---
description: Learn how Helpmonks can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Helpmonks.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Helpmonks Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/306/email-management/software) > [Helpmonks](/software/115247/helpmonks)

# Helpmonks

Canonical: https://www.getapp.co.uk/software/115247/helpmonks

> Helpmonks is a team email management solution which supports an intelligent collaborative email management approach by enabling users to control and prioritize team emails by assigning them. The platform is also designed to transform the team’s email inbox into a powerful sales tool.
> 
> Verdict: Rated **3.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Helpmonks

• The built-in customer management tool keeps track of customers, SLAs, and companies.

• Shared inbox capabilities help the whole team collaborate and work together and close more deals without extra effort.

• All inboxes are available in a single location, allowing users to gain valuable insight into email communications and also gain transparency.

• Keeps relevant information within the email until the user replies, such as in notes.

• Allows users to update conversations directly from the inbox and execute commands by replying to emails.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 3 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 3.3/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: Helpmonks
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Starting from $19 per mailbox/month. We also offer dedicated servers, which are GDPR compliant. Furthermore, we have on-premise (self-hosted) license plans.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customizable Fields
- Data Recovery
- Email Distribution
- Email Marketing
- Email Monitoring
- Email Tracking
- Inbox Management
- Prioritisation
- Queue Management
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Routing

## Integrations (3 total)

- GitHub
- Slack
- Trello

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Email Management Software](https://www.getapp.co.uk/directory/306/email-management/software)

## Alternatives

1. [Gmail](https://www.getapp.co.uk/software/91602/gmail) — 4.8/5 (13373 reviews)
2. [Google Workspace](https://www.getapp.co.uk/software/90761/google-apps-for-business) — 4.7/5 (17533 reviews)
3. [Microsoft Outlook](https://www.getapp.co.uk/software/91380/microsoft-outlook) — 4.5/5 (2445 reviews)
4. [Microsoft 365](https://www.getapp.co.uk/software/90725/microsoft-office-365) — 4.6/5 (14058 reviews)
5. [Yahoo Mail](https://www.getapp.co.uk/software/2061094/yahoo-mail) — 4.2/5 (848 reviews)

## Reviews

### "Email System with Lots of Potential" — 4.0/5

> **Chad** | *5 April 2023* | Renewables & Environment | Recommendation rating: 5.0/10
> 
> **Pros**: I appreciated the ability Helpmonks has to distribute emails to others and to help with the tracking of who sent the emails. This made it very easy to follow up with agents that were helping with specific issues.
> 
> **Cons**: I found it very difficult to have a sense of completion with Helpmonks. There was not a simple way to make emails no longer show up, which made it harder to keep track of what emails had been handled or not.
> 
> Overall, my experience with Helpmonks was not that great, but I do also take into account that the managers implementing it didn't provide very good instruction on how to make the software function.

-----

### "My Review on Helpmonks" — 4.0/5

> **Ryan** | *10 April 2023* | Renewables & Environment | Recommendation rating: 5.0/10
> 
> **Pros**: It did its job the way I expected and was simple to learn.
> 
> **Cons**: it had a couple of areas that felt un-polished.
> 
> would use it again.

-----

### "Worth trying out" — 3.0/5

> **Chandler** | *20 December 2022* | Renewables & Environment | Recommendation rating: 5.0/10
> 
> **Pros**: We were able to have our entire department logged into our company email without having it overused. Our old email system would log us out if we had over 20 people in at one time which proved to be troublesome. Helpmonks resolved that issue entirely.
> 
> **Cons**: It was generally hard to find emails that you had worked on before.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/115247/helpmonks)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/helpmonks/> |
| en-AE | <https://www.getapp.ae/software/115247/helpmonks> |
| en-AU | <https://www.getapp.com.au/software/115247/helpmonks> |
| en-CA | <https://www.getapp.ca/software/115247/helpmonks> |
| en-GB | <https://www.getapp.co.uk/software/115247/helpmonks> |
| en-IE | <https://www.getapp.ie/software/115247/helpmonks> |
| en-NZ | <https://www.getapp.co.nz/software/115247/helpmonks> |
| en-SG | <https://www.getapp.sg/software/115247/helpmonks> |
| en-ZA | <https://www.getapp.za.com/software/115247/helpmonks> |
| es | <https://www.getapp.es/software/115247/helpmonks> |
| es-CL | <https://www.getapp.cl/software/115247/helpmonks> |
| es-CO | <https://www.getapp.com.co/software/115247/helpmonks> |
| es-MX | <https://www.getapp.com.mx/software/115247/helpmonks> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/GetApp"]},{"name":"Helpmonks","description":"Helpmonks is a collaborative inbox solution designed for teams that need to keep their email communication organized. This solution offers users a range of features including email management, CRM capabilities, and automated emails. The email management feature organizes emails by prioritizing them by assigning them to team members, closing completed inquiries, and archiving important conversations. The Helpmonks CRM software helps transform the team’s email inbox into a sales tool without using any additional software or using another customer relationship management system. Users can also see a complete customer history in one place.\n\nHelpmonks automated email marketing solution helps users reach more customers, sell more products, and build long-lasting relationships. Users can also assign an email to team members who can then send a reply easily.\nUsers can also use workflows and assign emails to designated team members, label them or automatically send a response back. This solution comes with plug-ins and integrations including LiveChat, Trello, Custom Fields, and other Custom Application Apps. It also works with email service providers like Office 365 and Google Apps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/93071e5d-b861-40cb-98ac-d6d58d4d4f32.png","url":"https://www.getapp.co.uk/software/115247/helpmonks","@id":"https://www.getapp.co.uk/software/115247/helpmonks#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3,"ratingValue":3.7},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/software/115247/helpmonks#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Email Management Software","position":2,"item":"/directory/306/email-management/software","@type":"ListItem"},{"name":"Helpmonks","position":3,"item":"/software/115247/helpmonks","@type":"ListItem"}]}]}
</script>