are not familiar with this type of tool.
- Industry: Animation
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Good
Reviewed on 01/05/2021
We are a small team, Due to the covid pandemic all of sudden govt has announced lockdown, I tried...
We are a small team, Due to the covid pandemic all of sudden govt has announced lockdown, I tried different software but within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync.
Pros
within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync.
Cons
Remote desktop is unable to connect few connections.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ManageEngine hits a home run!
Reviewed on 25/09/2024
From the moment I began using Remote Access Plus, it was clear that ManageEngine designed the setup...
From the moment I began using Remote Access Plus, it was clear that ManageEngine designed the setup process with simplicity in mind. The initial configuration was intuitive, requiring only a few steps to get the server up and running. What stands out is how straightforward it was to deploy to client machines. Whether you’re pushing the installation across a small number of endpoints or an entire enterprise, the process is smooth and remarkably fast. Within minutes, Remote Access Plus was functioning on multiple machines, without any need for manual intervention or complex configuration.
One of the platform’s most beneficial features is its granular control over user roles. Setting up permissions for various IT roles is a breeze. Administrators can easily assign specific permissions based on responsibilities, which ensures that technicians only have access to the tools they need, enhancing both security and productivity. The user interface is well-organized, which makes configuring these roles quick and efficient.
Remote Access Plus offers a powerful suite of management tools that allows IT technicians to take full control of remote systems. From its dashboard, you can monitor system health, resolve issues, and execute maintenance tasks. The availability of a command line interface (CLI) within the platform is particularly useful for advanced troubleshooting, allowing technicians to execute commands on remote machines without needing to be physically present. For registry edits, the built-in Registry Editor lets you access and modify system configurations with ease, which saves significant time compared to manual methods.
Pros
Ease of setup and deployment, configurability, the ability to create roles with different levels of access. The ability to chat, share files, screen record, restart, update the registry, install software, etc. Multi-monitor and OS support.
Cons
The setup UI is a little disorganized, but that's on the backend only.
Reasons for Choosing ManageEngine Remote Access Plus
The vendor stopped updating the software. They also had minimal support for multi-monitors and didn't support things like chat, windows management tools, logging, etc.Switched From
OthershipReasons for Switching to ManageEngine Remote Access Plus
We use other products from this vendor and appreciate their support team as well as the ease of implementation and feature set.ManageEngine Remote Access Plus FAQs
Below are some frequently asked questions for ManageEngine Remote Access Plus.Q. What type of pricing plans does ManageEngine Remote Access Plus offer?
ManageEngine Remote Access Plus offers the following pricing plans:
- Starting from: US$75.00/year View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Contact ManageEngine for a personalized quote for cloud or on-premises solutions. The solution is available in 3 editions: Free, Standard, and Professional.
Q. Who are the typical users of ManageEngine Remote Access Plus?
ManageEngine Remote Access Plus has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ManageEngine Remote Access Plus support?
ManageEngine Remote Access Plus supports the following languages:
Danish, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Spanish, Traditional Chinese, Turkish
Q. Does ManageEngine Remote Access Plus support mobile devices?
ManageEngine Remote Access Plus supports the following devices:
Q. What other apps does ManageEngine Remote Access Plus integrate with?
ManageEngine Remote Access Plus integrates with the following applications:
ManageEngine ServiceDesk Plus, Spiceworks MSP
Q. What level of support does ManageEngine Remote Access Plus offer?
ManageEngine Remote Access Plus offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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