About ISL Light

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.

With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ISL Light

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.
  • Devices

    Business size

    S M L

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    ISL Light Software - Control any Windows, Mac or Linux computer remotely
    ISL Light Software - Connect to any attended or unattended computer
    ISL Light Software - Enter an access password to access computers and files
    ISL Light Software - Start a remote support session by providing clients with a code
    ISL Light Software - Instant messaging with a client during the technical support session can help you solve issues faster
    View 6 more
    ISL Light video
    ISL Light Software - Control any Windows, Mac or Linux computer remotely
    ISL Light Software - Connect to any attended or unattended computer
    ISL Light Software - Enter an access password to access computers and files
    ISL Light Software - Start a remote support session by providing clients with a code
    ISL Light Software - Instant messaging with a client during the technical support session can help you solve issues faster

    Features

    Total features of ISL Light: 70

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Annotations
    • Audit Trail
    • Authentication
    • CRM
    • Chat/Messaging
    • Collaboration Tools
    • Compliance Management
    • Configurable Workflow
    • Customisable Branding
    • Dashboard
    • Desktop / Browser Sharing
    • Desktop Virtualisation
    • Diagnostic Tools
    • Diagnostics Tools
    • Email Management
    • Email Reminders
    • File Management
    • File Sharing
    • File Transfer
    • Help Desk Management
    • IT Asset Management
    • IT Reporting
    • Interaction Tracking
    • Knowledge Base Management
    • License Management
    • Live Chat
    • Mobile Access
    • Mobile Screen Sharing
    • Monitoring
    • Multi-Channel Communication
    • Multi-Participant Screen Sharing
    • Multiple Monitor Access
    • On-Demand Recording
    • Performance Metrics
    • Presentation Streaming
    • Presenter Control Management
    • Real Time Monitoring
    • Real Time Screen Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Printing
    • Remote Support Software
    • Remote Update / Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • SSL Security
    • Screen Recording
    • Screen Sharing
    • Secure Login
    • Service Level Agreement (SLA) Management
    • Session Recording
    • Session Transfer
    • Surveys & Feedback
    • Third Party Integrations
    • Ticket Management
    • Troubleshooting
    • Two-Factor Authentication
    • Two-Way Audio & Video
    • Unattended Access
    • User Management
    • Video Call Recording
    • Video Chat
    • Video Conferencing
    • Video Support
    • Workflow Management

    Alternatives

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    VNC Connect

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    Rescue

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    Reviews

    Overall rating

    4.7 /5
    (452)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support
    4.7/5

    Already have ISL Light?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 452
    Matevž O.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201-500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy set-up, does the job

    Reviewed on 28/05/2020

    While some services were overloaded during the COVID crisis, there have been no technical difficulti...

    While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

    Pros

    There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

    Cons

    Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

    Alternatives Considered

    VNC Connect

    Reasons for Switching to ISL Light

    The 500 minute plan is an excellent deal for occasional support.
    Matjaž D.
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 0.0 /10

    ISL Light

    Reviewed on 09/07/2019

    We mostly support people in the USA, Denmark, Arab emirates.

    We mostly support people in the USA, Denmark, Arab emirates.

    Pros

    slo support, multiple monitor connect is nice

    Cons

    I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
    It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
    Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
    Audio chat would also be nice.
    Connecting to some remote in Arab Emirates can take up to 5 minutes.
    Having multiple administrators use the same Session ID would be also a nice feature.

    Response from ISL Online

    "Audio chat would also be nice. "
    Audio chat in an active session is possible.
    You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

    "Connecting to some remote in Arab Emirates can take up to 5 minutes. "
    Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

    "Having multiple administrators use the same Session ID would be also a nice feature."
    Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

    Yours sincerely
    Domen Vidmar
    ISL Online Team

    Boštjan L.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    True workhorse for remote work, support, help, monitoring

    Reviewed on 20/04/2022

    It's a like a swiss knife, it's a first thing you grab for any remote work. Hard to image working...

    It's a like a swiss knife, it's a first thing you grab for any remote work. Hard to image working without it.

    Pros

    It's easy to use, it's very reliable, plenty of useful features

    Cons

    Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

    Response from ISL Online

    Hi Bostjan.

    We offer the option of using custom tunnels, but we currently do not support VPN. Our help page on how to create a custom tunnel can be found here: https://help.islonline.com/56320/374639 

    Initiating a session
    For initiating a session so that client does not have to confirm or allow anything we would suggest setting ISL AlwaysOn on the client's computer (if you are connecting to the client's computer regularly): https://help.islonline.com/19808/1220044

    File manager
    We already have our file manager, here are the instructions on how to use it: https://help.islonline.com/20345/170574

    Christian S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    First choice if you want to host it yourself and are willing to make minor sacrifices

    Reviewed on 02/05/2022

    Remote IT consulting and IT services can be carried out easily with the software, including the...

    Remote IT consulting and IT services can be carried out easily with the software, including the good feeling of having the infrastructure under your own control

    Pros

    The friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently

    Cons

    Unfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable

    Alternatives Considered

    AnyDesk

    Reasons for Choosing ISL Light

    Privacy concerns, poor business support, TeamViewer doesn't offer a cost-effective way to run a "self-hosted" solution for remote maintenance, TeamViewer got way to expensive over time (I was also tricked into yearly updates) and it totally relies on centralized infrastructure

    Switched From

    TeamViewer

    Reasons for Switching to ISL Light

    Because it is the only software on the market that can be operated inexpensively on its own server
    Werner V.
    Overall rating
    • Industry: Computer Networking
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    ISL Remote for optimal Network support

    Reviewed on 25/11/2019

    We use ISL for several years already and the overall benefits of this product makes that we...

    We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

    Pros

    The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

    Cons

    It would be better is we had an automatic way to create a report, of even a quick report of the system.

    Showing 5 reviews of 452 Read all reviews

    ISL Light FAQs

    Below are some frequently asked questions for ISL Light.

    ISL Light offers the following pricing plans:

    SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year Cloud: $47/month billed monthly or $469.00 1 license / year Self-Hosted: $990.00 1 license / year Contact ISL Online for detailed pricing information.

    ISL Light has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    ISL Light supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese

    ISL Light supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ISL Light integrates with the following applications:

    Autotask PSA, Avast Business Pro Plus, Bitrix24

    ISL Light offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ISL Light.