Zadarma
About Zadarma
Zadarma is a business phone system that removes the need for heavy hardware and wiring to setup, giving SMB's access to a wholly cloud-based office telephone system. Zadarma's cloud PBX can be customized to fit individual or corporate deployment and features a software wizard to assist successful, rapid configuration. Support for Interactive Voice Response (IVR) is backed by features including call pickup, transfer, recording, conditional and unconditional forwarding and call waiting. Voicemail is then joined by a scheduled answering machine, auto-responders, automated fax reception and auto attendant etc. VoIP calls through the Zadarma project also claim a 90% cost saving on traditional international call charges, while 30,000 virtual numbers including toll-free are available across 90 countries worldwide. Pricing packages and rates vary according to location and are scalable by number of members, while calls can be made via Zadarma's PC software (Windows) and the Zadarma SIP smartphone app for iOS and Android devices.
Third-party CRM and messenger application integration is promised for the likes of Zoho, Salesforce, Slack Telegram and Facebook Messenger, with the platform's own API providing extended development support. Website integration is facilitated with site widgets including a callback button to connect customers and raise conversion rates plus a “Click to call” virtual phone widget based on WebRTC. Additional notable features go on to include call tracking for analyzing website and advertising channel performance, plus of course the sending of SMS text messages and their receipt from mobile phone numbers located in 20 countries.
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best page for voip services and international number
Reviewed on 01/04/2022
Best of all, buy my number in the United States with a few steps and receive calls on my conventiona...
Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.
Pros
They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.
Cons
I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls
Response from Zadarma
Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Account offline without a proper warning
Reviewed on 24/12/2023
Used the service for over 7 years prior to that.
Used the service for over 7 years prior to that.
Pros
Hello,
After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up.
I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers.
I have been a loyal customer for
over 7 years and never had any issues with your service.
What's going on and why you make it impossible to use the service during the verification process?
I am also especially concerned with the number expiring soon that we are unable to top up balance for .
If it expires - how can we get this number back?
We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season !
Cons
Poor customer service and endangering our business in the busiest time by turning off service without a proper warning
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible implementation, but worst is their inconsistent price!
Reviewed on 10/09/2024
Terrible experience.
From the beginning it was very difficult.
I am very angry at companies that...
Terrible experience.
From the beginning it was very difficult.
I am very angry at companies that are not transparent with their clients just to have a bit more money at the end.
I think that Zadarma has to work first and foremost on their core values as a company.
Pros
After a long process, it worked and I could do good voice calls from my cellular with their terrible app.
Cons
I hate when companies have an inconsistent price. They have price in dollars, but for one reason my account was in Euros but my prices where HIGHER than in Dollars - Why?
Because Zadarma is Zadarma and those are their values.
The prices are high, we wanted to try it but it quite expensive.
Terrible app on Android.
Very hard to implement.
Very hard to find the recordings - it's not intuitive.
Problems on their website - I starter registering a phone number but it didn't do that.
Even the person on the help center knew that they went too far when they started to steal my money, he didn't care to let me go and didn't offer to make things right.
I talked about values - here it is.
When a company doesn't have good values, this is what happens.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I soon came to appreciate how this VoIP contributes to efficient & economical business...
Reviewed on 06/12/2017
Pros
Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets.
I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed.
In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.
Cons
I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup.
The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding Service
Reviewed on 31/01/2019
I have saved money by having a phone number in a far country. This also encouraged people in that...
I have saved money by having a phone number in a far country. This also encouraged people in that country to call me easily because for them they make local phone calls. I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business. And I am sure it is helping many others too.
Pros
I like the possibility of receiving calls on the phone number provided by Zadarma at a very economical cost (for free when I use the web phone online) and the possibility of making low cost calls to other countries.
Cons
The downloadable calling software did not give me a great line quality though it was OK. But then I simply switched to the online program and it works great.
Zadarma FAQs
Below are some frequently asked questions for Zadarma.Q. What type of pricing plans does Zadarma offer?
Zadarma offers the following pricing plans:
- Starting from: US$0.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Phone System (PBX) bundles: Standard (<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates
Q. Who are the typical users of Zadarma?
Zadarma has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zadarma support?
Zadarma supports the following languages:
English, French, German, Polish, Russian, Spanish, Ukrainian
Q. Does Zadarma support mobile devices?
Zadarma supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zadarma integrate with?
Zadarma integrates with the following applications:
Bitrix24, HubSpot CRM, Kommo, MS Dynamics, Meta for Business, Microsoft Teams, Salesforce Sales Cloud, Shopify, Slack, Telegram, Zendesk Suite, Zoho CRM
Q. What level of support does Zadarma offer?
Zadarma offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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