About BigChange

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

Pricing starting from:

£69.95/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to BigChange

Key benefits of BigChange

• BigChange Job Management Platform is a cloud-based field service management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

Devices

Business size

S M L

Markets

Cyprus, France, United Kingdom, New Zealand, United States

Supported Languages

English

Pricing starting from:

£69.95/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to BigChange

Images

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Features

Total features of BigChange: 236

  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calibration Management
  • Cash on Delivery
  • Check-in/Check-out
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clock In / Out
  • Code Enforcement
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight Operations
  • For General Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forms Management
  • Fuel Management
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Cost Reporting
  • Labor Forecasting
  • Lead Management
  • Leave Tracking
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Motor Pool
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritisation
  • Production Cost Tracking
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Scheduling
  • Risk Assessment
  • Role-Based Permissions
  • Room Booking
  • Route History
  • Route Management
  • Route Optimisation
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Tire Management
  • To-Do List
  • Training Management
  • Transportation Management
  • User Management
  • VIN Lookup
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Alternatives

Joblogic

4.5
#1 Alternative to BigChange
Joblogic is a cloud-based field service management solution which allows you to connect your back office, mobile...

Tradify

4.7
#2 Alternative to BigChange
Tradify is job management software designed for trade & service-based businesses that makes it easy to quote, schedule,...

simPRO

4.2
#3 Alternative to BigChange
simPRO is a powerful field service management software solution that helps trade industries streamline operations to...

GorillaDesk

4.8
#4 Alternative to BigChange
Running a field service company is hard work. Between managing jobs, dispatching your team, and winning new business,...

Reviews

Overall rating

4.6 /5
(157)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.7/5

Already have BigChange?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 157
Colin N.
Overall rating
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Working with Big Change

Reviewed on 27/07/2020

See less, it’s like the solution has integrated well and forms part of our day to day operating...

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Response from BigChange

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.

Jordan W.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Big Change Revolutionised My Business

Reviewed on 23/10/2019

I have dealt with all levels withing the business and found 99% of the people amazing to deal with!...

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros

The facility to invoice live and make cash flow through the business improve.

Cons

The schedule does not have dynamic scheduling

Alternatives Considered

Joblogic, Commusoft and WorkflowMax

Reasons for Choosing BigChange

How they promised they would adapt to suit my requirements, they did deliver!

Switched From

Joblogic

Reasons for Switching to BigChange

Same as above!

Response from BigChange

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.

All the best,
Team BigChange

Ricky C.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Big Change but NOT a BIG IMPROVEMENT

Reviewed on 14/06/2022

Heavy sales pitch full of promises that failed to deliver as soon as we signed on the dotted line,...

Heavy sales pitch full of promises that failed to deliver as soon as we signed on the dotted line, you cannot believe the pressure that they put on you to get you locked in to a very long and expensive contract , I feel conned

Pros

nothing that most other software can deliver

Cons

Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake

Alternatives Considered

GorillaDesk

Reasons for Choosing BigChange

We believed the salesman's pitch

Switched From

Podio

Reasons for Switching to BigChange

Promised that it could deliver efficiency and integration (failed on both accounts)
Mike C.
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A complete solution

Reviewed on 17/09/2019

Big Change are a very customer focussed business, implementing Job Watch was extremely straight...

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Alternatives Considered

Jobber and Synchroteam

Reasons for Switching to BigChange

Big Change offered a more polished solution that was better suited to integrate in to my business.
Simon W.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SWS Northwest Ltd

Reviewed on 14/09/2021

[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so...

[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros

Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Alternatives Considered

monday.com

Reasons for Choosing BigChange

I had used Big Change at another company years ago and found it to be a very good piece of software.

Switched From

TeamUp

Reasons for Switching to BigChange

They did not have the functionality of BigChange.

Response from BigChange

Simon, thank you for your review! I'm so glad to hear that you enjoyed our service.

We're always looking for ways to improve, but it's great to know that we are on the right track.

BigChange

Showing 5 reviews of 157 Read all reviews

BigChange FAQs

Below are some frequently asked questions for BigChange.

BigChange offers the following pricing plans:

  • Starting from: £69.95/month
  • Pricing model: Subscription
  • Free Trial: Not Available

JourneyWatch = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month

BigChange has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

BigChange supports the following languages:

English

BigChange supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BigChange integrates with the following applications:

Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Xero, inspHire, what3words

BigChange offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for BigChange.