Ricochet
About Ricochet
Developed from our firsthand insights into the consignment industry, Ricochet is meticulously crafted to empower store owners for what lies ahead. Our cutting-edge software provides a holistic and future-ready solution, ensuring businesses are always one step ahead.
Ricochet stands out as the sole consignment software compatible with iPad devices, offering unparalleled flexibility and convenience. Seamlessly manage your consignors or vendors through the intuitive Ricochet Go App, available on both Apple and Android platforms.
With Ricochet Pay, effortlessly handle payments, issue gift cards, and send receipts and invoices via text messages, streamlining your financial processes. Plus, enjoy seamless integration with popular platforms such as Quickbooks, Avalara, and MailChimp, enhancing your overall business efficiency.
Pricing starting from:
US$159.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Ricochet
- Run Ricochet from a MAC, PC, or iPad
- Use as many devices as you need at no additional cost
- Accept credit cards utilizing our integrated credit card service Ricochet Pay
- build and maintain an ecommerce site within Ricochet
- Integrations with Quickbooks, ShipStation, MailChimp, and more!
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$159.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Ricochet: 62
Alternatives
ConsignCloud
N41
Square Point of Sale
Square Payments
Reviews
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- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing all in one consignment software that would beneficial to any consignment store!
Reviewed on 31/05/2018
Pros
This software is extremely easy to learn and use. They provide frequent updates and new features. The point of sale feature is great and the fact that it all works with a touch screen monitor is awesome because it helps us to look more professional and tech savvy than the competition. The labels you are able to create are great and look very professional.
Cons
This is really good software. We have tried most of the competition and this one seems to be the best value for the price. I can't think of anything negative about it.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LOVE Ricochet Consignment Software
Reviewed on 11/12/2019
Pros
I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!
Cons
Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!
Response from Ricochet
Thanks, Brianna! This is such an incredible review! So glad you've been on board with us for so long.
Our development team is literally working on mobile label printing this morning! We'll be publishing more news about that soon.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Could be a lot better
Reviewed on 15/03/2023
If I had my way I would look for an alternative.
If I had my way I would look for an alternative.
Pros
the inventory management, having the app on the phone and on the computer
Cons
1. I am a consigner. There are two stores - every time I use the app, I have to select the 'other' store. You should be able to default to a store. This is very anoying as the session times out and switching tabs from Inventory to Payout does not refresh in real time when this happens. 2. The iPhone app needs to allow a constant login and not keep timing out. it refuses to save the username and password and I waste a lot of time typing it in again. 3. The Category/Brand needs to allow for Consignor admin - adding new categories/Brands as needed.4. Should allow for some other fields such as 'Color', 'Size' etc5. Label support is pretty bad, being forced to use expensive DYMO labels. Also the small labels truncate at very few letters without warning. On my MacBook, the large labels took a lot of effort to print properly.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Not perfect, but it is a great solution.
Reviewed on 11/12/2019
We needed to streamline the inventory management processes for our store and Ricochet has made a...
We needed to streamline the inventory management processes for our store and Ricochet has made a real impact in this area for us.
All of our staff really like Ricochet and have learned the new workflows very easily.
We'd love to see more reporting/dashboards (or an API so we can do our own analytics).
Pros
We love that we can access the system from home or anywhere in the world. The system is actively being developed and improved which is great.
We are about to expand our use of the system to include online sales, which is very exciting!
Cons
The tax setup isn't ideal for Canadian customers who have multiple taxes that are applied differently to different categories of items. Defining taxes at the category level would eliminate the potential for error when entering items.
No visibility into how the data is being backed up is a concern. We aren't sure if the database is being backed up, or how frequently it is happening. To help deal with that, we can manually export inventory and accounts, but this isn't ideal.
Response from Ricochet
Thanks for the feedback, Tyrone! Constantly improving and releasing new features regularly is a big priority for us. So thanks for recognizing that!
As our Canadian market grows, we are working on a tax solution to help you all out. We'll keep you updated as that develops.
Also! Good news on backups! Your data is actually processed on multiple servers in real-time and conducts a full backup every 24 hours. We just don't display that anywhere on the software.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Consignment Software
Reviewed on 11/12/2019
Ricochet was a great choice for me as I started my new consignment store. I had never owned a...
Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.
Pros
I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.
Cons
Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.
Response from Ricochet
Thanks for the review, Emily! Especially about Ricochet establishing more legitimacy to your business. That's wonderful to hear!
Ricochet FAQs
Below are some frequently asked questions for Ricochet.Q. What type of pricing plans does Ricochet offer?
Ricochet offers the following pricing plans:
- Starting from: US$159.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Ricochet POS - $159/month or $1599/year (billed annually)
Q. Who are the typical users of Ricochet?
Ricochet has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Ricochet support?
Ricochet supports the following languages:
English
Q. Does Ricochet support mobile devices?
Ricochet supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Ricochet integrate with?
Ricochet integrates with the following applications:
Avalara, Mailchimp, QuickBooks Online Advanced, ShipStation
Q. What level of support does Ricochet offer?
Ricochet offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Ricochet.
Consignment Software
