ISL Light
About ISL Light
ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.
The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.
With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.
Key benefits of ISL Light
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Reviews
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- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This tool have everything our school need
Reviewed on 22/12/2023
I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used...
I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one.
Pros
My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it.
Cons
I think the design can be improved and there are some ways to be a little more friendlier.
Reasons for Choosing ISL Light
Price and features are the main reasons.Switched From
TeamViewer RemoteReasons for Switching to ISL Light
Price and features are the main reasons.Response from ISL Online
Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs.
- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ISL The best remote support tool.
Reviewed on 19/12/2023
Its my most important support tool, gives me fast remote access to all my exisiting end users and...
Its my most important support tool, gives me fast remote access to all my exisiting end users and any new ones too.
Pros
It is fast, reliable and great value investment for my business, i could not operate without, have tried many other remote support and remote access tools this offered the best performance and value for money
Cons
To date i am yet to find any fault or issues with ISL, i am very happy with the product
Response from ISL Online
Stuart, thank you for sharing your valuable experience with ISL Online! We're delighted to hear that you find the ISL remote desktop software to be an excellent tool for remote access and support!
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Isl
Reviewed on 20/12/2022
Pros
Easy to access many computers from one console.
Cons
When you add computer it's hard to tag computer.
Alternatives Considered
TeamViewer RemoteResponse from ISL Online
Silvester, thank you for your feedback.
Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294
- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
10 years using, great performance.
Reviewed on 02/10/2024
working on it for many years, great solution to remote with your customers.
working on it for many years, great solution to remote with your customers.
Pros
Easy to use, securized, license scalable.
Cons
Too much steps to execute for final customer.
Response from ISL Online
Carles, thank you for your review! It's great to hear that ISL Online has been serving you well for 10 years! Thank you for your continued trust and support.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Real thoughts on isl
Reviewed on 19/12/2023
Pros
I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.
Cons
The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.
Response from ISL Online
Hi Kris, we appreciate your feedback, thank you!
ISL Light FAQs
Below are some frequently asked questions for ISL Light.Q. What type of pricing plans does ISL Light offer?
ISL Light offers the following pricing plans:
- Starting from: US$34.90/month
- Pricing model: Subscription
- Free Trial: Available
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Contact ISL Online for detailed pricing information.
Q. Who are the typical users of ISL Light?
ISL Light has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ISL Light support?
ISL Light supports the following languages:
Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
Q. Does ISL Light support mobile devices?
ISL Light supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ISL Light integrate with?
ISL Light integrates with the following applications:
Autotask PSA, Avast Ultimate Business Security, Barracuda RMM, Bitrix24, Devolutions Hub, Freshdesk, Freshservice, Heimdal Remote Desktop, LanScope Cat, Microsoft Intune, PDQ Connect, Remote Desktop Manager
Q. What level of support does ISL Light offer?
ISL Light offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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